All staff encountered @ Norwich were most friendly, helpful & professional. The only disappointment was that the car at collection was not prepared properly. Stains on seats & grubby arm rests, glue... See more
Company replied
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Everyone, from our first contact with Zac, who helped us find the right car, to the very helpful young lady that finalised our purchase, we found Motorpoint’ staff very friendly and helpful. We woul... See more
Company replied
So helpful in store served by Savanah who answered all my questions. Would definitely purchase from Motorpoint again
The cars are always in very good condition and offer value for money. The staff go out of their way to find the right car for their customers, and are patient and hardworking. The last star was lost... See more
Company replied
Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
3 Turnpike Close, NR6 5BD, Norwich, Norfolk, United Kingdom
- 01603 650177
Over 1000 new cars every week
4.6
Excellent
249 reviews
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So helpful in store served by Savanah…
So helpful in store served by Savanah who answered all my questions. Would definitely purchase from Motorpoint again
16 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We found the whole experience…
We found the whole experience comfortable no hard sell friendly staff and great coffee!! Thank you Savannah!
10 September 2026
Reply from Motorpoint - Norwich
We're so pleased to hear that you found the whole experience comfortable with friendly staff and great coffee. Thank you for your kind words!
Thank you
Motorpoint
Brilliant service from start to finish
Brilliant service from start to finish, fantastic
31 August 2026
For a great experience go to Motorpoint
Everyone, from our first contact with Zac, who helped us find the right car, to the very helpful young lady that finalised our purchase, we found Motorpoint’ staff very friendly and helpful. We would definitely buy any future vehicles from them.
3 September 2026
Reply from Motorpoint - Norwich
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team was friendly and helpful from your first contact to finalizing your purchase. We appreciate your kind words and look forward to assisting you with future vehicle purchases.
Thank you
Motorpoint
All staff encountered @ Norwich were…
All staff encountered @ Norwich were most friendly, helpful & professional. The only disappointment was that the car at collection was not prepared properly.
Stains on seats & grubby arm rests, glue dirt residue from boot sticker etc, had to be addressed by smart techs at POS.
28 August 2026
Reply from Motorpoint - Norwich
Thank you for your feedback. I am truly sorry to hear that the car was not prepared to our usual high standards at collection. I understand your disappointment and appreciate you bringing this to our attention.
Thank you
Motorpoint
The cars are always in very good…
The cars are always in very good condition and offer value for money. The staff go out of their way to find the right car for their customers, and are patient and hardworking.
The last star was lost because there was quite a bit of difficulty actually buying the car- it took ages!
31 August 2026
Reply from Motorpoint - Norwich
We're delighted to hear you found our cars to be in excellent condition and good value, and that our staff were patient and hardworking in helping you find the right vehicle. We sincerely apologize for the difficulties and delays you experienced during the purchasing process. Your feedback is very important to us.
Thank you
Motorpoint
Friendly and helpful staff
Friendly and helpful staff, finding the car suitable for us at the right pice and excellent after sales service.
31 August 2026
Reply from Motorpoint - Norwich
We're so pleased to hear that our friendly and helpful staff found you a suitable car at the right price, and that you're happy with our excellent after-sales service. Thank you for your kind words!
Thank you
Motorpoint
Very helpful staff throughout the purchase.
Very helpful staff, explained what I was looking for and they found a car like for like and within my price range. More than pleased with the staff and would recommend Motorpoint to anyone looking for a quality used car.
16 August 2026
Reply from Motorpoint - Norwich
We're so pleased to hear our staff were very helpful and found the perfect car for you within your budget. It's wonderful that you're more than satisfied and would recommend us!
Thank you
Motorpoint
The paperwork and dealing with all the…
The paperwork and dealing with all the staff was a great experience zac your salesman was helpful polite and professional. Your other staff were good also I have recommended to friends and family
8 August 2026
Reply from Motorpoint - Norwich
We're so pleased to hear you had such a great experience with us! It's wonderful that our salesperson was helpful, polite, and professional, and that our other staff were good too. We truly appreciate you recommending us to friends and family.
