Once you have all your paperwork to apply, its so easy and quick to apply. AND admin replies back as quick. Once application was approved it was so easy to complete the process within a store which th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more
Company replied
I was trying to track my humm application, and I chatted with Thales L and got it sorted within minutes. They were very patient and helped me with my document submission. It was a really nice experien... See more
Company replied
Great experience with humm. The loan setup process was quick, easy, and stress-free. The application was straightforward, communication was clear, and everything went smoothly from start to finish. I... See more
Company replied
Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
Very good service, overall. Early, automated responses to submission initially heightenend rather than reduced confusion but prompt human intervention solved things rapidly.
Highly recommended.
8 August 2026
Unprompted review
Fast application approval and very…
Fast application approval and very smooth transaction on shops ❤️ 100% rate for me!
7 August 2026
Unprompted review
Amazing experience.
6 August 2026
Unprompted review
Easy application
Once you have all your paperwork to apply, its so easy and quick to apply. AND admin replies back as quick. Once application was approved it was so easy to complete the process within a store which the staff were so helpful with any questions about humm.
1 August 2026
Unprompted review
Great service..Easy to follow
Great service..Easy to follow. Excellent support from Iris. Thanks!
5 August 2026
Unprompted review
I am satisfied with humm
7 August 2026
Unprompted review
I have used Humm for numerous years
I have used Humm for numerous years, it's great and quick. And if you need any assistance it's very easy too. I was chatting live with agent Conner and he was very helpful.
7 August 2026
Unprompted review
Had a small query and Conner J couldn’t…
Had a small query and Conner J couldn’t be any more helpful.
7 August 2026
Unprompted review
My expirence with Connor J was very…
My expirence with Connor J was very good, he was very helpful. Wish all the support would be as helpful as he was
7 August 2026
Unprompted review
Reply from humm Classic
Hi Maciek,
Many thanks for your lovely review.
We are happy to know you received such a great service from Conner, and we will pass your kind words to him.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I have loan before in HUMM
I have loan before in HUMM
I don't miss payment and now last 1.5 years always declined! This company a bull shit! Never again!
6 August 2026
Unprompted review
Reply from humm Classic
Hi Marton,
Thanks for your feedback.
Unfortunately, our Credit team was not able to establish financial capacity for a new financial obligation at this time.
Should you wish to discuss your application further, please email us at contactus@shophumm.com.
Kind regards,
Humm team
Reply from humm Classic
Hi Vivien,
Many thanks for your lovely review.
We are happy to know you received such a great service from Lee, and we will pass your kind words to them.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactuk@shophumm.com.
Kind regards,
Humm team
I purchased a bed from EZ living and…
I purchased a bed from EZ living and used the Humm facility. It was so easy, answered the questions asked online and by the time I left the shop, within an hour, maybe 2 I'd got confirmation that I had been approved. So quick and easy and completely hassle free. A great way to purchase higher end price items.
1 August 2026
Unprompted review
Reply from humm Classic
Hi Debbie,
Many thanks for your most valuable feedback.
We are absolutely thrilled to know you have been enjoying our service.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Reply from humm Classic
Hi JoyMarilou,
Many thanks for your lovely feedback.
It's great to know our service met your expectations and beyond.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
The process was quick and very easy
The process was quick and very easy, 100% recommended
30 July 2026
Unprompted review
Reply from humm Classic
Hi Fernando,
Many thanks for your lovely feedback.
We are thrilled to know our service has met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
My experience was good, fast, easy & seamless.
My experience was good, fast and easy.
30 July 2026
Unprompted review
Reply from humm Classic
Hi Fa,
Many thanks for your lovely feedback.
We are thrilled to know our service has met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Went easier than I expected .The most…
Went easier than I expected .The most impressive thing about it is the non interest.Well done guys
29 July 2026
Unprompted review
Reply from humm Classic
Hi Labby,
Many thanks for your compliments!
We are thrilled to know your experience with humm was so smooth and effortless. We can’t wait to welcome you back for another wonderful experience.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.