Optimum Reviews 

I have been with this company before it was Optimum, it used to be called Suddenlink; before that it was called Cox Communications; before that it was referred to as Cox Cable. I have suffered through their bullshit for over 40 years with no other options available. The only consistent service provided is a MONTHLY rate increase. When you inquire as to why, the excuse given is a promotion has expired, new taxes, new service fees, rate changes, etc. Bundle & save, the only thing you will save on is postage stamps, but the cost will keep increasing. The company has absolutely nothing for customer loyalty, no frozen rate, no lower rate, nothing but AI service or tech support in a foreign country where Suzy or Mark's accent is so thick you can hardly understand them. Run from these people, run as far and as fast as possible.

Optimum altice does not provide good wifi connection or Internet connection I have had poor service for over one year now boxes change modem changing the streaming devices that I never asked for they charge $14.99 each I'm a disabled senior citizen on a fix income and the service is beyond poor when you contact BBB it's not BBB it's optimum altice pretending to be BBB and still no results this company needs to be dismantle they do not serve the general public with good service at all

The assisted living facility that my mom moved to last year used Optimum for their phone and cable service. Unfortunately, when my mom died this week and I cancelled the account with a credit balance, I was told they will not send a payment back. It “zeros” out when you cancel the account.

I have never dealt with a company that did not return a persons credit balance. DO NOT USE THEM.

After 9 years of watching our Optimum bill go up every single year, we finally tried to cancel. It took a grueling 45 minutes of being passed around to different reps trying to throw "better prices" at us. We were completely done. Optimum makes canceling intentionally difficult and time-consuming

Company refuses to disconnect the service on the date we requested and instead is charging us for a whole billing cycle. Customer service agent was aggressive in trying to make us transfer the service instead of cancelling, lied about competitors cancellation policies, and ultimately still refused to cancel our service on time.

Update: I emailed BrandReviews@optimum but it was a waste of time. The response was generic and unhelpful. My 1-star review is staying.

⭐️ 0/5 — Extremely Disappointed with Optimum Wi-Fi Service

My experience with Optimum Wi-Fi has been absolutely horrible. The service is unreliable, and I am constantly having problems with my Wi-Fi and having to call customer service to troubleshoot my equipment.

Every time I call, I feel like I get the runaround instead of a real solution. I have spent far too much time trying to resolve the same issues, and the problem continues.

I would not recommend Optimum Wi-Fi to anyone. For the price we pay, the service and customer support should be much better. Very disappointing experience

Wish I could leave negative stars. I’ve never not spent at least an hour on the phone with them every time I call. I have to call them at least every other month to ask why my bill has been raised yet again. My bill went up $50 last month and another $40 this month. Always the same bs about a “promotion” running out. That’s how they screw you. Duplicitous business practices at their finest with this company. I’ve been with them for about 20 years but I’m canceling my service with them after this bs. I’m calling them out here, next the BBB and finally with be calling my state representative to report them as well. Horrible customer service. Their only goal is to keep you paying more for less.

You guys cancelled my service for no reason. Didn't even speak to me. I was a customer for years and never missed a payment. Great job trying to get rid of your customers.

Optimum keeps increasing the bill without notifying. Not adjusting the bill after a downgrade is made. Live Help option does not give chat transcript whatsoever. Extremely poor business practice.

This review is for the mobile service. I called Optimum to lock in a high speed internet price and an agressive, unethical, unprofessional sales representative looped me into a phone that I did not order, refused when they tried to deliver it, and spent 4 MONTHS fighting charges for a phone, I did not ask for and NEVER received. Customer service was USELESS!!! They kept charging my credit card and I was forced to call my bank several times to dispute the charge. DO NOT GET OPTIMUM MOBILE!!! Their sales reps are unethical, aggressive and unprofessional. I asked to speak to a supervisor many times and got the run around. THIS HAS BEEN A HORRIBLE EXPERIENCE!!! If I had to rate then, I would give them a zero.

