Scentiment Reviews 1,158

Ordered my Hvac Diffuser March 7th. Item was supposed to ship April 21st. It is currently May 9th and i am still without the Diffuser.

The item never worked had to return it after minimal use they said the hole gets clogged. Got it back same issue not working. I feel it not worth the money and aggravation that I had gone through. It in a small foyer 6x6 and cant even make that smell nice.

I bought 2 large diffusers and 1 small. The large ones have stopped working after 1 year. Good luck with the videos on Utube on how to clean and service. No help - out of warranty - no return. I believe the answers on the emails indicate off shore employees. A hoax- there are other diffusers that are not a scam.

Terrible customer service and unreliable product! I have (3) Diffuser Air 2 products and none of them have worked for months! Customer service is extremely slow, and they keep making misleading promises about fixing the problem...but nothing is done. Not sure if they are using AI or these are really humans making these empty promises. I've sent almost 20 emails. I have even returned (1) diffuser in mid-March under warranty and have yet to have a replacement delivered. A replacement is supposed to be sent within 10-14 days. The other (2) diffusers are also under warranty and have been exchanging emails since late-March with Scentiment. I purchased them from Scentiment's official store on TikTok, and they have to initiate returns manually when purchased this way. I have yet to have these returns and labels initiated by Scentiment after ~10 emails. DO NOT PURCHASE FROM THIS COMPANY!!

I received a defective device. I reached out to customer service and they said it was nothing they can do. No refund and no exchange for a new device! It's just terrible!

Item took one month from order date to arrive at my home. Limited communication on shipping delays. I did not like the diffuser or scents (not accurately described) once received and have tried to return it since arrival. Caution: if you try the diffuser it cannot be returned! The return system keeps saying I am outside of my return window which is not accurate. Company sends vague emails that someone will assist but never does. Waste of money and now waste of my time. Highly discourage purchasing!

The scent is great...the customer service is timely, but the fix has yet to happen. Purchased diffuser (April 17, 2026 - order# 1370165) unable to update the filmware. I've tried many steps before contacting only to be given the same steps. As of today no customer service rep has assisted me with this issue.

Secondly, attempted to take advantage of BOGO and didn't realize I had to add second diffuser. Made contact within the 30 minutes to correct or refund. Received many emails, and was told someone would be in contact to assist. Nothing! Scentiment provides timely apologetic emails, with no continued solution.

Part II - Hours later I was finally able to get though their phone lines and spoke to an actual person who resolved the BOGO offer and transferred me to a tech, Zac, who explained that there had been some issues with the app and explained everything to me so when I hung up I was satisfied.
Lisa Stith

Although the oils smell good, it’s the delivery time. It takes too long for a delivery of oils from scentiment. So if you’re wanting your so if you’re wanting your delivery in less than three or four weeks, do not order from this company.

I placed an order on April 5th that was damaged in shipping. I never received it. I contacted Scentiment was first told that I would need to figure out what happened before they could proceed with refunding me my $109. I told them that was ridiculous, and that it was their responsibility. I received an AI response that said they would be working on it immediately and making it a priority. I have contacted them multiple times, only to receive th same response each time, but no order fulfillment or money returned. I will NOT be purchasing anything else from this company and would recommend the same for anyone else considering it. If I could give 0 stars, I would!

I recently made a purchase on their site... I had heard so many negative things about their customer service.. But I tend to be that person that does not always believe what is on the internet.

I ordered stuff on clearance just to get the ball rolling and to give them a chance... MY MISTAKE!

The sent one package and the other package has not moved since I placed the order. I reached out and the replied immediately which I was initial impressed with until I read the email.. Which told me none of my products had been shipped even though it clearly says that one is in route. And that they were still putting together my order of clearance items? If they are clearance would they not be ready to ship?

So when I asked this question they ghosted me and have not replied back.

As of this writing... I still have one on-the-way (since the 29th) and the other part of my order still has not moved since the 29th...

Needless to say... NOT RECOMMENDED...

I purchased an order o $267 of oils on March 7, 2026. It is now May 4, 2026 an I still haven’t received my order. I was promised free products due to the delay, I haven’t received those either. When I have tried to contact them I can only talk to an Ai Bot. I have asked for a phone number to call directly to be told, they don’t have one. They will not let me speak to an actual person. I still don’t have a refund or products. This is a sham company.

Placed my first order a month ago, 4/4/26 for $235. Have not received any tracking information or products. After several emails to the company to get shipping information, I finally told them to cancel my order. Instant email responses. So obviously not human. Says a refund will be issued in 5-7 days. It’s now been over a week. Don’t waste your time or money!

Don't buy from this company. I purchased 2 mini diffusers which arrived on 9/29/2025. I also purchased over 10 different bottles of scents. Both units have been used very little ( less than 2 ml of scent used in each unit. One of the unit no longer produces mist. I have gone through all of the cleaning methods and nothing has fixed it. I reached out to the company and their response was - out of warranty. Please note that warranty is for 6 months ( 180 days ). This unit is 215 days old and maybe was used for a total of 1/2 a day over that time period. Don't waste your money on this junk.

