Rex Tierarztpraxis Reviews 

I’ve been a client of this clinic for four years. However, my last visit made me finally find a new vet because I got fed up with the clinic’s seeming sole goal of increasing my bill instead of prioritising my dog’s health.

The prices in this clinic have always been noticeably higher, sometimes two or three times more than other clinics. At times, I was pushed services which were rather redundant, and there was always a strong notion that vets were trying to make me come back with the dog as often as possible instead of providing all the needed care at a single appointment. Yet I overlooked this because of the convenience and my loyalty to the clinic: online appointments, low waiting times, English-speaking vets. For a while, that felt worth paying more.

My last appointment changed that. I brought my dog in for a booster vaccination. Before the appointment, I informed the vet that my dog is anxious and won’t allow a physical examination, and that the calming medication the vet herself had prescribed last time had no effect. The vet acknowledged this and agreed to proceed without an examination.

The entire appointment took a few minutes at most. When I received the bill (more than 90 euros), 42 euros (which is 1.8 times the base rate) was charged as an examination fee. When I questioned this, since no examination had taken place, I was told that “the doctor examined the dog visually.” I find it outrageous to be billed at the 1.8 rate for a clinical examination that did not occur at all. When I reached out for further explanation, the clinic manager doubled down on the righteousness of the bill. While it may be lawful to bill for something called a “visual examination”, I maintain that nothing during the appointment constituted any sort of examination, especially one that warrants paying almost DOUBLE THE REGULAR RATE. This experience has cemented my lasting impression that the personnel in this clinic prioritise increasing the bill over animal needs and the treatment they actually require.

I won’t be coming back and I discourage anyone from using the services of this chain.

Misguided during my visit.

Lisa was incredibly empathetic and professional. The entire experience with Rafa was completely stress-free, and the process was transparent and clearly communicated by the whole team from start to finish.

Simply amazing doctors. My cat didn’t want to leave a wet 😅

Great team!

Rex is an amazing vet clinic, I always feel that my cat is in the bets hands possible and the stuff tries to make even unpleasant procedures as easy as possible.

Very good experience with Rex Animal Clinic. They helped my dog when she broke her claw and were very kind and friendly. They took good care of her and explained everything clearly. I really appreciate their help and recommend this clinic <3

Super friendly, efficient, and lovely space! Booked an appointment the day before to get my dog's EU passport and walked out with it within less than 30 minutes of our appointment :)

Always top notch service, professional, organised and well co-ordinated team of staff, very patient, knowledgeable and the clinic is always exceptionally clean. Our dog has a positive and relaxed experience and being able to track past appointments, as well as upcoming necessary follow ups via the app is so user friendly and awesome! We highly recommend Rex!

Fantastic vets that truly care for pets! This is now our dog's regular practice, and we have our favourite vet for her, Ms. Schule. We had to wait a little to be seen, but otherwise, the attention is always incredible.

We are so happy with Rex. As non‑German speakers, it’s incredibly reassuring to come here, because everyone speaks English and takes the time to clearly explain each process and treatment. The whole team is always friendly and welcoming. Thank you for putting our pets’ safety first and for making them feel so comfortable.

The vet was super kind, she explain clearly everything and take the time for a whole check up examination to our two dogs. All the staff were very friendly.

So good, easy english, pet and people friendly. Julia and the whole team was amazing. I highly recommend it.

Friendly and emphatic professionals that always took great care of our furry family member.

Modern clinic, great clinic staff and super smooth app where I can see all the history of my pet.

I had a really good experience at Rex in Neukölln. The staff were friendly, professional and spoke English. My chihuahua stayed calm throughout the visit.