I have been an Optimum customer for approximately fifteen years, and this recent experience has been one of the most frustrating in all that time. I originally called in because my internet speeds were consistently underperforming. During that call, we ran a speed test that confirmed the problem, and the agent then offered me an upgrade to one gig service. After the upgrade was installed, the issue was never actually retested or resolved.

I was then transferred to another representative to discuss pricing, since I was not willing to pay full price for one gig service when the underlying speed issue had not been fixed. Instead of addressing my speed concerns, that representative focused entirely on the pricing conversation and became dismissive and rude when I tried to bring the technical issue back up. When I asked to speak with a supervisor, he ignored the request the first time, and only transferred me after I mentioned involving the attorney general's office.

The supervisor I was then connected with, over chat, was similarly unprofessional in tone. I have screenshots of the chat conversations with the representatives documenting the tone and content of those exchanges, in addition to screenshots of my speed test results. Throughout this entire process, it felt like the company was more interested in upselling me to a higher tier plan than fixing the actual problem I called about.

As of now, I am paying for one gig service but regularly getting only four to five hundred megabits down, and my upload speeds will not exceed five megabytes per second. A technician is scheduled to come out, but if this is not resolved, I will be filing a formal complaint. It is worth noting that Optimum's parent company, Altice, already settled with the West Virginia attorney general for over one hundred nineteen million dollars over this exact pattern of poor service quality in the state. For a location this close to Charleston, West Virginia, service this unreliable is unacceptable.

Unreliable internet, terrible customer service.

Optimum knew that fraudulent charges had been applied to my account after I canceled services and returned the equipment, but it still sent my account into collections.

Optimum added an HBO Max Subscription for free to our account and never notified us of this. The subscription later came off of the free offer and we were charged 4 months at $16.99 and then 7 months at $18.49. A total of $197.39 before any taxes or fees on top. Our account was on autopay so we missed these charges. After canceling I noticed 2 charges come through and it was for the HBO service. Obviously that should have been canceled with the service and was not. The rep I spoke to on 8/14 named Zy was working on the issue and was requesting reimbursement for this unapproved add on and also noted he could see that they never sent an email notifying us that we would be charged. I followed up again today as I had not received a response and they deny responsibility and will not reimburse the unapproved charges.

If I could leave a -1 star I would. Where do I even start. Customer service is absolutely terrible complete lack of urgency to resolve any problems with service. Our service has been going in and out for the past 3 weeks just for them to keep saying “one more day to see if rebooting helps” never helps finally got a technician out today just to be told “your tap outside is the problem so it’ll take 5 days until they come out and fix it” great so what another week now. A whole month no proper working WiFi and I’m expected to pay the bill. We’re only stuck with this shitty ass company because it’s the only one that service the area. Can’t wait to move to get out of this trash WiFi company. It’s like it’s ran by a bunch of drop outs who can’t read. They put more effort into their advertising than the actual service and experience with them itself. Better off using hotspot on your phone.

I found customer service for optimum to be misleading and untruthful. Last week spoke with the retention department from um regarding lowering my bill. They promised to lower my bill and keep the same channels as I currently have. A few days later I lost half my channels. I contacted the retention department and they informed me in order to lower the bill they had to eliminate the channels. I informed customer service that’s not what I was promised. The retention department said there’s nothing that they can do. I would not recommend optimum for any service at all as they are misleading and untruthful.

Worst service and they always lie and don't cancel easily. They say mobile is within internet package which is not. Worst ever experience. Never ever think of going for Optimum.

Worst service. Always going out. Download speed has been 7mbps out of 900. Optimum is the worst provider. Terrible company, I don’t know why companies like this exist

Optimum stole 247.00 out of my bank account..they are the worst company I have ever dealt with and look at there reviews..they have a 1 star rating

Being charged more than double what new customers are for internet. Call to cancel and get told I can get the same deal as new customers... but you need a tech visit for a new router. Schedule the appointment for 2 weeks later. Tech lies and said no one was home - I was outside and have cameras on every inch of the house, no one even drove past.
Spoke with CS 4 times being told I was the next appointment, the tech was sent a message to give me an ETA, that I was the next appointment, that I was 2 appointments away, that the tech would be there...
Tech never showed.