Saxo bank has the only good thing - low commisions. But once you get a problem, then you are in the cold wind by yourself. Support there is by chat, probably from an outsourced company. The quality of... See more
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Huge shoutout to Monika from the Saxo Bank support team! Every time I reach out, they provide fast, reliable, and genuinely helpful service. It's rare to find customer support in finance that is this... See more
Company replied
Great platform. A lot of instruments. Very good educational stuff. Platform is not looking like a casino, very professional. Loving the saxo market call podcast, very informative. Very well documented... See more
Company replied
In general, Saxo is a really nice platform. This is where I would see my future trading activity. I see however some disadvantages: - due to my current client classification, I cannot trade specif... See more
Company replied
Company details
Written by the company
Saxo Bank CEE serves clients across Central, Eastern and Southern Europe, including Poland, the Czech Republic, Greece, Slovakia, Romania and other countries throughout the region. Based in Prague, Czech Republic, Saxo Bank CEE acts as a regional service hub, providing local support and expertise while clients maintain their contractual relationship with Saxo Bank A/S in Denmark.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Na Poříčí 3a, 110 00, Praha 1, Czech Republic
- +420 226 201 580
4.7
Excellent
379 reviews
Asks customers to review
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Saxo bank can you improve? The current level stinks...
Saxo bank has the only good thing - low commisions. But once you get a problem, then you are in the cold wind by yourself. Support there is by chat, probably from an outsourced company. The quality of the support stinks, as well as the quality of Saxo services.
30 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fast, reliable support.
Huge shoutout to Monika from the Saxo Bank support team! Every time I reach out, they provide fast, reliable, and genuinely helpful service. It's rare to find customer support in finance that is this prompt and effective.
16 September 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Marek,
Thank you for taking the time to share your experience. It's wonderful to hear that Monika has been there to support you with quick, reliable, and helpful assistance whenever needed.
We know how important clear and timely assistance is, especially when it comes to managing your investments, and we're pleased that our support has met your expectations.
If there's ever anything else we can help with, please don't hesitate to reach out.
Best regards,
Catherine, Saxo
Issue solved on the spot by Mr. Abhas
Mr. Abhas perfectly understood and summarized the issue to be solved, contacted the relevant person and solved it on the spot.
16 September 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Diana,
Thank you for sharing your experience. I am happy to hear that Abhas quickly understood the matter, coordinated with the right team, and helped bring it to a resolution without delay.
We appreciate your feedback. If you need any assistance in the future, we're always happy to help.
Kind regards,
Gabriela, Saxo
Reply from Saxo Group - Saxo CEE
Hi,
Thank you for your review. We're pleased to hear that your experience with us has been a positive one.
Your feedback is greatly appreciated, and we're always here should you need any assistance.
Best regards,
Catherine, Saxo
Reply from Saxo Group - Saxo CEE
Hi,
Thank you for your kind feedback. We're glad we could help and that your case was resolved promptly.
Should you need anything else, please feel free to reach out.
Kind regards,
Gabriela, Saxo
I would like to sincerely thank the…
I would like to sincerely thank the Saxo Support team for their helpful assistance, responsiveness, and the positive experience I had interacting with your support team.
I would also like to make a small suggestion: if possible, I encourage Saxo to make greater use of visual guides, screenshots, and short video tutorials alongside written explanations. For many users, visual instructions can make it much easier and faster to understand how to navigate and use different parts of the platform.
Thank you again for your professional support, and I hope this suggestion can help further improve the user experience.
19 August 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Mohammad Alizade,
Thank you for taking the time to share your experience. I am pleased to hear that you found our support team helpful, responsive, and professional throughout your interactions with us.
We also appreciate your suggestion regarding visual guides, screenshots, and video tutorials. We understand that visual instructions can often make it easier to navigate the platform and find answers quickly. While we already offer a Help center (https://www.help.saxo) with a range of support materials, we are continuously working to expand and improve these resources, including the use of more screenshots and video content.
Thank you again for your kind words and for taking the time to share this valuable feedback. Suggestions like yours help us continue improving the experience we provide to our clients.
If you have any questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Gabriela, Saxo
Reply from Saxo Group - Saxo CEE
Dear Tanya,
We are delighted to hear that you were satisfied with our customer service.
If you have any further questions or need any assistance, please do not hesitate to contact us.
