Mama Kana CBD 

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Rated 5 out of 5 stars

My experience is Mama Kana delivers high quality products for a fair price. They offer nice promotions as well. Delivery from France but in general in house within a week.

Rated 1 out of 5 stars

9They keep loosing my parcels. Today it got deleted to the wrong address which I can find my parcel anywhere. Royal Mail says it hasn't been delivered but MamaKana tracking link says it has been del... See more

Rated 5 out of 5 stars

Order processed and delivered in less than a week. They also included some nice little extras in the package, which is always a nice touch. The product arrived well sealed and discreetly packaged, and... See more

Company replied

Rated 5 out of 5 stars

I was surprised how many options and good prices were available on Mama Kana site. I bought a pack and got another pack free and 2 gifts (a sample and rolling papers). The delivery was quick, everythi... See more

Company replied

Company details

  1. Cannabis store

Written by the company

Mama Kana est un CBD shop français familial, spécialisé dans la vente de CBD légal en France. Tous les produits proposés dans la boutique de CBD Mama Kana ont été soigneusement sélectionnés avec amour par une équipe de passionnés, en raison de leur haute concentration en CBD (cannabidiol) et de leurs méthodes de production respectueuses de l'environnement et du consommateur.


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(5,342)

3,010 reviews in the last 12 months

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Rated 1 out of 5 stars

They keep loosing my parcels.

9They keep loosing my parcels.
Today it got deleted to the wrong address which I can find my parcel anywhere. Royal Mail says it hasn't been delivered but MamaKana tracking link says it has been delivered. I've asked my bank to step in for a refund. It only take less than a week to get CBD delivered from the US not like 2 weeks from France. Another thing they are very very slow processing you orders ready to get shipped. It can take up to 5 days for MamaKana to finish processing the orders.
By the way where's my £15 off my other review ???

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Worst of the worst of the worst

Worst of the worst of the worst

My package got lost - wasn't even a big one - a really small one.

I have been a customer for over 1 yr. Never an issue.

They didn't beleive me and try desperately to not refund or resend the package.

This is not worth it.

19 August 2026
Unprompted review
Rated 1 out of 5 stars

EDIT 19th August!!!

Tried CBD pre rolls whilst in greece and they helped mellow me down due to my ADHD at night making my brain not want to shut off so to be able to get it delivered to the UK for such a good price and not to bad delivery speed is amazing!!! 🙏🏻trying tonight!! Wish me luck

^^ EDIT 19th August
well this was short lived i tried my pre rolls and they are rolled shocking and are basically un smokeable due to the fact that they have not been compacted down so when you light them the skins just burn fast and cbd falls out

I emailed about this & there response was to offer me €10 for my issues?

Wow!!

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Awful comms, product not shipped after a working week.

Ordered last Saturday, Today the following Friday tracking still says waiting for store to hand over the package for shipping.
No communication whatsoever feeling like one big scam.
Buyer beware!

Update
Yesterday 9 days after order the company said the package was shipped so couldn't refund order, so couldn't cancel order even though tracking states it has not been handed over to carrier still.
Last communication I attempted last week they didn't bother to respond until I started a charge back through revlout early this week, then they decided to respond within a few hours.
Long story short not to be trusted if you don't have a backup like revlout or PayPal I assume all comms would hace been ignored as before.

Now this makes me question the legitimacy of the products if this is the ethos of the company, this is something (if it ever arrives) I will have independently tested, no COA listed beside the products either another red flag.

7 August 2026
Unprompted review
Mama Kana CBD logo

Reply from Mama Kana CBD

Hello,

Thank you for taking the time to share your experience.

We’re sincerely sorry that the processing and tracking of your order have caused so much frustration and concern. This is not the experience we want our customers to have.

Your parcel is currently awaiting an update in the carrier’s tracking system, which can unfortunately sometimes create uncertainty about its actual shipping status. We completely understand how frustrating this can be, especially when the information displayed does not seem to change.

We invite you to contact our customer service team again so they can review the latest status of your parcel with you and continue following the situation until it is clarified.

We also take your concerns regarding communication seriously and regret that you felt you had to take additional steps before receiving a response.

With all the kindness of the Mamafamille

Rated 4 out of 5 stars

Bought it to help me sleep

I ordered their CBD 10% with melatonin drops because due to my anxiety I tend to have problems to sleep. I tried it for the first time and even though I woke up twice to pee I fell back asleep again. I hope it continues to help me sleep soundly. They had a special order of 1 +1 free.

