Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more
Company replied
Colin visits our place in Nottingham regularly and is always so friendly and happy! He remembers all our conversations and we have a great catch up when he pops in. Great asset to your service.
Company replied
Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gary Smart comes to Loudoun Montgomery…
Gary Smart comes to Loudoun Montgomery 2 times a week he does a top Job and hes friendly
17 June 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear you're pleased with the service and our team member's friendly approach! Thank you for your kind words.
Super service from initial
Super service from initial. Always a smile when John services.
17 June 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear you received super service! We appreciate your kind words and positive feedback.
Nick is always professional and…
Nick is always professional and friendly when visiting our site.
17 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback! We're glad you consistently receive professional and friendly service.
Reply from Initial Washroom Hygiene UK
We appreciate your kind words. We're glad you consistently receive pleasant and helpful service.
Reply from Initial Washroom Hygiene UK
We are so pleased you enjoyed our service. Thank you for your kind words.
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback. We're glad to hear you had a great experience.
Great service from Carl Yarranton
25 May 2026
Reply from Initial Washroom Hygiene UK
We are glad you had a great experience. Thank you for your feedback; we appreciate it.
Fantastic friendly service. Always comes every week, does the job and takes care when entering toilets to empty bins
Fantastic friendly service
12 June 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience! We appreciate you sharing this wonderful feedback with us.
Reply from Initial Washroom Hygiene UK
Hello, thank you for taking the time to leave a review. Your feedback means a lot to us as we are always looking for ways to improve.
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your feedback. We are happy to hear that our service was friendly.
Ian Garrett
Ian Garrett from Initial is always pleasant and professional when on site at Waterworld. Very thorough in his job. Well done Ian!!
12 June 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear our team member is pleasant, professional, and thorough. Thank you for your kind words!
Carl is always polite and punctual
Carl is always polite and punctual. He is very pleasant and efficient.
15 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate your feedback. We are so happy to hear that you found the service to be polite, punctual, and efficient.
Michael from Initial consistently…
Michael from Initial consistently provides outstanding service attending the establishment. He is always professional, reliable, and arrives with a positive attitude. What really stands out is how personable and friendly he is. He always takes the time to say hello and is a pleasure to deal with.
His professionalism and cheerful approach make a real difference, and it's clear that he takes pride in his work. We can always count on him to provide a smooth, efficient service with a smile.
Thank you for your excellent work and for being such a positive representative for Initial.
12 June 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear such wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. It's fantastic to know our team member consistently provides excellent service.
Colin is always happy to help and…
Colin is always happy to help and delivers a high standard, sharp and efficient every time. Initial have a very good colleague who is always promoting your business proposals
12 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback! We're delighted to hear our colleague consistently delivers high standards and promotes our business. Thank you for your kind words.
Excellent Service
Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly takes pride in what he does. It’s one of those jobs that often goes unnoticed, but Steve does it consistently well and helps keep everything clean and hygienic. A genuinely nice guy who provides a great service.
12 June 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear such wonderful feedback! It's fantastic to know that our team member consistently provides such a professional and reliable service, ensuring everything is clean and hygienic. We truly appreciate you taking the time to share your positive experience.
Our representative Carl is always…
Our representative Carl is always polite and helpful. A pleasure to deal with. Thank you :)
15 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We are so happy to hear that our representative is always polite and helpful.
Always really helpful
Always really helpful, happy to answer any questions we have. Always working with a smile, nothing seems too much to ask.
18 May 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear our team is helpful and always working with a smile! Thank you for your kind words.
Steve has been emptying our hygiene…
Steve has been emptying our hygiene bins every fortnight and provides a fantastic service. He is always friendly, reliable, and professional.
It's a pleasure dealing with Steve, and his pleasant, friendly manner is very much appreciated. We would highly recommend him to anyone looking for a trustworthy and professional hygiene service.
12 June 2026
Reply from Initial Washroom Hygiene UK
We truly appreciate your wonderful feedback! We are so pleased to hear that you consistently receive fantastic, friendly, and professional service. Your recommendation means a lot to us.
Reply from Initial Washroom Hygiene UK
We're so glad you had a positive experience with us. Thank you for your kind words!
Our Initial lady Ange is fabulous…
Our Initial lady Ange is fabulous always on time comes twice a week does the nappy bins and the ladies sanitary bins
The nappy bins in our School she keeps them smelling lovely if that’s even possible whatever she puts in there the room smells good
Ange is a credit to Initial, she’s friendly always smiling always happy and always as a friendly word come rain or shine, she’s there
Keep up the good work
8 June 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear such wonderful feedback about our service and team member. It is fantastic to know that we are consistently meeting your expectations and keeping your school smelling fresh. We truly appreciate you sharing your positive experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.