riverside.com Reviews 

503
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently find the online platform very intuitive and useful for recording professional podcasts with high audio and video quality. Many regular users also appreciate the comprehensive training materials and automated editing features that make content creation much easier. Some reviewers were not happy with persistent technical glitches, unexpected software crashes, and frequent recording failures. Other individuals experienced frustrating delays when trying to get assistance from customer service regarding missing files or account questions. People frequently mentioned receiving scripted or unhelpful responses instead of actual solutions when technical problems occurred.

What people talk about most

User experience

People report ambiguous experiences with user experience, as many reviewers praise the platform for being... See more

Product

Reviewers mention positive feedback about product, praising its reliable recording capabilities, high-quality... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions are sharply divided regarding the... See more

Application

Reviewers highlight ambiguous aspects of application performance, as some consumers praise the platform for... See more

Service

Customers had ambiguous experiences with service, as long-term reviewers expressed great satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The state of the art program for recording podcasts these days in both audio and video formats. They're constantly upgrading and expanding their functionality, yet, it's still possible for us laypeopl... See more

Rated 4 out of 5 stars

Riverside has benn a really good video recording studio for us at JALTCALL.org where we have recorded interviews, studio sessions, podcasts, and meetings with ease. There are more options than we ne... See more

Rated 5 out of 5 stars

Riverside has allowed me to make my dream come true. Telling the stories of my community, the stories of Africans across the continent, has always been my mission. But without Riverside, I wouldn’t ha... See more

Rated 5 out of 5 stars

At 50, I thought Podcasting was beyond me. Truly. Tech stuff has also been a challenge to say the least. But with Riverside, they have made tech a breeze. I am editing all my own podcasts, podcasting... See more


