Maker&Son  Reviews 

The sofa is comfortable and looks great in the room. Delivery took a little longer than expected, but the final product was good.

After reading about the company's past challenges, I approached my purchase carefully. However, the service I received was excellent from start to finish. The Song chaise sofa is beautifully made, comfortable, and the fabric has aged wonderfully over time.

Overall, I'd describe my experience as satisfactory. The furniture is attractive and comfortable, but I think the service and communication could be more consistent. For now, three stars feels appropriate.

We waited slightly longer than expected for delivery, but considering the sofa was made to our specifications, we didn't mind. The Marnie large chaise is exceptionally comfortable, looks stylish, and still appears brand new after months of daily use.

The product itself has been good and met most of my expectations. I appreciated the quality and design, but there were a few areas of the customer service experience that could be improved.

We arranged a home visit before ordering our corner sofa and it made the process so much easier. The team helped us compare options without any pressure. The Otter 2x2 corner sofa fits perfectly in our room and has quickly become the family's favourite place to relax.

Taking a chance on the Song armchair turned out to be a great decision. It's wonderfully comfortable, offers excellent support, and looks fantastic in our snug. The quality of the cushions and fabric is excellent.

I was reasonably happy with my experience with Maker&Son. The product itself was comfortable and well presented, although the overall service could have been more consistent. Three stars feels fair based on my experience.

We purchased the Otter armchair for our bedroom and it has exceeded expectations. It's incredibly comfortable, looks fantastic in the space, and feels very well made. A great addition to the room.

My experience was generally positive. Communication was clear, delivery updates were helpful, and the overall process was simple and easy to follow.

I'm satisfied with both the product and the service I received. The item arrived in good condition and has been exactly what I expected based on the online description.

This company lie and cheat continuously. They took our money a year ago and have made no effort to provide the covers that they promised in return. They have promised a refund multiple times but failed to process it. They will tell any lie that is convenient to avoid making good on their promises.

I ordered a sofa on the 8th of May and got a delivery date of the 26th June and then just never heard anything. I wasn’t given rushing to finish my floor it was such a stress and now I’m scared I will get no sofa and no money back. They reply once in a blue moon saying they will get me an update and then I never heard anything from them again. Save yourself the stress and look elsewhere for your sofa! The reviews here are so scary I really hope this doesn’t turn out to be me I see people having awaited a year. So scary cause they are so expensive! I thought I was paying for a premium service!

Still fighting to get our money back - over a year now. American Express are now dealing with it as a section 75 please please do not trust these reviews I hope Trustpilot will investigate them all
You will pay for something you will never receive

I had enormous difficulty getting money back for an undelivered chair but I did in the end after putting it in the hands of my lawyer. However my main concern is that someone is posting lots of 5 star reviews. (They are now adding 4 star reviews) They are all from people who have never written a review before. These are obviously dishonest and Trustpilot needs to investigate. Why is this still happening?

Waiting longer than expected wasn't ideal, but the extra couple of weeks didn't feel unreasonable considering the sofa was being made specifically for us. Our Marnie chaise has exceeded expectations with its supportive cushions, attractive detailing and solid construction. Communication was always helpful whenever we requested an update.

DO NOT GIVE SCAMMERS MONEY! Scam artists! Friend ordered her sofa from here. Not only did the sofa never turn up, the company withheld money and ignore all contact attempts. Their social media account restrict commenting or tagging, clearly to avoid all the scammed customers from calling them out. It’s a scam company and you will not receive anything you pay for. She had to go through bank to claim money as company are unreachable!!!

I ordered some fabric from Maker & Son at the end of January. To date, no fabric has been delivered. I have contacted them using the telephone number on their website and left several voicemails. Nobody from their store has returned my call. I have also sent multiple emails and completed their online web form. Nobody from their team has responded.