Demande de remboursement suite à une erreur. Il a fallu un peu insister sur mes droits, mais les personnes du support restent agréablement polies et courtoises ! Refund request following an error.... See more
Location
Switch location2 rue kellermann, 59100 Roubaix, Haut-de-France, FR
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See what reviewers are saying
I had a server for 2 years at OVH but i slowly stopped using it and I contact them to see if I could just stop now as I don't need it anymore. I was okay to pay the remaining subscription feed I js... See more
Never seen so much time just for one ticket. We use composer to install our website. They block some leggit IPs, so we can't install our website. Still no answer. 2 weeks already. Just to unlock one... See more
Company replied
There was a long delay in the delivery of my server, but after a chat with support I got my server a few hours later instead of weeks later.
Company details
About OVHcloud - France
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
2 rue kellermann, 59100, Roubaix, Haut-de-France, France
4.0
Great
2K reviews
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Reply from OVHcloud - France
Hello Arnaud,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
DNS server change extremely slow. Their support was a joke.
Their registrar service is absolutely awful. Changes that should take a few minutes or hours for full propagation takes days instead. Trying to switch to cloudflare NS took an eternity, the support was useless. 4 days without access to our domain. Absolutely disastrous experience.
21 January 2026
Unprompted review
Reply from OVHcloud - France
Hello there,
I'm truly sorry to hear about the difficulties you've encountered with DNS server changes.
At OVHcloud, we strive to provide efficient and reliable services.
The propagation delay for a change of DNS servers can take between 24 and 48 hours. It does not depend on our services but it is the standard deadline.
To better understand what happened and assist you further, could you please provide more details or the ticket number related to your issue?
Best regards,
Homéfa S.
Very bad hoster for using it for 3…
Very bad hoster for using it for 3 years. Not stable, horrible UI, too much menu with no sense, very long delay to do ANYTHING.
We are moving all our systems into another hoster which is not a danger for our company.
12 January 2026
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for taking the time to share your experience with OVHcloud on Trustpilot.
We are constantly improving our customer interface to offer a better user experience.
Trustpilot reviews help us identify areas for improvement that our customers expect.
This is why I have just sent you a request for information to analyze the difficulties encountered.
In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh or XXXX-XXXX-XX
Best regards,
Virginie D.
[EDIT] 01/15/2026,
Hello,
Thank you for the identification points provided.
No ticket is visible on your customer account.
I note that you have activated the new version of the Control Panel, which is still in BETA.
If you encounter an anomaly, please feel free to create a ticket to provide us with the details of the situation encountered.
Best regards,
Virginie D.
Trying to get back a domain
As to your support, my unique problem is that I was quite obliged to deal with my problem in english, because no french-speaking person available and I was in a hurry.
Besides, it looks like OVH did the best he could : speed, understanding of the problem and my questions, accuracy...
Maybe the rules could be adapted to take into account cases like mine, even with some kind of penalty (not necessarily financial).
Because it would be quite dramatic to loss a domain carefully created.
Thanks
7 January 2026
Unprompted review
Reply from OVHcloud - France
Hello Micro,
Thank you for sharing your experience and for your kind words about our support team. We're glad to hear that despite the language barrier, our team was able to assist you promptly and effectively.
We understand the urgency of your situation and we're committed to finding solutions that work for our customers. Your feedback about needing to communicate in English when French support wasn't available is valuable to us. We're constantly working to improve our support services and your input helps us identify areas for enhancement.
We're relieved to hear that your domain issue was resolved and we appreciate your understanding throughout this process. If you have any further questions or need additional assistance, please don't hesitate to reach out to us.
Thank you again for your feedback and for being a valued customer.
Best regards,
Homéfa S.
Ongoing Issue With Abuse Report Identification
I reported spam originating from OVHcloud servers through their official abuse reporting process on August 27. I did not receive any response.
After waiting more than a month, I left a Trustpilot review on October 7. OVHcloud replied on October 13, requesting the abuse report file number. However, their abuse report form does not provide a report number; it only generates a confirmation code.
I provided the confirmation code on October 14.
After receiving no further follow-up, I left another review on December 26. OVHcloud again requested the abuse report file number. I therefore submitted the abuse form once more, but again did not receive any abuse report file number.
I have already provided my name, email address, and report dates, which should be sufficient to identify my abuse reports within their system.
7 January 2026
Unprompted review
Reply from OVHcloud - France
Hello Yigit,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
As indicated in your previous opinion and after analysis of the information provided to us.
I don't see any files being created in the process.
Please send the information required for the report to the address "abuse@ovh.net":
The complainant's contact email address
Service(IP):
URL(s):
Contact reason:
Logs:
Once our "Abuse" team has received these elements, your request will be analyzed and a response will be provided as soon as possible.
We can also relaunch your request internally so that we can shorten processing times.
Thank you for your understanding and patience.
While we wait for our return, I wish you an excellent day.
Your OVHcloud advisor.
^LaiM
After an initial chExcellent OVHcloud support.at discussion
After an initial chat discussion, they suggested a phone call since the issue was complex.
The team then called me back three times within three hours to follow up and make sure everything was fully resolved.