Company details

Written by the company

Riverside (formerly Riverside.fm) is the all-in-one platform for recording, live streaming, editing, repurposing, and publishing studio-quality videos and podcasts. Creators and businesses use it to produce broadcast-quality content without the production maze of multiple tools, expensive studios, or technical expertise. Record up to 4K video and uncompressed audio locally on every participant’s device, so quality holds up even on bad internet. Edit by editing the transcript. Turn long recordings into clips, captions, show notes, and translations with AI. Webinars scale to 10,000 attendees. Trusted by independent podcasters like Tim Ferriss, Mel Robbins, and Guy Raz, and by brands including Spotify, Marvel, HubSpot, Microsoft, and Intuit. What are Riverside's core benefits? All-in-one: Record, live stream, edit, repurpose, host, and publish from one platform. Studio-quality results, no studio needed: Up to 4K video and uncompressed audio, recorded locally so quality doesn’t depend on the internet connection. AI that does the heavy lifting: Edit by chatting or by editing text, clip automatically, enhance audio, translate, and generate show notes in seconds. Speed without compromising quality: Cut hours of post-production into minutes. Maximum reach from every recording: Built-in repurposing into clips, captions, transcripts, translations, and social formats. No learning curve: Easy enough for first-timers, deep enough for pros. Guests join from a browser link. What are Riverside's main features? Recording Local recording: Up to 4K video and 48kHz uncompressed audio, captured on each participant’s device. Separate tracks per participant: Independent audio and video tracks for clean post-production. Progressive upload: Tracks the upload as you record. Ready to edit the moment you finish. Async Recording: Guests record on their own time through a link. No meeting needed. Mobile and screen recording: Native iOS and Android apps. Screen capture for tutorials, demos, and solo content. Live streaming and webinars Multi-destination live streaming: Go live in HD to YouTube, LinkedIn, Facebook, Instagram, Twitch, and X simultaneously. Webinars up to 10,000 attendees: With live chat, Q&A, polls, audience call-ins, and registration. HubSpot and Salesforce sync: Registrant data flows directly into the CRM for lead generation. AI tools Co-Creator: AI video and audio assistant. Turn recordings into blog posts, clips, newsletters, social posts, and thumbnails through chat. Magic Clips: AI clip maker. Automatically surfaces the best moments and turns them into short, ready-to-post clips. Magic Audio: AI audio enhancer. Reduces noise, evens levels, makes any setup sound studio-grade. AI Editing: Edit video by editing the transcript. Remove filler words and silences in one click. AI Transcription: 100+ languages, 99% accuracy. AI Translation (with VideoDub): Translate and dub recordings into 30+ languages with voice cloning. AI Show Notes: Auto-generated episode summaries, chapters, and titles. AI Captions: Customizable, in 100+ languages. Smart layouts and eye-contact correction: Auto-switching speaker views. AI gaze correction for off-axis recordings. Editing and post-production Text-based editor: Edit video and audio by editing the transcript. As easy as editing a doc. Multi-track timeline: Per-speaker tracks, cross-talk removal, layout switching. Brand kit: Fonts, colors, logos, and overlays applied consistently across recordings. Premiere Pro and Final Cut export: Non-destructive XML timeline export for pro editing handoffs. Hosting and distribution Podcast hosting: Publish straight to Spotify, Apple Podcasts, YouTube, and other major directories. Analytics: Downloads, listening apps, and audience data. Customizable website and embedded players: Built-in podcast site with one-click distribution. What is Riverside best used for? For creators Podcast recording, editing, hosting, and publishing Remote video interviews with guests anywhere in the world YouTube videos and long-form content Live shows and live podcasts Solo recordings, screen capture, and tutorials For businesses and teams Marketing video: testimonials, case studies, social content, brand podcasts Webinars and virtual events up to 10,000 attendees Internal communications: town halls, executive updates, all-hands Learning and development: training, onboarding, internal knowledge Sales: demos, prospect calls, customer stories Product: demos, recorded user calls, walkthroughs Producers and agencies: multi-guest remote production with full producer control What does Riverside offer for businesses? Riverside’s Business plan adds capabilities built for teams running professional video production at scale. Full production control Producer Mode: Run the session without appearing in the recording. Control guests’ mics, cameras, layouts, and teleprompters. Studio branding: Lock fonts, colors, logos, and overlays so content stays on-brand at scale. Team collaboration Workspaces, roles, and permissions: Organize teams, assign access, share files inside or outside the company. In-editor comments: Feedback without Slack threads or screen recordings. Riverside API: Plug Riverside into existing workflows. Scale and speed Unlimited recording, storage, and exports Simultaneous team editing: Multiple team members record and edit at the same time. Enterprise-grade security and support SOC 2 Type II and ISO 27001 compliant: End-to-end encryption. SSO available. 24/7 live support: Plus a dedicated Customer Success Manager. Producer on demand: A Riverside producer can join mid-session if anything breaks. Who uses Riverside? Thousands of creators and teams worldwide. Independent podcasters including Tim Ferriss, Mel Robbins, and Guy Raz. Brands and enterprises including Spotify, Marvel, HubSpot, Microsoft, iHeartMedia, Charles Schwab, The Times, Intuit, GE Aerospace, and Accenture. Frequently Asked Questions: Can I use Riverside without technical experience? Yes. Riverside runs in the browser, guests can join from a link with no need to download any app or software, and the text-based editor lets anyone edit by deleting words from a transcript. No video editing background required. What AI features does Riverside include? The AI features on Riverside include: Co-Creator (chat-based content assistant), Magic Clips (auto clip maker), Magic Audio (audio enhancement), AI Editing (transcript-based editing, filler removal), AI Transcription (100+ languages, 99% accuracy), AI Translation with VideoDub (30+ languages), AI Show Notes, AI Captions, and eye contact correction. More AI features and tools are added continually. Does Riverside work for live streaming and webinars? Yes. Multi-destination HD live streaming to YouTube, LinkedIn, Facebook, Instagram, Twitch, and X. Webinars support up to 10,000 attendees with chat, Q&A, polls, registration, and HubSpot and Salesforce integrations. What integrations does Riverside support? Direct publishing to Spotify, Apple Podcasts, and YouTube. Timeline export to Adobe Premiere Pro and Final Cut Pro. Webinar data sync with HubSpot and Salesforce. Social export to LinkedIn, Instagram, TikTok, X, Facebook, and Telegram. Riverside API for custom workflows. Is Riverside suitable for enterprise use? Yes. The Business plan includes SOC 2 Type II and ISO 27001 compliance, end-to-end encryption, SSO, role-based permissions, unlimited storage, Producer Mode, dedicated Customer Success Manager, and 24/7 support. What are Riverside's pricing options? Riverside offers free, paid and business plans. Currently there are five available plans to choose from: Free, Pro, Live, Webinar, and Business (custom pricing). The Business plan includes unlimited multitrack recording, unlimited storage, Producer Mode, SSO, role-based permissions, and webinars up to 10,000 attendees.


Contact info

3.7

Average

TrustScore 3.5 out of 5

503 reviews

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3.7

All reviews

(503)

151 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality Recording

Absolutely LUV Riverside!
for its quality 🎥 video recording of both me and my customers... even when my own internet 🦥 lags behind.
So deeply appreciative of this.
What's more, the audio tracks can separately be treated post recording, which means we get the transcripts faster. Thanks Riverside. 🔥Great work!

8 May 2025
Unprompted review
Rated 1 out of 5 stars

Apple maps bad.

Apple maps bad.

This is what happens when a company rushes to implement AI features and releases a product that should never have been put on the market, even as a free program.

