Reeds Rains Reviews 

2,468
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 401 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and knowledgeable throughout the property buying and selling process. People also genuinely appreciate the consistent communication, helpful advice, and regular updates provided by the team at every single stage. Some reviewers were not happy with the communication and property management services provided during their tenancies. A few customers experienced frustrating delays and difficulties when trying to get timely responses or updates from agents. Others frequently noted instances of poor organization and a lack of attention to detail regarding important administrative matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as very friendly, helpful, and... See more

Service

People report positive experiences with service, often highlighting helpful, professional, and efficient... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a wide range of vastly different interactions.... See more

Response time

Clients share ambiguous opinions on response_time, with experiences varying greatly across different... See more

Customer communications

Reviewers mention ambiguous feedback about contact, reflecting a wide range of differing experiences. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Various estate agents valued my house lower and 1 warned me about going with reedrains. Mel not only achieved me over the asking price, but also sold my propery in 2 days with 4-5 offers... See more

Company replied

Rated 5 out of 5 stars

Amazing work by Martin and team at Ballyhackamore on the sale of my daughter's apartment in Belfast. Constant chasing of solicitors and paperwork, without this the whole transaction would have taken t... See more

Rated 5 out of 5 stars

The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

We can highly recommend Reed Rains Kennington to sell your property. It was a difficult decision to sell my mother’s house, and they supported us throughout. They kept us informed at every stage of th... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Reeds Rains Estate Agents has been helping people move home since 1868, making us one of the UK’s most established and trusted property experts. With branches across England, Wales and Northern Ireland. Independently owned, with expert local teams helping buyers, sellers, landlords and tenants navigate the property market with confidence. Whether you're looking to buy your first home, sell a property, let out a rental, or find a place to rent, our experienced teams are here to make the process as straightforward and stress-free as possible. We pride ourselves on delivering clear communication, honest advice, and a personalised service tailored to your needs. We also provide access to mortgage advice, home surveys, insurance, and financial services, everything you need under one roof. From city apartments to country cottages, we treat every property with care and attention and focus on getting our job done.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(2,468)

396 reviews in the last 12 months

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Rated 5 out of 5 stars

I cannot fault the service from Hazel…

I cannot fault the service from Hazel grove branch the team are extremely helpful.Keep me posted all the time nothing is too much trouble .
They answer the phones which many estate agents don’t in my experience they respond to emails in good time I can not praise them enough.
Great Team

19 August 2026
Rated 5 out of 5 stars

Quality Agents

Great communication before and after sale of our property. Great marketing and results in finding buyers. Going beyond the norm of what one expects of Estate Agents

19 August 2026
Rated 5 out of 5 stars

Exceeded my expectations …

I originally put off putting the house up for sale as it all seemed too daunting after 19 years in same house. However the service I’ve received from Reeds Rains surpassed my expectations, from the initial valuation through to the house being sold…within 3 weeks! Great communication from Karen, Alex & Molly, thank you. Great job

19 August 2026
Rated 5 out of 5 stars

Wonderful service

Wonderful service, I also used them as my letting company previously.
Very professional and explained everything to me, kept on top of the chain and also kept me informed all the way through the process.
Also kept my solicitor informed
Excellent customer service nothing was to much trouble.
Recommendations to all staff.

26 July 2026
Rated 3 out of 5 stars

Poor communication with the builders of…

Poor communication with the builders of the new build Rains and myself.
All decisions regarding choice of colours design and installation of items were made verbally. When visiting the site and speaking to the site foreman I found that some of my decisions did not agree with his instructions I think their should be an information pack with choice of colours etc to be seen before being installed . You don't go into a carpet shop and buy a carpet with out seeing the pattern or colour .Same with the choice of kitchen doors and worktops.

17 August 2026
Rated 1 out of 5 stars

I instructed Reeds Rains to handle the…

I instructed Reeds Rains to handle the letting of my property which I have done myself since 2008 without any major issue . With the new legislation coming in I decided to employ a professional in Reeds Rains Castleford Branch . It is an under statement to say that it has not gone as I had hoped , I have had to be far more involved with the tenant coming and going than I ever expected , far more even than when I managed it myself . I am very disapointed to say the least . I decorated the entire flat before the last Tennant took up residency it wasn't on the list but it was tired so I did it any way . Reeds Rains have now done a delaps report on the tennacy at the end of a six months let stating they wont re let the flat until I fully redecorate it again . I am withholding the bond from the Tennant as a consequence and Reeds Rains who are contracted to me have taken the tenants position I believe . I didn't ask them to do the report but as they have I need to act on it i9 am now looking at least a £2000.00 pounds re decorating bill . It is my opinion people should avoid this company I would never use them for anything again

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Quick and efficient service, sold the house in 2 weeks, was well advertised, did all the viewings and kept us well informed at every step, highly recommended.

15 June 2026
Reeds Rains logo

Reply from Reeds Rains

We're so happy to hear about your excellent experience with us! We appreciate you highlighting our efficient service and communication throughout the sale of your home. Thank you for your kind recommendation!

Regards,
Reeds Rains

Rated 1 out of 5 stars

Untrustworthy

Untrustworthy, they are good until you rent from them after that it is just you and the land lord. There is no proper maintenance to the property. If you call to ask about something they said they will do after you have moved in they will get very angry and accuse you of lying.

18 August 2026
Unprompted review
Reeds Rains logo

Reply from Reeds Rains

We are concerned to hear about your experience with property maintenance and communication. Please provide more information about which branch you had this expereince with and we will investigate further.

Regards,
Reeds Rains

Rated 5 out of 5 stars

Helpful and Friendly

We've had a great experience using Reeds Rains, this time as sellers.

The communication, help and advice has been great. Very friendly and helpful team.

I would use them again and recommend to others.

28 July 2026
Reeds Rains logo

Reply from Reeds Rains

We are so pleased to hear about your excellent experience selling your home with us! We appreciate your kind words about our friendly and helpful team. Thank you for recommending us!

Regards,
Reeds Rains

Rated 4 out of 5 stars

Buying a new home

Straight forward

24 July 2026
Reeds Rains logo

Reply from Reeds Rains

Thanks for taking the time to share your feedback. It’s greatly appreciated by the whole team.

Regards,
Reeds Rains

Rated 5 out of 5 stars

I have a lovely experience working…

I have had a lovely experience working alongside Reed’s rains to sell my property and to purchase a New Home. Efficiency, effectiveness, clear and understandable communication, supportive and really helpful through what should be a stressful experience. Highly recommend.

12 August 2026
Reeds Rains logo

Reply from Reeds Rains

We're so glad to hear we could make your property sale and new home purchase a smooth and positive experience. Your kind words about our efficiency and clear communication mean a lot to us. Thank you for your high recommendation!

Regards,
Reeds Rains

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