Total scam the giftcard doesn't download! I've wasted so many hours answering surveys and gained enough coins to convert to a £15 giftcard...but unfortunately when it came to downloading it the site j... See more
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I created an account , made history and earned coins but all of sudden , they blocked my account. When I asked from them why then they replied "you did not meet the quality" , it was surprising an... See more
Enjoyed doing the surveys, managing to get 10€ gift card to use in their store. However, I did a paid survey, which was a week long, so it took up quite a bit of my time, and then never got paid for i... See more
Company replied
I really like them, the customer services replies super quick which is perfect. You can actually earn real money with it because you can transfer the coins into giftcards. I highy recommend it becaus... See more
Company replied
Company details
Written by the company
At Norstatpanel your answers to our surveys form the data that market researchers can work with. Membership with Norstatpanel is completely free and non-binding and may be cancelled at any time. As a member you are regularly invited to take part in questionnaires and studies. Membership with Norstatpanel is by invitation only or as part of a special promotion. For reasons of research methodology, we cannot offer membership directly to those interested in participating in Norstatpanel.
Contact info
2.5
Poor
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 month
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Norstat Review
I've been using Norstatpanel for two years now, and I've had barely any problems. Obviously, the daily surveys don't pay much (around 10 cents per minute), but sometimes you get invited to larger projects where you can earn much more. You can't exchange your coins for money, only for coupons, but that has worked great for me.
6 July 2026
Unprompted review
Did not pay
I created an account , made history and earned coins but all of sudden , they blocked my account. When I asked from them why then they replied "you did not meet the quality" , it was surprising answer as if I was not meeting the quality so how they blocked me after years , not in the beginning , afterwards , they stoppled replying.
So for me , they have some hidden intentions behind , can not say exatly but might be stealing individual information , sending malware etc or something else.
They should be honest with thier users. If they will keep doing this, dont think so , people will spent their time and at the end, they will have nothing by having thier account blocked without any valid reason.
26 June 2026
Unprompted review
Total scam! Don't waste your time
Total scam the giftcard doesn't download! I've wasted so many hours answering surveys and gained enough coins to convert to a £15 giftcard...but unfortunately when it came to downloading it the site just freezes! I contacted surport and they asked for a screenshot which I sent to them and now I'm just being ignored.
17 June 2026
Unprompted review
perfect
I really like them, the customer services replies super quick which is perfect. You can actually earn real money with it because you can transfer the coins into giftcards.
I highy recommend it because its worth it
10 May 2026
Unprompted review
Reply from Norstatpanel
Hi Yaeon - Thank you so much for your wonderful review!
It's great to hear that you've had such a positive experience with Norstatpanel and that our customer support has been able to help you quickly when needed.
We're also delighted to hear that you enjoy taking part in our surveys and appreciate your recommendation.
Thank you for being a valued member of our panel! 😄
Kind regards,
The Norstatpanel Team
Account frozen
Signed up via an Instagram ad, seemed like an interesting concept and was eager to get started, created an account and went to bed, woke up to my account being frozen and when I contacted support they simply said frozen due to irregularities in data, no further explanation or clarity. Don't waste your time with this service.
10 June 2026
Unprompted review
They don't pay out on paid research
Enjoyed doing the surveys, managing to get 10€ gift card to use in their store. However, I did a paid survey, which was a week long, so it took up quite a bit of my time, and then never got paid for it after sending them numerous emails. Their last response was that there was a delay in payments, which was 8 weeks after I'd finished the research.
4 April 2026
Unprompted review
Reply from Norstatpanel
Hi Robyn,
Thank you for taking the time to share your experience.
We're pleased to hear that you've generally enjoyed participating in our surveys, but we're sorry to learn about your experience with the paid research study.
We completely understand why this would be frustrating, especially when the study required a significant time commitment and you have been waiting for a resolution for several weeks.
If you have not already done so, we would encourage you to contact our French support team at support-fr@norstatpanel.com so they can review your case in more detail and look into the status of your payment.