It’s been a long time since I experienced such efficient and dedicated customer support.
Special thanks to Brandon for his professionalism and outstanding help.
6 January 2026
Unprompted review
Reply from OVHcloud - France
Hello Basile,
We appreciate you sharing your experience with us. We are happy to hear that our team provided efficient support and quickly resolved the complex issue. We are grateful for your positive feedback.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best regards,
Homéfa S.
Good service / Support / good hardware
Good service, good prices, pretty good support :)
6 January 2026
Unprompted review
Reply from OVHcloud - France
Hello Siggy,
We're happy to hear that you had a positive experience with our service and support. We appreciate your feedback and your recognition of our prices.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
OVHcloud Support team
OVH Support Review
OVH support was quite responsive and was able to help me with my situation. I've hardly ever had any problems with OVH and I hope it stays that way. Thanks again to OVH support!
Ticket ID : CS14427697
26 December 2025
Unprompted review
Reply from OVHcloud - France
Hello Martin,
We appreciate your positive comments about our support. I share it with Joanna.
We are delighted to hear that we have lived up to your expectations. Customer satisfaction is our priority.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie D.
Replaced defective drive
Baremetal server with the Standard level of support.
A mirrored drive began to grow the number of Offline uncorrectable sectors on a bare metal server. I "googled OVH request replacement drive" and read their online guide. I ran the appropriate tests to gather the required evidence, raised a support ticket for a disk replacement to prevent data loss and even though it was the Christmas period the ticket was picked up well within the support response time and the drive promptly replaced.
OVH have good online guides and good server prices. I do not expect a hand holding level of support at this price range although reading recent reviews here seems to show they would offer it if asked.
I have been an OVH customer for around 10 years. As long as they continue to offer the servers I need at a decent price, have a good stable network and respond to tickets when raised I don't think that will change.
Wishing the OVH team an early Happy New Year!
Ticket number CS14406761
29 December 2025
Unprompted review
Reply from OVHcloud - France
Hello Brian,
The whole OVHcloud team sincerely thanks you for taking the time to share your experience on Trustpilot.
We’re delighted to know that the replacement process went smoothly and that our support team was able to assist you promptly, even during the holiday period.
Your long-term trust and satisfaction truly motivate us to keep delivering reliable servers, helpful documentation, and responsive technical support.
Please don’t hesitate to contact us any time via ticket, phone, live chat, or our social channels, we’re always here to help.
Wishing you an excellent start to the year, and thank you again for being a loyal OVHcloud customer.
Best regards,
Dieynaba K.
Fast and helpful support
Thanks to OVHcloud support and Laurent C. for helping me remove the commitment on my VPS.
The issue was handled professionally and solved successfully.
Ticket: CS14032281
22 December 2025
Unprompted review
Reply from OVHcloud - France
Hello Dan,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to read your positive feedback regarding the support you received from our advisor Laurent.
Your satisfaction is our priority, and we are pleased that your request has been processed professionally and efficiently.
Your experience reflects our commitment to providing quality support and resolving customer situations quickly and satisfactorily.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I've been having a great experience…
I've been having a great experience with OVH. The servers are fast and always available.
16 December 2025
Unprompted review
Reply from OVHcloud - France
Hello Diogo,
Thank you for sharing your positive experience with OVHcloud on Trustpilot.
We are delighted that our servers have been able to meet your expectations in terms of speed and availability.
We are proud to offer high-quality infrastructure that allow our customers to enjoy a smooth, uninterrupted user experience.
Our maintenance team works tirelessly to ensure the availability and performance of our servers, and we are happy to see this reflected in your experience.
We continue to invest in modernizing and improving our infrastructure to offer even more value to our customers.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Worst customer service ever !
Worst customer service ever !
OVH cut our DNS service on friday evening. There was an open invoice that was due on the 15th, Friday was the 12th. We're still not sure that the open invoice was the reason, but is it was they were at least 3 days too early to cut the service. There were no warnings.
This caused a lot of problems - we're an operational healthcare company with real doctors and real patients as 'customers'.
OVH has been completely unresponsive to our probes for information sice the incident. Not accessible over the phone, no response on the ticket and no response on the chat.
12 December 2025
Unprompted review
Reply from OVHcloud - France
Hello Stefaan,
We are sorry to hear about the issues you have experienced.
However, we note that we have not received the necessary information from you, which prevents us from accurately analyzing the situation and providing you with appropriate assistance.
The entire OVHcloud support team remains available if you would like us to review the situation, through all our channels: by phone, via ticket, through live chat, or on social media.
Best regards,
Dieynaba K.
I recently had an issue regarding a VPS…
I recently had an issue regarding a VPS with an automatic commitment (ticket CS12930602) and I was very pleased with the professionalism and efficiency of the OVHcloud support team.
Both Victor and Michał handled my request for service cancellation and billing adjustment with clarity and transparency. Communication was polite, precise, and solution-oriented. I appreciated that they explained all available options and processed the invoice correction, including initiating the refund.
The entire process was smooth, fair, and customer-friendly — exactly how technical and billing support should be. I have been an OVHcloud customer for many years, and this experience once again confirms the company’s reliability.
