Edenmoor Reviews 

1,840
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and delicious taste of the meat, noting that products like chicken, steaks, and pies are far superior to standard supermarket alternatives. Shoppers also appreciate the straightforward ordering process and secure, eco-friendly packaging that keeps items perfectly frozen and well-preserved during transit. However, some customers also noted occasional issues with delivery logistics, mentioning that specific items arrived partially defrosted during warmer weather conditions. A few reviewers likewise experienced minor communication hurdles or delays with courier services and support staff when trying to resolve specific order queries.

What people talk about most

Product

Reviewers describe positive interactions with product, consistently praising the delicious taste and... See more

Quality

People report positive experiences with quality, highlighting the exceptional taste, freshness, and high... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising prompt delivery... See more

Order

Consumers express mixed feelings regarding their order experiences, reflecting a wide range of differing... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering was straightforward, delivery was great & packaging was really good too. Delivered in biodegradable wool/polythene which keeps the contents perfectly frozen. I can always rely on the quality... See more

Rated 5 out of 5 stars

I live in Devon so it’s nice to support the County I live in but also independent farming across the UK. I’m also keen on good animal welfare. I have asked questions over the years (when called Pipe... See more

Rated 5 out of 5 stars

I am very happy with the orders over the past few months that I have placed with edenmoor. Quality is outstanding delivery is always prompt and also packaging is excellent. I can't fault anything I... See more

Rated 5 out of 5 stars

The parcel arrived on the date stated, perfectly packed with ice packs and bag. Thought the mince would have started to defrost in this heat but no, The chicken is delicious cooked very simple with ne... See more


Company details

  1. Butcher Shop
  2. Farm Shop
  3. Fish Store
  4. Frozen Food Store
  5. Meat Products Supplier
  6. Meat Wholesaler

Written by the company

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,840)

308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great British Farmers with good ethics

Great British Farmers with good ethics. Animal Welfare and the life they live and in a natural environment they deserve. But, as with everything, we should continue to strive to return and protect our natural habitats for the benefit of wildlife.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Been a customer for a while and am so…

Been a customer for a while and am so pleased to hear how the meat we eat is reared and slaughtered in an ethical way. Flavour is wonderful, portions ample and never filled put with water. Customer service is great too, emails are responded to professionally and with respect. Looking forward to being a customer for a while yet and wishing every blessing as you transition with the name change 😊

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Been a customer for a few years and…

Been a customer for a few years and find everything excellent, from placing orders, telephone queries, and delivery times through to delicious products, so much better to buy direct and keep our farms thriving

3 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Piper's Farm butchers…

I have been using Piper's Farm butchers for a number of years and the only time I have been disappointed is when they run out of an item I would like to buy. Usually mutton within season. Other people seem to have caught on how tasty it is.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

So far I have only placed one order but…

So far I have only placed one order but it was so carefully packaged in compostable wool! It was delivered as promised.

30 January 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Markéta,

Thank you for the 5 star review!

We are so glad to hear that you enjoyed the sustainable packaging that we use to protect all of the delicious food that you ordered.

Best Wishes,
James

Rated 5 out of 5 stars

Great service and food

Excellent service, comms and delivery. Packaging extremely enviromentally friendly and sourced. Venison and duck perfect.

22 January 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Matt,

Thank you for the wonderful 5 star review.

We are so glad that everything has been of the highest quality as we aim to have not only our products be the best, but also the service you receive, the packaging we use and everything else!

Best Wishes,
James

Rated 5 out of 5 stars

Chicken breast is beautiful and tender…

Chicken breast is beautiful and tender like in the olden days!! Steaks are generous size but not eaten them yet...

27 January 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Jo,

Thank you for the 5 star review. We do our very best to let the quality of our products speak for themselves and as we let nature do it's thing when it comes to the animals, you get the very best taste that you can as you have seen with the Chicken.

Best Wishes,
James

Rated 5 out of 5 stars

Tastes amazing

Easy to order, delivered as expected, perfectly packaged and the most important part its all tastes amazing. Looking forward to my next order.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Pipers made my Christmas!

Pipers deliver again. In what is such a busy time of year, I had a last minute change to my order. The lady on the other end of the phone was fantastic, the order arrived on time and Pipers made my Christmas. The Turkey was the best we have ever had and don’t get me started on the pigs in blankets. Well done to the Pipers team

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Mouthwateringly good...

I've been using Piper's Farm for a couple of years now and really no other place compares. The produce is delicious, comes quickly and efficiently and packed well. I particularly love their chicken thighs and the Picanha steak is mouthwateringly good and great for feeding lots of people. You get great rewards for loyalty which I enjoy too :)

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Always had lovely meat from Pipers

Always had lovely meat from Pipers, and the duck breasts are amazing. Also excellent customer support when needed.

I do think there’s been some “shrinkflation” over the years with some of the meat portions - they seem to have gotten smaller recently, my lamb cut was 85g (about 3oz) and tiny, I need bigger portions to feel satisfied (works out expensive to use two portions), so do check the portion sizes when buying. It would be better to have the option to pay a bit more for a 4oz cut.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful tasting meat & a high quality service.…

I have bought 2 orders from Pipers farm, Christmas Turkey joint and more recently a Roast Beef joint. The quality and taste of the meat in both cases was superb and they tasted delicious. Both orders arrived on time and were very well packaged and arrived in top condition. Pipers farm provides a top end service.

16 January 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Dave,

Thank you so much for the kind words and also for the 5 star review!

I am very happy to hear that you've enjoyed your recent orders with us and that the service has matched the high standards we want our customers to hold us to.

We look forward to sharing plenty more delicious products with you.

Best Wishes,
James

Rated 5 out of 5 stars

The order from start to finish was…

The order from start to finish was fantastic, although one item could not be delivered we were told prior to delivery and a swift refund was received, packaging of the product was great, will definitely be ordering again.

15 January 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Jason,

Thank you so much for the kind words and 5 star review!

I'm really pleased to hear that you found everything to be enjoyable, as we do like to think that the whole experience from start to finish should be just as enjoyable as when you finally sit down at the table to enjoy our wonderful products.

Best Wishes,
James

Rated 5 out of 5 stars

Fabulous food with great principles

Fabulous food with great principles. I’ve used them many times, but we especially love the goose at Christmas and the wild game stew/pie packs.

22 December 2025
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Michelle,

Thank you so much for the 5 star review!

We are incredibly happy that you've been enjoying the Goose along with the other products like the Wild Game Pie Mix. We look forward to sharing plenty more delicious meals with you.

Best Wishes,
James

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