Kind regards,
Ivonne Ӏ Saxo Bank
The support team member was extremely…
The support team member was extremely responsive, I felt that my request is considered thoroughly. Many thanks for the help and the overall approach.
30 July 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Volha,
We are pleased to hear that the support representative you spoke with was responsive and that you felt your request was handled with care. Providing attentive and thorough assistance is very important to us and we thank you for taking the time to share your feedback.
If you have any further questions or need any assistance, please do not hesitate to contact us.
Kind Regards,
Ivonne Ӏ Saxo Bank
I'm a nervous novice
I'm a nervous novice when it comes to trading, but the Saxo app is easy to use, and the help I received by chat and through a phone call really helped me to resolve my problems.
30 July 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Sarah,
Thank you for taking the time to share your feedback.
We’re very glad to hear that, even as a nervous novice, you found the Saxo app easy to use and that the support you received helped you get everything sorted. We truly appreciate your trust, and we are continuously looking for ways to further improve the experience for new users.
If you have any questions or need further assistance, please feel free to reach out.
Kind regards,
Ivonne │ Saxo Bank
Correct advice to resolve problem.
My question was answered and the steps necessary to resolve my problem were clearly outlined. Having followed the instructions provided, my problem was resolved.
30 June 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Vasileios,
Thank you for your kind review. We are pleased to hear that our agent was able to assist you with your issue in an effective and clear manner. We always strive to support our clients as best as we can.
If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards,
Joanne Ӏ Saxo Bank
Excellent broker and customer support
Very user friendly platform, good rates, very well regulated broker and excellent customer support.
10 July 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Michael,
Thank you for your kind words. We are very pleased to hear that you are satisfied with both our services and our customer support. We continuously work on improving and strive to make the experience for our clients as positive as possible.
If you have any questions or need further assistance, please do not hesitate to contact us.
Kind regards,
Catherine Ӏ Saxo Bank
Reply from Saxo Group - Saxo CEE
Hi Laurentiu,
Thank you for sharing your positive experience. We are delighted to hear that our prompt response and resolution helped you. Your feedback is invaluable to us, and we appreciate your trust in Saxo.
Kind Regards,
Saxo Client Services
Prompt and professional help by the agent
The agent was very knowledgeable about the issues presented and offered quick and courteous help on all questions. A solution was provided the next day.
3 June 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Hi Alex,
Thank you for sharing your positive experience. It’s great to hear that your questions were handled promptly and courteously, and that a solution was delivered within the following day.
If there’s anything else we can assist you with, please don’t hesitate to reach out to us.
Wishing you a nice day.
Kind regards
Catherine, Saxo
Good customer support
25 May 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Sir Bondra,
Thank you for your feedback. We are glad to offer you help.
Kind regards,
Saxo Client Services
i received good quality support
i received good quality support. everything went fine
25 May 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Hi Alpar Balo,
Thank you for your positive feedback, we are pleased to hear everything went well and that you received good quality support.
Kind regards,
Saxo Client Services
Good recommendation.
Very quick response. My issues were resolved quickly. A very good recommendation for Saxobank.
25 May 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Hi Tomasz Bojar,
Thank you for your kind words and for recommending Saxobank! We appreciate your feedback.
Best regards,
Saxo Client Services
Excellent customer support
Excellent customer support. My questions were answered clearly, precisely, and in great detail.
21 May 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Eugene,
We are pleased to learn about your positive experience with our support team. Thank you for your feedback.
Kind Regards,
Saxo Client Services
outstanding support from Ms Jaya
Ms Jaya helped me with the account update process. Prior to her intervention we spent 3 weeks with the compliance team. Upon calling her through the call center, she immediately understood the issue and helped me complete the review in no time. I was impressed with her communication skills during the process.
6 May 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Sir/Madam NK,
Thank you for sharing this positive experience. We are sorry you had to spend three weeks with the compliance team, but we are glad that we provided support and helped get your account update review moving quickly afterward. If you have any questions in the future, please do not hesitate to contact us.
Kind regards,
Saxo Client Services
Professional and flexible
Professional advice, polite attitude, flexible reactions.
Readiness to adapt to my time possibilities.
12 May 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Ms Synkova,
It is wonderful to hear that our professional advice and accommodating team made a positive impact on your experience. Thank you for sharing your thoughts.
Kind regards,
Saxo Client Services
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