Thank you to the team for the assistance and professional approach!
9 December 2025
Unprompted review
Reply from OVHcloud - France
Hello Andrei,
Thank you for taking the time to submit your feedback on Trustpilot.
We are proud of the commitment of our technicians, such as Victor and Michał, who worked to resolve the situation encountered in an efficient and transparent manner.
We are pleased that you appreciated the clarity and accuracy of the communication, as well as the speed of the proposed solution.
We strive to maintain an optimal level of support and are pleased that we have been able to achieve this goal for you. We are committed to continuously improving our services to meet your needs.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Thank you to Deborah.P for taking care…
Thank you to Deborah.P for taking care of my request; I will now be patient.
5 December 2025
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for taking the time to share your experience with our teams on Trustpilot.
We are delighted that Debora has been able to meet your needs and provide you with effective support.
We are proud of our support team, who work hard to deliver an optimal customer experience.
We are aware that patience is sometimes required when it comes to resolving certain technical situations.
We strive to continually improve our processes to reduce processing times.
For any additional requests, our technicians are of course available by phone or ticket, via Live chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Ticket fermé automatiquement
Ticket fermé automatiquement, pas de discussion possible, support client très discutable...
5 December 2025
Unprompted review
Reply from OVHcloud - France
Bonjour Arnaud,
Nous sommes navrés d'apprendre que vous n'avez pas eu la possibilité d'interagir avec notre technicien.
Les tickets peuvent être soumis en "demande d'informations" ou en "résolu". Dans les deux cas, il reste possible de rouvrir un ticket qui n'est pas totalement fermé.
Chez OVHcloud, nous nous engageons à vous accompagner à chaque étape de vos projets.
Pour que nous puissions analyser la situation et voir ce qu'il s'est passé, nous vous avons adressé une demande d'informations.
Vous pouvez y répondre en nous communiquant un identifiant client ou un numéro de ticket.
Cordialement,
Homéfa S.
Matteo is exceptional in such support !
Matteo is exceptional in such support !
Today was 2nd time that Matteo helped clarifying some doubts, without complaining why 2 questions or 3. Last year as well, when I was stuck in something he helped greatly whilst clarifying the documentation error.
There are some people who are meant to solve problems and understand what support is , Matteo is 1 of them ! Almost everyone in the team is willing to help and answer ( there are some exceptions , everywhere).
I can't complain, even if I am from Belgium :D
2 December 2025
Unprompted review
Reply from OVHcloud - France
Hello there,
Thank you for your kind words about Matteo and our support team.
We're thrilled to hear that Matteo has been able to help you clarify your doubts and resolve technical issues, not just once, but twice! His dedication to providing excellent support is truly appreciated.
At OVHcloud, we're committed to delivering top-notch support to all our users, and it's great to see that we've been able to meet your expectations.
Thank you for your trust and we're happy to continue working with you.
Best regards,
Homéfa S.
Thanks Joanna
On the CS12829191's ticket, thank you, Joanna B. for having kindly took my request in consideration.
30 November 2025
Unprompted review
Reply from OVHcloud - France
Hello Sélim,
Thank you so much for your kind words about Joanna B.! We're thrilled to hear that she was able to help you with your request and that you appreciated her kindness and consideration.
I'll make sure to pass on your thanks to Joanna B. and let her know how much you valued her assistance. We're proud to have team members like her who are dedicated to providing excellent customer service and support.
If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're always here to help.
Thank you again for your kind words, and we're glad that we could help.
Best regards,
Homéfa S.
Excellent support and overall quality.
Excellent support and overall quality of services. Furthermore, their prices are very competitive. I wish the user interface was a bit more friendly.
29 November 2025
Unprompted review
Reply from OVHcloud - France
Hello Bill,
Thank you for taking the time to share this very positive feedback and for choosing OVHcloud to host your services.
We do our best to offer you quality services and support to help you about your request.
We take note of your comment regarding the Control Panel. We are working hard to improve it through feedback from our customers.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie D.
Awesome support !
Awesome support that is always there to cover me when I do stupid things like messing around with my DNS records or crashing my website storage or database.
28 November 2025
Unprompted review
Reply from OVHcloud - France
Hello Benoît,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to know that we have been able to help you resolve the situation.
We are aware that managing these elements can sometimes be complex, which is why we are here to support you and provide you with the necessary advice to help you overcome these challenges.
We continue to work hard to improve our services and support, including developing tools and guides to help you manage your resources more effectively.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
They immediately canceled the order I…
They immediately canceled the order I placed by mistake. It was very quick, and I was having a good day.
25 November 2025
Unprompted review
Reply from OVHcloud - France
Hello Ismail,
Thank you for sharing your experience with us. We're glad to hear that we could quickly cancel the order you placed by mistake. It's great that this swift action helped make your day better.
At OVHcloud, we understand how important it is to act promptly in such situations, and we're happy to have met your expectations. If you have any other questions or need assistance in the future, please don't hesitate to reach out to us through our support channels: phone, ticket, live chat, or social media.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Homéfa S.
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