Thank you again for sharing your feedback with us 😊
Kind regards,
Sandra - Norstatpanel
Scam
Scam. Account frozen without any reason. When you try to *remember your password* nothing happens, so account was just deleted. Do not use!
6 June 2026
Unprompted review
Reply from Norstatpanel
Hi Alex - Thank you for taking the time to leave your review!
We're sorry to hear about your experience. We understand how frustrating it is to lose access to your account, especially when it happens unexpectedly.
We always appreciate constructive feedback from our members and will make sure your comments are shared internally.
If you have not already done so, we would encourage you to contact our support team at support-lv@norstatpanel.com so they can review your case in more detail and clarify what has happened with your account.
Kind regards,
Sandra - Norstatpanel
They froze my account with no warning…
They froze my account with no warning over apparently a survey discrepancy which i have no idea about when i emailed to appeal this all i got was the info about the discrepancy and nothing else about what was going to happen with my account which is really annoying as i have coins in there that i was just about to transfer to my back. Makes me think this app is a SCAM. DO. NOT. USE. they just want to use you without giving anything at all
30 May 2026
Unprompted review
Reply from Norstatpanel
Hello Sorcha,
We're sorry to hear about your experience and understand how frustrating it must be to have your account frozen unexpectedly, especially when you had coins on your account that you were planning to redeem.
If you have not already done so, we would encourage you to contact our support team again and include information about the coins that were still on your account, so they can review your case and provide further clarification.
Kind regards,
Norstatpanel Team
Account frozen
I was a loyal user and now suddenly i received message that my account is frozen and no help from customer services.Its been really annoying as i have around£45 coins in my acvount to redeem.Now i want to know what irregularities are shown in my account??Kindly activate my account so i can redeem my coins which i earned with struggle and effort...please be nice with your customers
17 May 2026
Unprompted review
Reply from Norstatpanel
Hi Faiza,
Thank you for taking the time to leave your review.
We understand how concerning it must have been to suddenly find your account frozen, especially when you had already accumulated coins that you were planning to redeem.
We're pleased that your account has since been reinstated and that you've been able to continue participating in surveys and redeem your coins. We apologise for the inconvenience and frustration this situation caused.
Thank you for your patience, and we wish you all the best with your future surveys.
Kind regards,
The Norstatpanel Team
Complete waste of time
Complete waste of time. Nicotine products got sent out for a two week survey. I filled out the diary entrances everyday for the first week then the survey wouldn’t load. I contacted the company numerous times explaining that I couldn’t complete the second week of the survey and got no response.
It was supposed to be a payed trial for 2 weeks to recieve £60. I invested time trying their products and reviewing them for a week for nothing.
4 May 2026
Unprompted review
Reply from Norstatpanel
Hi Hannah - Thank you for taking the time to share your experience with us!
We are truly sorry to hear how frustrating this situation has been, especially after the time and effort you put into the study.
We understand how disappointing it must have been when the survey stopped loading during the second week and you were unable to get the help you needed despite reaching out multiple times.
We have looked into your case internally, but unfortunately we have not yet been able to locate your previous contact with support or identify the study from the information available. We are continuing to investigate this further.
In the meantime, we kindly ask you to contact our support team again and include as many details about the study as possible, so we can look into this properly and help you further. Please contact support-uk@norstatpanel.com.
We apologize for the inconvenience and hope to find a solution asap.
Kind regards
Norstatpanel
Avoid
Avoid. This company does not pay you for work undertaken nor does it respond to any escalations.
6 May 2026
Unprompted review
They don't pay for diary/live studies😒
After i completed a diary study of 20 pounds, they didn't pay me. It's been over 2months now. I also completed an 80 Euro live study, still no payment. They take forever to reply to their emails and when they do, they will just keep you hanging. Tried to login into my account just now and it's saying "Account Frozen".What a waste of time and energy. Please send my dairy vouchers to my email, you've held that money long over due.
20 April 2026
Unprompted review
Reply from Norstatpanel
Hello May - Thank you for taking the time to share your experience!
We’re really sorry to hear how frustrating this situation has been for you, especially when it comes to delayed payments and not being able to access your account.
