Mama Kana CBD

Reply from Mama Kana CBD

3 days ago

Hello Carol,

Thank you very much for sharing your experience!

We're delighted to know that you were pleased with the quality of our products. Quality is at the heart of everything we do, so your feedback means a lot to us.

We also appreciate your comment about the delivery time. We understand that waiting isn't always easy, and we're continuously working to improve our shipping process while maintaining the care we put into every order.

With all the kindness of the MamaFamily, thank you for your trust, and we hope to welcome you back again very soon.

Reply from Mama Kana CBD

4 days ago

Hello Sarah,

We completely understand how frustrating this situation has been, and we're truly sorry that your parcel was lost during transit.

Today, GLS officially confirmed to us that the parcel has indeed been not retraced. While we fully understand your disappointment, we do feel it's a little unfair for our company to receive such a rating for an issue that was caused by the carrier.

From the moment you contacted us, our customer support team has been actively following your case, submitting several claims and regularly chasing GLS for updates. We've done everything we could to keep your request moving forward and to obtain a definitive answer as quickly as possible.

Please rest assured that we will not leave you without a solution. We remain committed to resolving this situation for you, and we hope you'll allow us the opportunity to turn this unfortunate delivery issue into a positive customer service experience.

With all the kindness of the MamaFamily, we're here for you until this matter is fully resolved.

Reply from Mama Kana CBD

5 days ago

Hello,

Thank you for taking the time to share your first impressions with us.

We're delighted to hear that you're enjoying the products so far. We hope they continue to meet your expectations as you discover them, and that your experience with Mama Kana only gets better over time.

Thank you for placing your trust in us. We look forward to accompanying you on your next orders.

With all the kindness of the MamaFamily, we hope to welcome you back again very soon.

Reply from Mama Kana CBD

5 days ago

Hello,

Thank you for taking the time to share your feedback.

We completely understand your disappointment regarding the additional taxes. We know it's an important part of the ordering process, and we're sorry if the information wasn't visible enough during your purchase.

We're continuously working to make this information clearer and more prominent on our website so that our customers have the best possible experience and no unpleasant surprises.

Thank you again for your valuable feedback. It helps us improve every day.

With all the kindness of the MamaFamily, we hope to have the pleasure of serving you again soon.

Reply from Mama Kana CBD

6 days ago

Catherine, your review truly made our day.

We're so pleased to know that your order reached you in just three days and that the whole experience was worth it. We work hard to combine quality products with reliable delivery, so it's always rewarding to hear when everything comes together perfectly.

Thank you for choosing Mama Kana and for taking the time to share your experience. It means a great deal to everyone on our team.

With all the kindness of the MamaFamily, we look forward to preparing your next order and welcoming you back very soon.

Reply from Mama Kana CBD

6 days ago

Thank you so much for your thoughtful review Joaquin!

It really means a lot to us that you highlighted both the quality of our products and the speed of the delivery. We know that the best part is opening the parcel and discovering products that look, smell and taste exactly as you hoped, so it's wonderful to know we met your expectations.

Your message to the whole Mama Kana family genuinely made us smile. Creating great products is important to us, but building a community where customers feel valued is just as meaningful.

With all the kindness of the MamaFamily, thank you for being part of our adventure. We can't wait to prepare your next order.

Reply from Mama Kana CBD

6 days ago

Thank you so much for your amazing review!

"Best in the world!" is the kind of compliment that puts a huge smile on our faces. Knowing that we've earned your trust and enthusiasm is incredibly rewarding for our entire team, and it motivates us to keep delivering the quality and service you deserve.

Thank you for being part of our journey and for taking the time to share your experience.

With all the kindness of the MamaFamily, we look forward to welcoming you back again very soon.

Reply from Mama Kana CBD

6 days ago

Thank you so much for your incredible review, Nicholas.

Reading your message truly means a lot to our entire team. Knowing that you've placed several orders with us and that you feel our products keep getting better is one of the greatest compliments we could receive. We work hard to maintain a consistently high standard, so it's wonderful to hear that you've noticed it.

We're also grateful for your balanced feedback about shipping to the UK. We completely understand that waiting can be frustrating, especially with customs procedures, and we really appreciate your patience and understanding. It means a great deal that you feel the quality of our flowers, hash, and Piatella makes the wait worthwhile.

And we loved your comment about our game... we're delighted to see you've discovered all the little surprises we've created for our community!

With all the kindness of the MamaFamily, thank you for your trust and loyalty. We can't wait to prepare your next order and continue surprising you.

Reply from Mama Kana CBD

Jun 26, 2026

Thank you so much for your wonderful review Maurice.

We're delighted to hear that everything turned out well in the end. We completely understand your initial concern, especially when ordering from abroad, and we really appreciate you taking the time to update your experience once you found that the courier had safely left your parcel.

Your trust means a great deal to us, and we're thrilled to know you're already looking forward to placing another order. We'll be here to make your next experience just as smooth.