12 August 2026
Unprompted review
Mama Kana CBD logo

Reply from Mama Kana CBD

Hello,

Thank you very much for taking the time to share your experience.

We’re glad to hear that your first experience with our CBD 10% and melatonin drops was positive and that you were able to fall back asleep easily after waking during the night.

We hope the product continues to fit well into your evening routine. We’re also happy that you were able to take advantage of our 1+1 free offer.

Thank you again for your trust in Mamá Kana.

With all the kindness of the Mamafamille

Rated 5 out of 5 stars

Great product

Great product, bonne qualite

13 August 2026
Unprompted review
Mama Kana CBD logo

Reply from Mama Kana CBD

Hello Dulce,

Thank you very much for your feedback.

We’re delighted to hear that you’re happy with the quality of our products and that your experience with Mamá Kana has been positive.

Thank you again for your trust.

With all the kindness of the Mamafamille

Rated 1 out of 5 stars

Package lost. Won’t offer refund .

Package lost. Won’t offer refund . Just a voucher.I was under false assumption this was Irish based due to the .ie domain. Voucher is useless to me as I don’t want to shop here again . AVOID!

13 August 2026
Unprompted review
Mama Kana CBD logo

Reply from Mama Kana CBD

Hello,

Thank you for sharing your feedback.

We’re sorry to read about your experience. However, at this stage, we have not been able to identify your order from the information provided in your review, so we cannot verify the circumstances you describe or confirm the resolution that may have been offered.

We therefore invite you to contact our customer service team with your order details so that we can locate your case, review what happened, and respond accurately.

Until we can identify the order concerned, we are unfortunately unable to confirm that this review reflects a verified customer experience with Mamá Kana.

With all the kindness of the Mamafamille

Rated 5 out of 5 stars

Exactly as expected

Order processed and delivered in less than a week. They also included some nice little extras in the package, which is always a nice touch. The product arrived well sealed and discreetly packaged, and thanks to the 2x promotion, the quantity was very generous as well. I’ll definitely order again!

10 August 2026
Unprompted review
Mama Kana CBD logo

Reply from Mama Kana CBD

Hello Alessandro,

Thank you very much for taking the time to share your experience.

We’re delighted to hear that your order was processed and delivered in less than a week, and that you appreciated the discreet packaging, the little extras included, and the generous quantity thanks to our 2x promotion.

It’s great to know that everything arrived well sealed and that your overall experience was positive.

Thank you again for your trust, Alessandro. We’ll be very happy to welcome your next order.

With all the kindness of the Mamafamille

Rated 1 out of 5 stars

I am extremely disappointed with my…

I am extremely disappointed with my experience with Mama Kana.

This is not my first order with the company. Our first order took an extremely long time to arrive, and we received small buds instead of what we expected. Despite that experience, we decided to give the company another chance and placed another order.

Unfortunately, the second experience has been even worse.

There were issues with our order, and after contacting customer service, we reached a written agreement regarding how the situation would be resolved. The agreement was that our original order would be resent and that we would receive a €75 voucher as compensation.

We accepted this solution and considered the matter resolved.

However, the company later cancelled that solution and changed the compensation they had previously agreed to. We were then offered different alternatives instead.

I also had a phone conversation with customer service about the matter. From my perspective, the representative did not listen to what I was saying and the conversation ended with the call being disconnected. I tried calling back, but nobody answered.

What makes this particularly frustrating is that the entire email conversation is documented, so there should be no confusion about what was previously agreed.

After all the back and forth, the final solution offered to us was to resend the original order and provide 15 g of Banana Cream CBG instead of the previously agreed compensation.

We have now accepted that solution simply because we want the situation finished, but we are very disappointed with how the company handled the entire matter.

The biggest problem for me is not simply that there was an issue with the order. Problems can happen with any company. The problem is how customer service handled the situation afterwards: changing agreements, making the process unnecessarily complicated and, in my experience, not properly listening to the customer.

We also work with social media, so customer service and how a company handles problems are things we pay particular attention to.

I have seen other customers reporting similar problems, which makes this experience even more concerning.

I hope Mama Kana improves its customer service and takes complaints more seriously. Based on our experience with our orders, I unfortunately cannot recommend this company.

If you are considering ordering, I strongly recommend reading the recent reviews carefully and looking at how the company responds to customers when something goes wrong.

This review reflects my personal experience and the written communication I had with the company.

