Pleo Reviews 

I started using Pleo around 5 or 6 years ago and recommended it to a couple of businesses I have worked for in that time. I found it convenient and reliable.

Recently the company has taken a rather sad turn. It started when they offered my company a cashback deal with a promise that it was only for 12 months and would be reviewed every 3 months. At the end of the 12 months I decided I did not want to renew the contract but Pleo pointed to some small print at the bottom of the contract saying the contract auto-renewed if not cancelled 3 months before the expiry date (contrary to what the Global Head of Sales had told me at the time of signing the agreement). I had very heavily stressed to the Global Head of Sales that our business was undergoing a period of change and I did not want any long term commitments as I could not guarantee our needs would not change in the future, but this was ignored.

Things got worse last week when Pleo suddenly put one of our accounts on hold leaving us unable to purchase marketing and software we require to operate. This has caused financial and operational damage to our business. We cannot withdraw the significant amount of money held in the account. Pleo will not explain why the account is on hold, how we remedy the situation, or when we can even expect a response. The account manager has gone silent and will not respond to emails.

They have also taken to snooping around in our transactions and demanding copies of invoices as if they were our auditors. Pleo lacks the professional boundaries and conduct you would expect from a financial services company.

Pleo simply doesn't care about it's customers, will not react urgently to urgent and damaging situations, and will not take responsibility for its actions. No one senior is available when a senior person is required.

Josef did a great job handling ticket #306049. I really appreciate his support and the way he worked through the issue efficiently. Great work, Josef!”

Great and fast Fraud support!

I had an unauthorized withdrawing and fraud support took immediately action. Even reminded me to provide missing informations.

Jozef and Don helped me out in a very professionel way.

I got a refund and no more worries.

Thanks for all your help.

Horrendous UI, no api for automation.

2 things that i typically need are:
- monthly report for bookkeeping
- statement of funds

Both require navigation through illogical menu structures.

There is no api endpoint to automate the bookkeeping.

Very kind and highly professionel and fast assistance, so very satisified:-)

Jozef you are a star, thanks so much

Thank you Jose for the assistance. Response was always fast and help provided was very effective!

Very fast reply and support.

Super fast support and response! Thanks Laura for making this so easy on us

I've contacted Pleo support a number of times over the past few months, and I'm always relieved when Niels picks up my query. He clearly knows the platform inside out, and his explanations are always clear, practical and easy to follow.

Even when I've had more complicated questions, he's been patient, friendly and has taken the time to make sure I understand what needs to be done. It's rare to come across someone who is not only knowledgeable but also such a pleasure to deal with.

Excellent customer service every time. Thank you, Niels!

I fell victim to a scam, and someone made unauthorised transactions using my Pleo card. The Fraud Support team - especially Jozef - responded incredibly quickly and provided clear, thorough guidance on how to handle the situation. I’m extremely satisfied with the support I received and truly appreciate their professionalism and efficiency.

Avoid Pleo at all costs. Since April 2026, Pleo has deducted over £1,000+ from my account, and by July 2026 I am still chasing my own money. After countless emails, only a fraction has been refunded. Every response takes around 10 days and consists of the same recycled excuse: "Our internal team is reviewing your case." Four months of "reviewing" and still no resolution. I have repeatedly provided bank statements proving the refunds never reached my bank account, yet they continue to ignore the evidence. We reset the account, froze both physical and virtual cards, followed every instruction given, and absolutely nothing changed. There was even an attempted charge at 5AM - same time funds were taken from my bank account by Pleo, which raised serious concerns that were never properly explained. Pleo has been delaying, deflecting and avoiding responsibility. There is no meaningful customer support, no telephone contact, and no one willing to take ownership of a problem involving over £1000+ of a customer's money. Instead, you are trapped in an endless cycle of generic emails, excuses and broken promises while your money remains out of reach. A financial company should protect your money, not make you fight for months to get it back. Save yourself the stress, frustration and financial risk—do not open an account with Pleo.

I'm pleased to say that Pleo support always go above and beyond to sort out any queries or issues we have. It's just such an easy platform. It's lovely for us as a business to work with them.

I received fantastic assistance from Preethi and Jozef, handling my issue with top class service. Quick response times and they made sure to always follow up and ensure that I knew exactly what was going on with my case, step by step, until my case was fully resolved. Gold stars!

Pleo has stopped supporting customers. They will wait hours before replying to support cases and sometimes they don't rely at all.

We have been using Pleo corporate cards for our business, and recently experienced an unauthorised debit on one of our cards.
I would like to commend the Pleo Fraud Support team for their outstanding service. Jozef (Fraud Support Lead) and Preethi (Fraud Support Specialist) handled the case professionally, kept us informed throughout, and acted promptly to investigate the issue.
Thanks to their support, the unauthorised transaction was successfully reviewed and the refund was processed quickly. The communication was clear, efficient, and reassuring, which made the whole process smooth from our side.
It is very reassuring to know that Pleo has a strong and responsive fraud team in place.
Thank you again to Jozef and Preethi for your excellent support.
Sampaio Marques
GCC Exchange UK Limited

My matter was handled in a very efficient and professional way, Preethi and Jozef was great!

Jozef and Don quickly and professionally dealt with an important issue on our account.