With all the kindness of the MamaFamily, we hope to have the pleasure of serving you again very soon.

Reply from Mama Kana CBD

Jun 25, 2026

Hello Gary,

Thank you so much for your wonderful review and your kind words.

We're truly delighted to hear that you appreciated our communication and the support provided by our team. Being described as friendly, professional, and easy to communicate with means a great deal to us, as we always strive to offer the best possible experience to our customers.

Your 5-star recommendation is a wonderful reward for the whole MamaFamily, and we're sincerely grateful for your trust and support.

Thank you again for taking the time to share your experience. We wish you all the best and look forward to serving you again soon.

Reply from Mama Kana CBD

Jun 25, 2026

Hello,

Thank you so much for your wonderful review and for giving Mama Kana a try.

We're delighted to hear that your first experience with us exceeded your expectations and that you loved our Indoor Cookie Kush. It means a lot to know we've earned your trust and that you'll be ordering again.

We're also pleased that you appreciated the free samples. While they're small, we hope they give our customers the opportunity to discover new products and find new favorites.

Thank you as well for mentioning the tracked delivery, discreet packaging, and your experience with shipping to the UK. We always do our best to make the process as smooth as possible.

Thank you again for your trust, your kind words, and your recommendation. The whole MamaFamily wishes you all the best and remains by your side with warmth, care, and kindness.

Reply from Mama Kana CBD

Jun 22, 2026

Hello Rene,

Thank you very much for your kind review and for your trust in Mama Kana.

We’re delighted to hear that you enjoy our website and that the communication regarding your order has met your expectations. Keeping our customers informed throughout the process is very important to us.

Thank you as well for your patience while waiting for your delivery. We work hard to serve customers all across Europe and ensure that every order reaches its destination as smoothly as possible.

We truly appreciate your support and look forward to hearing your thoughts once your order arrives.

The whole MamaFamily wishes you all the best and remains by your side with warmth, care, and kindness.

Reply from Mama Kana CBD

Jun 22, 2026

Hello Frank,

Thank you very much for your review and for placing your trust in Mama Kana.

We understand that the delivery time to the UK may have felt a little long, especially with the additional procedures that can sometimes occur since Brexit. We're delighted to hear that your CBN 20% + CBD 5% Hemp Oil arrived safely and without any customs issues.

It's also great to know that you appreciated the free flower samples and that they gave you the opportunity to discover another way of enjoying our products.

Thank you as well for your kind words about the value we provide. Customer satisfaction is at the heart of everything we do, and feedback like yours means a lot to our team.

Thank you again for your trust and support. The whole MamaFamily wishes you all the best and remains by your side with warmth, care, and kindness.

Reply from Mama Kana CBD

Jun 22, 2026

Hello Kyle,

Thank you very much for your thoughtful review and for giving us the opportunity to make things right.

We completely understand your concern when you had not received a confirmation email, and we appreciate your patience while our team worked through a particularly busy period. We're glad our customer service team was able to clarify the situation and keep you informed.

Most importantly, we're delighted to hear that your package arrived safely and that you were impressed by the quality of the CBD flower you received. Knowing that the product met your expectations makes us very happy.

Thank you again for your trust, your understanding, and your support. We look forward to serving you again in the future.

The whole MamaFamily wishes you all the best and remains by your side with warmth, care, and kindness.

Reply from Mama Kana CBD

Jun 22, 2026

Hello Esad,

Thank you so much for your wonderful review and for your continued trust in Mama Kana.

We're delighted to hear that our CBD flowers remain your favorites and that you also enjoy our CBN hash. Knowing that you appreciate the taste, terpene profile, freshness, and overall quality of our products means a lot to us.

We also appreciate your honest feedback regarding the order processing time. We understand that waiting can be frustrating, and we're continuously working to improve our logistics and reduce preparation times while maintaining the quality standards our customers expect.

Thank you again for your patience, your support, and your recommendation. The whole MamaFamily wishes you all the best and remains by your side with warmth, care, and kindness.

Reply from Mama Kana CBD

Jun 22, 2026

Hello Aaron,

Thank you so much for your wonderful review and your kind words.

We’re delighted to hear that you had a smooth delivery experience, enjoyed our customer service, and found our products to be among the best you’ve tried across Europe.

Knowing that you feel well looked after as a customer means a great deal to us. Providing quality products and genuine customer care is at the heart of everything we do.

Thank you again for your trust, your support, and your recommendation. The whole MamaFamily wishes you all the best and remains by your side with warmth, care, and kindness.

Reply from Mama Kana CBD

Jun 17, 2026

Hello,

Thank you so much for your kind review. We’re delighted to hear that you were pleased with both our products and our service.

Knowing that you would happily order from us again is the greatest compliment we can receive and a wonderful source of motivation for our entire team.

Thank you again for your trust and support. The whole MamaFamily wishes you all the best and remains by your side with warmth, care, and kindness.