12 August 2026
Unprompted review
Mama Kana CBD logo

Reply from Mama Kana CBD

Hello Alen,

Thank you for taking the time to share your experience in detail.

We fully understand that the situation may have been frustrating, particularly given the number of exchanges involved. However, we would also like to clarify several points, as some elements mentioned in your review do not fully reflect the way your case was ultimately handled.

There may indeed have been some confusion during the phone conversation, especially as our French-speaking customer service team may not always be able to understand every detail expressed in English over the phone. We regret if this contributed to any misunderstanding.

That being said, our customer service team did review your request carefully and a replacement order was sent containing the items agreed upon with you. After receiving this parcel, you contacted us again stating that one of the products was not the expected reference, whereas the batch shipped was indeed Banana Cream, as agreed.

We sincerely regret that, despite the efforts made by our team to follow your requests and provide a replacement solution, you remain dissatisfied with the outcome.

We always aim to resolve customer issues as fairly and thoroughly as possible, and we are sorry that, in this case, the solution provided did not restore your confidence in Mamá Kana.

With all the kindness of the Mamafamille

Rated 5 out of 5 stars

Very good experience and nice products

Very good experience and nice products. I will buy again for sure.

20 July 2026
Unprompted review
Mama Kana CBD logo

Reply from Mama Kana CBD

Hello Antonio,

Thank you very much for your feedback.

We’re delighted to hear that you had a very good experience with Mamá Kana and that you enjoyed our products.

Knowing that you plan to order from us again means a lot to our team.

Thank you again for your trust.

With all the kindness of the Mamafamille

Rated 1 out of 5 stars

shipped rotten buds and refuses to compensate while acknowledging it is bad and should not be consumed

they advertise 100g free buds for 100g ordered. expanded my order to meet that amount for that reason. The 100g free claim is not only false and worthless, but the material they shipped is actually decomposed; not just of bad quality, but actually hazardous to consume. opening the bag releases a strong chemical ammonia smell clearly indicating it has been bacterially decomposed.
I know enough to not use this junk material in any way, but I am afraid there are many more people who get shipped this rotten material and do consume it because they don't know any better, and assume it must be good if they bought it from an official company. Consuming product like this brings with it extreme health risks. It is literally not fit for anything else than the trash. Which is what the company should have done with it in the first place, instead of shipping it to customers and thereby causing them physical harm.

Before writing a review, I contacted the company because I assumed this must have been a mistake, and that they must recognise this as being unacceptable, even hazardous. I had good faith in them before reaching out, thinking it must have been a mistake.
Their response however, showed the true nature of how they operate.
They acknowledged that I should not consume this, but refused to compensate in any way. They claimed that because it was a promotional offer, they do not have any responsibility. The fact is, they advertise 100g of product added to any order of 100+g, but what they actually ship cannot even be considered product. as mentioned before, it is absolutely unfit for consumption in any way.
The only "solution" they offered was a 10eur and then a 15eur voucher on a next order. First of all, that "offer" in itself is a false premise, since they already offer a 15eur voucher anyway after making a review, and they cannot be combined. So their offered ''solution'' is literally not even applicable. On top of that, as I already made clear to them, I would obviously not be ordering anything with them again if this is how they conduct business and treat their customers.
The receipt of the order was disappointing already, but not that a big deal because I gave them the benefit of the doubt that it would have been a mistake, which can happen. But the subsequent communication with the company turned this order experience totally sour, after learning how this company operates and what their apparent ethics are.
They should not be allowed to operate like this, since they are actively bringing harm to consumers by shipping them hazardous rotten material like this. Their reaction made it clear they don't see any issues in doing so, which makes them a danger to their customers. That is what is most infuriating about this whole situation for me. It makes it a matter of principle, and incentivises me to do what I can to try and minimise the harm they can cause on other people by shipping them this rotten material.

11 August 2026
Unprompted review
Mama Kana CBD logo

Reply from Mama Kana CBD

Hello Guy de Nijs,

Thank you for taking the time to share such a detailed review.

We’re sorry to read how strongly disappointed you were with the promotional product you received and with the way the situation was initially perceived on your side. We take any concern relating to product quality very seriously.

Your case was reviewed again by our customer service team, and a significant goodwill gesture was offered to you following your dissatisfaction. To date, however, we have not received any response from you regarding that proposal.

We remain available to continue the discussion and review the situation with you directly. Our aim is always to find the most appropriate solution when a customer is dissatisfied.

With all the kindness of the Mamafamille

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