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NRL RecruitmentReviews 

1,567
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and supportive, often going above and beyond expectations to ensure a smooth process. The service is frequently highlighted as efficient and dedicated, with many appreciating the proactive communication and quick resolution of any issues. People found the entire user experience, from initial contact to onboarding, to be seamless and stress-free. However, some customers also noted occasional delays with client start dates and issues with administrative processes, such as TrustID not working or payroll registration taking longer than expected.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's supportive, approachable,... See more

User experience

Clients share positive opinions on user experience, with many describing it as amazing, brilliant, and... See more

Response time

Reviewers consistently mention positive feedback about response times, highlighting the efficiency and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked through NRL around 18 months and couldnt fault anything. The very few staff I spoke to were helpful, thorough and rectified any minor issues I had within days. These were trivial issues becau... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience with NRL from start to finish, Alex has been professional but also a really down to earth guy who is understanding, flexible and supportive. I had a great role during my... See more

Company replied

Rated 5 out of 5 stars

Working with NRL has been good so far because the work environment health and safety has been their topbpriority which is the most important in the industry. The welfare facility is one of the bests i... See more

Company replied

Rated 5 out of 5 stars

From day 1, NRL have been exceptional in their approach to recruitment. They have supported me on a daily basis, back into the work place. This has been a refreshing experience with many recruiters fa... See more

Company replied


Company details

  1. Recruiter
  2. Employment Agency
  3. Employment Center
  4. Employment Search Service
  5. Recruitment Service

About NRL Recruitment

Written by the company

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NRL Recruitment is a leading UK recruitment agency and workforce solutions provider, specialising in engineering, technical and infrastructure recruitment across a range of critical sectors. We connect businesses with the skilled talent they need to deliver complex projects, while supporting candidates to find rewarding roles that progress their careers.

With over 40 years of experience, NRL provides expert recruitment services including permanent recruitment, temporary recruitment, contractor management, compliance management and payroll solutions. Our teams work closely with clients to understand their workforce challenges, offering flexible, tailored recruitment solutions that ensure access to the right skills, at the right time.

We recruit across key sectors such as energy, renewables, nuclear, oil and gas, infrastructure, rail, pharmaceuticals and data centres, supporting leading engineering companies both in the UK and internationally. Alongside this, our international recruitment expertise enables global talent sourcing, helping organisations overcome skills shortages and deliver projects worldwide.

As part of the NRL Group, we combine recruitment expertise with wider workforce solutions, consultancy and project support, delivering collaborative, compliant and innovative services built around industry best practice.

At the heart of everything we do is our people. With deep sector knowledge, local market insight and a commitment to quality, we help clients succeed and candidates thrive - earning recognition as APSCo UK’s Recruitment Company of the Year (£50-250m).

Supporting the construction and engineering industry

Written by the company

We're a company supporter of the Lighthouse construction industry charity, who provide a range of emotional, physical and wellbeing support to workers and their families free of charge. If you're struggling, you are not alone and you can speak to the Lighthouse team in complete confidence.

Contact info

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4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,567)

333 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time work with the NRL right now…

First time work with the NRL right now NRL is really doing well and very quick reply.also simple with very procedure.keep doing well.

1 July 2026
NRL Recruitment logo

Reply from NRL Recruitment

We're pleased to hear our experience has been straightforward Divyeshkumar, thanks for posting a review about our team.

Rated 5 out of 5 stars

I negotiated a return with LJJ…

I negotiated a return with LJJ directly,
As NRL put me forward originally they had all my details from last year.
It was good re connecting with the office

16 June 2026
NRL Recruitment logo

Reply from NRL Recruitment

We're pleased the team were able to support you again Steve, best of luck working back with LJJ.

Rated 5 out of 5 stars

Quick and accommodating

Quick, direct, and very accommodating.

16 June 2026
NRL Recruitment logo

Reply from NRL Recruitment

Thank you, Vlad. We’re pleased the team met your expectations and appreciate your support.

Rated 5 out of 5 stars

Despite i have not been mobilized to…

Despite i have not been mobilized to site yet but my experience so far was amazing, your team had been so supportive so far and I look forward to this nice journey and beyond

6 May 2026
NRL Recruitment logo

Reply from NRL Recruitment

Thank you, Ahmed, for sharing your great feedback. We’re delighted to hear your experience with our team has been so positive so far. We appreciate your confidence and look forward to supporting you throughout your engagement with us.

Rated 5 out of 5 stars

Exceptional service

Was my first time doing any work with a recruitment agency and from the start Anna made the whole experience extremely straight forward for me and provided me with all of the information I’d need for the role and supported me from the first phone call. Would definitely recommend

17 June 2026
Unprompted review
NRL Recruitment logo

Reply from NRL Recruitment

Thanks for letting us know how supportive Anna was. We're pleased to read she made your first experience with a recruitment agency so straightforward Sam.

Rated 5 out of 5 stars

Outstanding service - I got the job!

Huge thanks to Kate Backshall and Thunga Banda at NRL Recruitment. From day one, they were supportive, approachable, and quick to respond to every question. Kate's guidance on updating my CV made a real difference and helped me present myself in the best possible way. I’m delighted to say I got the job in the end. Brilliant team and a genuinely positive experience.

16 June 2026
NRL Recruitment logo

Reply from NRL Recruitment

Congratulations on getting the job Keith, and thanks for letting us know how supportive Kate and Thunga have been throughout the process. We really appreciate your review.

Rated 5 out of 5 stars

Very proactieve support

Very proactieve support
Hazem Ayoub is very professional and is taking care of all details

31 January 2026
Unprompted review
NRL Recruitment logo

Reply from NRL Recruitment

We're pleased to hear Hazem has been so helpful and supportive to you Eri.

Rated 5 out of 5 stars

Working with NRL has been good so far…

Working with NRL has been good so far because the work environment health and safety has been their topbpriority which is the most important in the industry. The welfare facility is one of the bests in the industry. And wage/rate is always fair.

16 June 2026
NRL Recruitment logo

Reply from NRL Recruitment

We're really pleased to hear you've felt so well cared for Eric, thanks for taking the time to leave a review.

Rated 5 out of 5 stars

The NRL Consultant Naif was fantastic

The NRL Consultant Naif was fantastic. He cared in keeping me informed during all the process with no limits on number of times to keep me posted and updated.

Even when the process was finalize and position filled and I started working on the new job he still cares on how am I doing in the new Company and in the new country and also providing me with asisstance for personnel issues.

A true partner.

Thank you NRL and specially Naif.

16 June 2026
NRL Recruitment logo

Reply from NRL Recruitment

Thank you, André, for such a fantastic review. We’re delighted to hear how well Naif supported you throughout the process and continued to check in once you’d started your new role. Your feedback means a lot.

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