Thank you
Motorpoint
Great customer service
Great customer service before and after purchase. No pressure to purchase and helpful in sourcing the car I was looking for from another branch. I was looked after by a great team of women, who are a credit and an asset to Motorpoint Norwich. After sales manager was extremely helpful.
13 August 2026
Reply from Motorpoint - Norwich
We're so pleased to hear about your excellent experience and that our team provided great customer service before and after your purchase. It's wonderful that you felt no pressure and that we could help source the car you were looking for. We're delighted to know our team was a credit to us.
Thank you
Motorpoint
Very nice and professional service at…
Very nice and professional service at motorpoint Norwich
6 August 2026
Reply from Motorpoint - Norwich
Thank you for taking the time to leave your feedback. We are delighted to hear that you received very nice and professional service.
Thank you
Motorpoint
Reply from Motorpoint - Norwich
We're so pleased to hear that you found our team friendly and very helpful. We truly appreciate your positive feedback!
Thank you
Motorpoint
The staff are helpful ,but were very…
The staff are helpful ,but were very busy so kepted leaving and i seamed to be waiting alot ,didnt go through anything on car with me and didnt go through paperwork wirh me
29 July 2026
Reply from Motorpoint - Norwich
We appreciate your feedback and apologize for the wait times and lack of detailed communication. We are reviewing our procedures to ensure a more thorough experience for all.
Thank you
Motorpoint
Amazing service
Zac & Gabe were extremely helpful and provided great customer service . They made it a smooth and easy process start to finish. I was able to drive away same day. Can’t fault a single thing, having experienced service at other branches this was by far the best.
28 July 2026
Reply from Motorpoint - Norwich
We're so pleased to hear that our team provided such helpful and great customer service, making the process smooth and easy from start to finish. It's wonderful that you were able to drive away the same day, and we appreciate you highlighting this as your best experience with us.
Thank you
Motorpoint
It was very easy and Oliver was so good…
It was very easy and Oliver was so good and supportive would recommend him if you want to buy a car, gave an excellent deal on my trade in extremely happy with the purchase
27 July 2026
Reply from Motorpoint - Norwich
We're so pleased to hear that your experience was easy and that our team member was supportive. We're delighted you received an excellent deal on your trade-in and are extremely happy with your purchase!
Thank you
Motorpoint
Problem free transaction
Problem free transaction, staff were very professional and not aggressive or pushy , they were accurate in their knowledge and timings , recommended.
1 August 2026
Reply from Motorpoint - Norwich
We're so pleased to hear you had such a positive and problem-free experience with us! It's wonderful that our staff were professional, knowledgeable, and not pushy, and that our timings were accurate.
Thank you
Motorpoint
Very good customer support
Very good customer support, car was delivered on time and no issues whatsoever. Staff very friendly, service was excellent and price was great.
19 July 2026
Reply from Motorpoint - Norwich
We're so pleased to hear you had such a positive experience with us! It's wonderful that our customer support and staff were friendly, and that your car was delivered on time with excellent service.
Thank you
Motorpoint
Excellent service all relevant details…
Excellent service all relevant details fully explained
Would definitely recommend
17 July 2026
Reply from Motorpoint - Norwich
We're so pleased to hear you received excellent service and that all the relevant details were fully explained. Thank you for your recommendation!
Thank you
Motorpoint
Professional, friendly team
We arrived at motorpoint, they were friendly and so helpful but also gave us our time to look around the cars. Savannah was really helpful and very professional with our purchase of our car..Other team members also were happy to help with anything too. Will not hesitate to come back.
10 July 2026
Reply from Motorpoint - Norwich
We're so pleased to hear about your positive experience! It's wonderful that our team was friendly and helpful, giving you time to look around. We're especially glad Savannah was professional and assisted with your car purchase. We appreciate your kind feedback and look forward to welcoming you back!
Thank you
Motorpoint
Very good service pick a car
Very good service pick a car , if you find a better one before pickup date they will oblige you if they can so yes 10/10
Staff very good
13 July 2026
Reply from Motorpoint - Norwich
We're so pleased to hear you received very good service and that our staff were able to assist you with your car choice. Thank you for your kind words!
Thank you
Motorpoint
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