ORDER #1321409
Order #1377352

I placed an order March 15 it was scheduled to go out for delivery on April 29, 2026. As expected NO TRACKING INFORMATION, NO ONE TO TALK TO, AI OVER AND OVER, NO Accountability from the company. Well
then. I will do my due diligence and take them to court for misrepresentation, breach of contract, SCAM type business and BBB. These are the type of business that set up and come up with great Marketing Campaigns but fall short in delivering what they promise. The Consumer is always the one at the losing end, and I'm tired of being taken advantage of.
The only thing the Company has done fast was take my money. Now they need to use the same speed in processing my Refund.

Sentiment did get back to me to rectify my complaint, and will be giving me a gift certificate to order softer smelling scents.😃

The mini diffuser itself is fine, but the 2 scents I purchased are not what I thought they would smell like. Very strong and choking my throat. Turned mister on for one second, and immediately turned off. Scent much too strong, and not soft sent like I thought. Might be just me. I am sensitive to perfumes etc..🥴 Scents:ITALIAN FIG & TERRA NOIR

My experience with Scentiment:
I was charged in full for a diffuser that was advertised as in stock with a 3–5 day shipping timeframe. I never received tracking, shipment, or any meaningful update.
After multiple emails and phone attempts (including being left on hold and disconnected), I was eventually told the product was actually a “pre-order” with no release date—something never disclosed at the time of purchase.
I had to file a credit card dispute just to get a response.
I gave them a second chance and placed another order… and the exact same thing happened: charged immediately, no product, no communication.
Only after filing a second dispute did they finally agree to issue a refund.
This comes after a prior issue with a defective unit and ongoing support problems.
Pattern here is clear:
Charge first
Don’t ship
Don’t respond
Only act when a dispute is filed
Very disappointing experience. Not worth the time, stress, or risk.

Be careful when purchasing from this vendor. I have waited to write a review in hopes that the owners of scentiment would follow through with my purchase. But after 6 different emails and multiple AI response emails of saying they would correct the issue and send me the items i paid for, i have not received my merchandise, i have not recieved a call from anyone and i have not recieved an actual email from a person. I was excited to purchase for our home and i purchased 2 large diffuser starter kits and an extra frangrance. Shipping took longer than expected but that was not really a big deal, one day i received a notification that my package had been delivered, i got home and was a little confused when i saw the package because it was just an envelope. I opened the envelope and there was only frangrance bottles in there, no diffusers. i immedaitely contacted there email for customer service and got back an AI email saying that my concern was forwarded to shipping and someone would look into and get back to me, they asked me for a picture of what i received, i immediately took a picture and sent to them. Since then no one has gotten back to me. Very dissapointing that you cant trust purchasing from companies anymore.

Update May 4, 2026
This is absolute crap. My order has been updated to give me some free stuff. THERE IS STILL NO INFORMATION ON WHEN I AM GETTING MY ORDER. I now have 28 AI email messages back and forth. There has been no human contact. No phone call no actual email. Why start a company if you dont have a way of escalating and communicating with your customers. I wish I could give you negative stars.
Update: May 1, 2026 I have submitted.all resquested information and still have not heard anything back. I want a full refund of my order and I clearly need to contact my credit card company.

I ordered a unit that was supposed to be shipped by April 6 along with oils. All ive recieved are a bunch of generic AI messages. 24 messages back and forth. This is ridiculous. Ive spent way too much money to be receiving this lousy service. Also the mini that I bought doesn't last for more than a couple of hours. I want a full refund for my order that is hasnt been filled.
As you've requested here is my Order# 1262797.
Emailing you does not work all I've received is AI messages.

I am rating 1 star only because there is not a way to rate 0! Customer service is horrible. I could not get my item to connect. I asked for a return. It was accepted and after they receive it they want to send a email and say they reject my return because it had oil on it. It is a oil diffuser! They now have my product I returned back to them and its been over 2 months and I am fighting for my money back! WORST customer service, Hard to get ahold of someone when you need help.

I placed my order on March 6, 2026, and my experience was disappointing due to ongoing communication issues and missed timelines.
After waiting two weeks with no updates, no confirmation number, and no movement in my Shop app, I had to reach out myself on March 24. During that call, I learned my order needed to be updated due to an out-of-stock item and was also informed how my order was being handled for the first time. I was offered a $100 store credit due to the delay and misunderstanding.
Part of my order arrived on March 27, and I was told the remaining pre-order item would arrive on April 20. When that date passed, I received no communication. I contacted customer service again and experienced dropped calls. I was then given a new shipping timeline that was not met.
After further follow-up, I was told the item had been out of stock and that shipping was being pushed again into May, despite being told previously it would be shipped sooner.
Due to repeated delays, lack of transparency, and inconsistent information, I ultimately requested a refund.
While I appreciate the store credit offered earlier, the overall experience showed a lack of clear communication and follow-through. I would recommend improving transparency around inventory and shipping timelines.