We’ve taken your review further internally, and our support team will do their very best to look into your case and help you as quickly as possible.
We truly apologise for the inconvenience caused and appreciate your patience.
Kind regards,
Sandra - Norstatpanel
This company is stuping to a new level…
This company is stuping to a new level when allegedly reaching out to me after my last poor review and offering to help only to be unreachable and not responding to my emails and still having not sent the vouchers they promised after my doing nearly 2 years of surveys for them........a complete scam and waste of time.
15 March 2026
Unprompted review
Reply from Norstatpanel
Hi Jonathan - Thank you for your review and for making us aware of your situation!
We’re very sorry to read about your experience and we understand how frustrating it must feel, especially after the time you’ve spent as a panelist.
We have taken your case further internally, and a member of our team is now looking into this personally to get the situation resolved for you.
We sincerely apologise for the inconvenience and the lack of communication you’ve experienced.
Kind regards,
Sandra - Norstatpanel
Muddled and chaotic back office. Avoid this Company
Everything works fine until you try to redeem your points voucher. They send you through a minefield of different hoops just to get to the right landing page. Then they check your email as a security check, and after this you need a security check to check your security check. When you get past that nonsense, you have to go through some more hoops and security checks. Finally, you get to click on a link that lets you view the voucher, (mine was for Sainsburys), and this sends you to yet another link. When I landed on this page, a message appeared that confirmed that no such voucher existed on their database. There is a link for customer service which requires...of course... a security check. In the end I cancelled the account, as I think I will die before I am paid out this pittance.
16 April 2026
Unprompted review
Reply from Norstatpanel
Hi Geoff - Thank you for taking the time to share your experience
We’re really sorry to hear how frustrating this process has been for you. That’s definitely not the experience we want our panelists to have, especially when it comes to redeeming rewards you’ve earned.
We understand how confusing and disappointing it must feel to go through several steps only to end up with an error message regarding your voucher. That shouldn’t happen, and we completely understand why you chose to step away.
Your feedback is very valuable to us, and we will make sure it is shared with the relevant team so we can improve both the redemption process and the overall user experience.
We truly appreciate the time you’ve spent with us and are sorry we didn’t meet your expectations in this case.
Kind regards
Sandra - Norstatpanel
I don't understand anything
I don't understand anything. I've been trying to redeem 100 Norstat Coins for 10 days and it's impossible. When I make the purchase, I always get two messages: the first time it says it's awaiting review and to wait 48 hours, and the second time it says it's pending review. I can't get out of this loop. I've contacted them through the website help and the support email, and in 10 days they haven't given me any response. I don't understand. These are the messages:
Your transaction is temporarily on hold for a standard quality review. We regularly review survey responses to ensure fairness and accuracy. This process usually takes up to 48 hours, after which you can redeem your coins as usual. Thank you for your patience!
Your purchase is pending approval. You will receive an email once it has been approved.
15 April 2026
Unprompted review
Reply from Norstatpanel
Hi Sergio,
Thank you for your review, and we’re really sorry for the frustrating experience you’ve had. We completely understand how confusing it must have been to be stuck in that loop while trying to redeem your coins.
We have now looked into your case and can confirm that your account status has been updated and your request has been handled. You should no longer experience this issue.
We sincerely apologise for the delay and the lack of response – that’s not the experience we want to provide.
Thank you for your patience!
Kind regards,
Norstatpanel Team
Account deactivated without notification or justification.
After many years and VIP level my account was deactivated without notice. No replies to emails asking for reason. I am also owed £25 from them for completing the Bavora drinks diary for which they would have been paid.
7 April 2026
Unprompted review
Reply from Norstatpanel
Hi Darren - Thank you for your review!
We’re very sorry for the experience you’ve had. We completely understand how frustrating and concerning this must have been, especially after being a long-term member and having an outstanding incentive.
We have now reviewed your case internally and can confirm that your account has been reactivated. Upon further review, it appears that the deactivation should not have happened, and we sincerely apologise for this.
We’re also following up on your outstanding incentive to ensure this is handled correctly.