Furthermore, it's as if they did absolutely no UI/UX research. Basic features of editing software are either missing or don't work. For example:
-can't join clips
-content lost when splitting clips
-auto-generated transcript is out of order if someone interjects while someone else is talking
-no way to separate two people talking at the same time, even though they're on separate tracks

Returning to the sub-par, rushed to market AI features, using the AI pause and filler word removal results in horribly chopped up clips in which the beginning and end of words are cut off and no pauses are left in between edited sections.

Lastly, you can only export individual tracks of the full, unedited recording, so if you've suffered through trying to fix all the terrible AI editing and can't make certain edits because of the lack of basic functionality, as mentioned above, and want to export your tracks to a reliable platform (like, say, Audible, which is free), you'd have to edit the entire thing over again manually.

Someone should be, at the very least, incredibly embarrassed to have shipped this. But even better, someone should have lost their job over this garbage.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience!

I have used Riverside for nearly 18 months now. Overall experience is great. They keep adding new features which makes a lot of difference to the general experience. It is not 100% all the time but who is? Certainly great experience all round 👍🏾

26 April 2025
Unprompted review
Rated 1 out of 5 stars

This platform is garbage

This platform is garbage. 80% of the five-star reviews are from people with only 1 review... anyone who can vibe code a terrible platform like this can also amass an army of fake Trustpilot accounts to cover up their terrible work.

It just doesn't work, support were fast to reply but didn't help me at all. Don't bother.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Riverside.fm was a game changer

Riverside.fm was a game changer in terms of how I record and create content for my channels. I had tried other options, and after much frustration, gave Riverside a try. I was surprised to see how easy it was to record, add captions, screen text, and weave in b-roll. They continue to add new features regularly, which helps keep me up to date with current trends in social media and podcast content.

21 April 2025
Unprompted review
Rated 5 out of 5 stars

The BEST software for podcasts

Riverside has met every expectation and exceeded them! Starting a podcast was a little bit intimidating at first, but with software like Riverside it couldn't be easier to make my podcast dreams come true. The editing software is fantastic and the recording software is phenomenal. The recording software is compatible with the whole setup which is awesome for me.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Just getting started - love Riverside

As someone just getting started in podcasting, Riverside has really reduced the learning curve to get to a quality product. I love working with it, my guests find it incredibly easy to use, and the continuous upgrades and features make for a great experience.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful platform

Riverside is a wonderful and easy to use platform to conduct interviews and / or develop video content. From scheduling to hosting to editing and going live, the system is seamless and user friendly. In addition the Riverside team is helpful and responsive if any help is requested.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

As someone just starting out creating…

As someone just starting out creating my own YouTube channel & Podcast I had no idea what I was doing. Riverside has been a life saver. It helps me edit like I know what I am doing ( I don't). It takes my Podcast and creates 10 of the best short clips using AI that lets me pick the length of the short. For someone like me with limited tech skills Riverside has been a dream come true. I organize all my videos & Podcast inside Riverside. I use all the features to increase the quality of the sound, edit the little ums, oh etc. out using one button its incredible, Constant updates with new features means I will be a lifelong customer. The best software I am currently using by a lot.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Riverside.fm the best place to record your podcast

Riverside.fm makes hosting, recording and editing my podcast so easy and super fast. I have very limited editing experience and Riverside.fm's interface makes everything a breeze. Once I got all my brand elements uploaded to the service, I can now record and edit my podcast in no time. This really is a no-brainer, if you're looking for a place to start recording and you only have a basic recording setup, Riverside.fm is for you.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Riverside As Advertized

I am a novice wanna be video podcaster who researched many different companies before deciding to use Riversidefm as my podcast home. As I learn & run into difficulties from time to time, Riverside’s customer Service has been helpful & timely. I enjoy the ease of use when recording & how easy it is to edit & upload.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Incredible recording tool

Incredible recording tool. My favorite feature is the text preview that you can highlight and it takes you to the exact spot in the video to edit.
Great tool!

11 April 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic tool for podcasting!

Our podcast came from using a different platform where we had to use discord as our video feed. When we switched to Riverside.fm, it was a night and day difference in quality! There are alot of tools at my disposal and local recording produces great quality videos! It's a bit on the expensive side but you get what you pay for and I love using it for our podcast!

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Good platform

Making content on this platform is very easy. It can definitely use improvements, such as better display of videos under projects since I ALWAYS have to click show more, but it's helped me and my clients tremendously.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Simply the Best!

I have tried several platforms for my podcast, and I have found each lacking — except Riverside. It is a powerful tool, with amazing customer service to boot. Thank you for all you do for us creative types!!

8 April 2025
Unprompted review
Rated 4 out of 5 stars

Overall a good platform

Overall a good platform. Recording is easy and good quality, but the editing is buggy and not always intuitive. If they continue to invest in the user-friendliness of editing, it'll only get better.

6 April 2025
Unprompted review

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