Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
Company replied
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Review summary
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Reviews shaping this summary
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more
Company replied
Colin visits our place in Nottingham regularly and is always so friendly and happy! He remembers all our conversations and we have a great catch up when he pops in. Great asset to your service.
Company replied
Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
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This company invites their customers to review, whether positive or negative
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Colin does a great job at kams sawley…
Colin does a great job at kams sawley always smiling great chap A*****
6 July 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team member to be so friendly and a great chap.
Friendly helpful and always passes the…
Friendly helpful and always passes the time of day with you
9 July 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're so glad our team is friendly and always takes the time to chat with you.
Reply from Initial Washroom Hygiene UK
We are so pleased you enjoyed our excellent and friendly service. Thank you for your kind words; we appreciate your feedback.
INITIAL WASHROOM HYGIENE UK
Colin comes in does his job. Very friendly. Always got a smile on his face. Very helpful.
9 July 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience and Colin's friendly and helpful service. We appreciate your kind words!
Friendly, polite and efficient
The guy that comes (im sorry, i dont know his name) is always smiling, friendly and professional. He comes evey week and does his job well. A happy customer.
7 July 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're so glad to hear that our team member is friendly, professional, and does a great job. Thank you for your kind words.
amazing service and experiences with…
amazing service and experiences with noel over at smile dental care!!
8 July 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We're so glad you had an amazing experience with us! We appreciate your kind words.
Carl is always friendly
Carl is always friendly, professional, and reliable. He does a great job every time and is always polite and helpful. I’m very happy with the service and would definitely recommend him. Thank you, Carl!
6 July 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear about your fantastic experience! It's wonderful to know our team provided such outstanding service. Thank you for your kind words and recommendation.
Excellent Service
Colin is a lovely,friendly and reliable person. He comes in regularly to change the bins gets the job done no fuss. We are very happy with the service Colin provides 😊
8 July 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear such positive feedback! It's wonderful to know that our service is reliable and efficient, and that our team member provides such a friendly experience.
Very efficient service always reliable…
Very efficient service always reliable and friendly
6 July 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're so glad our service is always reliable, efficient, and friendly for you.
followed up well with reminders for…
followed up well with reminders for meeting etc arrived promptly and was pleasant and polite and all went well
6 July 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear that our reminders were helpful and that our team member was prompt, pleasant, and polite. Thank you for your positive feedback!
Yvonne was very helpful in setting up a…
Yvonne was very helpful in setting up a convienent meetig with our area representative.
7 July 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We're so happy to hear our team was helpful in arranging your meeting. We appreciate your kind words!
Fantastic service
Carl was fantastic when he came to our store.
It was his first visit to our new company and he was nothing but helpful and professional
29 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We are happy to hear that our team member was helpful and professional during their visit. Thank you for your feedback.
Colin
Colin has made our experience great. Have been seeing him at my workplace for around 6/7 years now and he’s made me smile every morning that I’ve seen him. He does a perfect job every time he comes too
2 July 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear about your positive experience! It's wonderful to know that our colleague consistently brings a smile to your face and provides excellent service. Thank you for sharing your kind words.
These guys are excellent
Spirit of Springburn Stamp of Approval.
These guys are efficient, the service is excellent and we were pleased when one of our Trustees set up the first meeting. I thought they'd charge a fortune but very reasonable and we're well chuffed with our branded mats. Our rep, William Andrews, is a lovely, cheery guy too. Pleased he's 'ours!' Thanks guys. Helen x
3 July 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We are so pleased to hear that you are happy with your branded mats and our efficient service! It's wonderful to know that we could exceed your expectations regarding pricing and that our team provided such a positive experience. We truly appreciate your kind words and your "Stamp of Approval."
Colin is amazing !
6 July 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear that our team provided you with such a positive experience. Thank you for your kind words!
Reply from Initial Washroom Hygiene UK
We are so happy to hear that our team provided you with such a positive experience. Thank you for your kind words!
Colin who comes and takes care of our…
Colin who comes and takes care of our nappy and sanity is a great guy, he's polite and well mannered and we have a great laugh together, he one of a kind who is always happy.
2 July 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear such wonderful feedback! It's fantastic to know that our team member is polite, well-mannered, and brings such a positive and happy energy to your visits. We truly appreciate you sharing your experience.
Reply from Initial Washroom Hygiene UK
We are so pleased to hear that you are consistently happy with our service! Thank you for taking the time to share your positive feedback.
Great washroom services
Great service! Always reliable, hygienic, and well-maintained, Excellent service!
2 July 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear that you consistently receive reliable, hygienic, and well-maintained service from our team. We appreciate your kind words!
Great experience
Great experience. Chris is always chearful and polite and the service is excellent
2 July 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear that you had a great experience and that our service was excellent. Thank you for your kind words!
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