We truly regret the inconvenience and appreciate your patience.
Kind regards,
Sandra - Norstatpanel
Appalling company Avoid
Appalling company. Freeze your account regularly, do not advise, then up to you to unfreeze. Closed my account without informing me after many years satisfactory input. Why? My brain works too quickly, I fill in surveys faster than others. They have stolen my earnings. Avoid this company at all costs ....Robbers.
8 April 2026
Unprompted review
Reply from Norstatpanel
Hello Kim - Thank you for sharing your experience!
We’re sorry to hear about your situation and understand how frustrating it must feel, especially after having been a member for many years.
Account reviews and restrictions are based on standard quality control procedures to ensure the reliability of the data collected. However, we understand that this can feel unclear or unfair if not properly communicated.
If you would like us to take another look at your case, you are very welcome to contact our support team at support-uk@norstatpanel.com.
We appreciate the time you have spent as part of our panel.
Kind regards,
Sandra - Norstatpanel
As this seems to be the only way to get…
As this seems to be the only way to get any communication back from Norstat- over 2 weeks ago I completed a week long drink diary for the company Bevora who were paying £25 for this. I was told I would receive the incentive a couple of days after completion. I have not received this and Norstat have not responded to any further messages from me requesting this. I have had to contact Bevora and explain that Norstat are not paying me the incentive and ignoring my requests. Norstat as I'm sure you'll read this, kindly pay me for what I have done as I'm sure your client has already paid you, or I will have to go back to the MRS and complain yet again. It's a little embarrassing for you that I have to go to your client like this because you are seemingly incapable of upholding your end of the deal and compensating your panelists promptly, and I have made sure to let them know you have form for this and they should consider carefully who they use to conduct their research in future.
8 April 2026
Unprompted review
Reply from Norstatpanel
Hello,
Thank you for sharing your experience. We’re very sorry to hear about the delay in receiving your incentive and the lack of response – we completely understand how frustrating this must be, especially after completing a longer study.
We have looked into your case, but unfortunately we have not been able to identify your account based on the information available here.
To properly investigate this and resolve it for you, we need a few additional details. We kindly ask you to contact our support team at support-uk@norstatpanel.com and include your information, so we can locate your account and follow up on your payment as soon as possible.
We sincerely apologise for the inconvenience and appreciate your patience.
Kind regards,
Norstatpanel Team
totally Scam!
totally Scam!! I had collected €30 in my account on Norstatpanel. As soon as I tried to redeem the first part of it through gift cards, my account was immediately frozen. Since then, I have not been able to access my account or withdraw anything.
I have contacted the support team several times, but I have not received any response for more than a month. If this is not a scam, then what is it?
15 March 2026
Unprompted review
Reply from Norstatpanel
Hello Ahmed - Thank you for sharing your experience.
We’re very sorry to hear about the situation you’ve described – we understand how frustrating this must feel, especially when you’ve spent time participating in surveys and were expecting to redeem your rewards.
This is certainly not the experience we aim to provide. We would very much like to take a closer look at your case and understand what has happened. We have therefore passed your case on internally so it can be reviewed as soon as possible.
Thank you for your patience, and we hope to resolve this for you shortly.
Kind regards,
Norstatpanel Team
Froze and deactivated my account bunch…
Froze and deactivated my account bunch of scammers wouldn't recommend them! They stole all my hard earned coins from my account and I couldn't redeem them in time unfortunately
Using a different email to write this review so they dont spam my email or try to bully me to take this down. AVOID
21 February 2026
Unprompted review
Reply from Norstatpanel
Hi Dark - Thank you for sharing your feedback.
We’re very sorry to hear about your experience. Having an account frozen or deactivated can understandably be frustrating, especially if you had coins you were planning to redeem.
Account reviews are carried out according to our quality and security procedures, but we certainly do not contact members to pressure them into removing reviews. That is not how we operate.
If you would like us to look into your case in more detail, please contact our support team at support-uk@norstatpanel.com
with your account information so we can review what happened.
Kind regards,
The Norstatpanel Team
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