Rimmers Music Reviews 

609
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness of the staff and the overall efficiency of their interactions. Many people found the products to be of high quality and competitively priced, often noting that the company offered the best deals available. The delivery service is frequently mentioned as quick and reliable, with many orders arriving the next day or even sooner than expected. However, some customers also noted issues with delivery, including wrong items, manufacturing faults, or damaged packaging upon arrival. A few other people also felt that information regarding offers and delivery tracking was not always accurate or clearly communicated, leading to some frustration.

What people talk about most

Product

Reviewers express satisfaction with the products, often highlighting their quality, sound, and competitive... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Service

Users describe positive interactions with service, highlighting excellent communication and quick responses... See more

Order

Consumers generally express satisfaction with the ordering process, often describing it as quick, easy, and... See more

Price

Reviewers highlight positive aspects of price, consistently finding them to be very competitive and often the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Kawai CN201 bundle for my grandaughter. Arrived the next day but with the wrong coloured piano stool lid. Rimmers immediately changed it for one with a white seat. I'm so glad I dealt with a... See more

Rated 5 out of 5 stars

I've recently bought the the ES120 digital piano. When I assembled it I discovered there was a manufacturing fault. I contacted Rimmers, who responded very quickly and helpfully and put me in touch w... See more

Rated 5 out of 5 stars

I rang up regarding an enquiry for piano keyboard and spoke to James M at Bolton who was very helpful and knowledgeable. The delivery was made within a couple of days and we are very happy with the p... See more

Rated 5 out of 5 stars

I ordered a Roland KC 200 from Rimmers Music. I ordered in on Saturday 19th July, and it arrived on Tuesday 22nd. Unfortunately, there was a fault with the master volume knob. I contacted Rimmer Mus... See more


Company details

  1. Piano Store
  2. Music School
  3. Piano Moving Service
  4. Piano Repair Service
  5. Piano Tuning Service

Written by the company

Rimmers Music, established in 1978, is one of the UK’s most experienced and trusted piano specialists. Over the years, we have built our reputation on expert advice, careful preparation, and a genuine understanding of the instruments we sell. Today, our focus is entirely on pianos, allowing us to offer a level of knowledge, service and reassurance that only a true specialist can provide. We work with customers across the UK through our piano showrooms, our established website at: www.rimmersmusic.co.uk and our dedicated education sales division, which supports schools, colleges and music services nationwide. We also serve customers through selected online marketplaces where appropriate. We specialise in both new and pre-owned pianos, offering a carefully chosen range of acoustic uprights, grand pianos, digital pianos and portable digital pianos. Every instrument we sell is selected with quality, musical value and long-term satisfaction in mind. Our aim is not simply to sell a piano, but to help each customer choose the right instrument with confidence. Our pre-owned pianos are an especially important part of what we do. We regularly acquire older instruments for restoration and resale, giving well-made pianos a new life and offering customers access to beautifully prepared instruments with character and value. This careful approach also reflects our belief in sustainability and in the lasting worth of a good piano. At Rimmers Music, service is just as important as the instrument itself. Our team is trained regularly and has extensive product knowledge, enabling us to guide customers with clear, honest and practical advice. Whether you are a beginner, an advancing pianist, a teacher, a parent, or a professional musician, we take the time to understand your needs and recommend the most suitable piano for your home, school or performance setting. We also understand that buying a piano often requires a delivery service that is every bit as professional as the sales process. For smaller items, we use trusted delivery partners, and for acoustic upright and grand pianos we provide a specialist delivery and installation service handled by experienced professionals. These instruments are moved, delivered and positioned with the care, attention and expertise they deserve. Alongside piano sales, we have also established Rimmers Music Schools across the UK, where students of all ages receive one-to-one tuition in purpose-built teaching spaces. We offer piano, keyboard and music theory lessons, and we are proud to support students whether they wish to learn for enjoyment or work towards examinations. For added flexibility, we also provide access to our exclusive online lessons. We also offer finance options on qualifying orders, helping customers invest in the right instrument in a way that is manageable and convenient. Above all, Rimmers Music is a piano specialist. We are here to offer knowledgeable guidance, carefully prepared instruments, dependable service and the reassurance that comes from dealing with an established family business with decades of experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

609 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(609)

148 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The company helped me enormously to…

The company helped me enormously to make a good choice for me. My queries by email were responded to quickly and interactions by text or phone were friendly and informative. Re the instrument itself so far so very good!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly on the phone and quick to respond to my questions. The piano I ordered was out of stock but they get one in very quickly and the delivery was quick and well organised. I'd recommend Rimmers for anyone looking to buy musical equipment.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

First-rate customer care.

I've recently bought the the ES120 digital piano. When I assembled it I discovered there was a manufacturing fault. I contacted Rimmers, who responded very quickly and helpfully and put me in touch with their engineers. They too were in contact quickly, and came out to my house to fix the problem. The problem was resolved speedily and efficiently.
As for the instrument, it's compact, has a very good sound (to my ears, at least), and was a very competitive price. I'm very pleased with it.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordering process was quick and easy

Ordering process was quick and easy. Regular text updates from the carrier and timely next-day delivery. The piano was better quality than anticipated and excellent value for money. I also appreciated the video re connecting the pedals - it would have been easy to assume a 1 pin connection. Would use rimmers again without hesitation and would recommend ti friends and family. Thank you.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Easy to use website, kept updated re delivery and was a smooth transaction.

26 May 2026
Unprompted review
Rated 4 out of 5 stars

Excellent customer service.

I visited the store at Preston and I was welcomed in by Mr Graham. He took me through, explained and showed me the various brand and the sound of them.
As a seller's strategic point, he had time for me by excelling more detail of the product. I was interested in the Yamaha brand and did like the specifications. I immediately purchased it for my 11 year old son. Its been delivered and my son really like it as he goes on frequently. Honestly, I will always recommend Rimmers Music if anyone ask or wants to purchase a piano. Thank you.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I had been looking out for thi arranger…

I had been looking out for thi arranger keyboard for a while, when this came up for sale and was from Rimmers Music I purchased it, all communication was excellent and the delivery was just a couple of days with proffesional tracking all the way.
Just wish they sold these arrangers at their Chester branch, I think the younger generation would be very intersed in these if they actually knew what they where, Yamaha Music dealers are missing a trick here.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company to buy from

Fantastic company to buy from. Graham at the Preston showroom is a true gent, delivery was super quick, very happy with my new Kawai digital piano.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

The Wait For The Yamaha DGX 670 Piano Keyboard Was Worth It

The wait for the delivery of this instrument was well worth it. A very good looking and sturdy instrument with amazing voices and smooth keys. This is the kind of Keyboard from Yamaha that I don't think I will resell. I'll pass it on to my Grandkids. The delivery was done safely and the driver was quite polite. Thanks Rimmers Music. The instrument came with no scratch or damage.

27 April 2026
Unprompted review

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