Hawco Group  Reviews 

179
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, knowledgeable, and helpful without applying any pressure during car purchases. Buyers also appreciate the smooth and efficient service, making the entire vehicle acquisition process remarkably straightforward from start to finish. Some reviewers were not happy with delivery conditions and after-sales support, noting specific issues such as missing vehicle parts or poor communication. Despite these occasional drawbacks, consumers generally feel very confident in the high quality of the vehicles and the overall professionalism. People note that dealing with the showroom team feels like a pleasant, supportive experience that consistently exceeds expectations.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and professional throughout the car buying... See more

Service

Clients share positive opinions on service, highlighting professional staff and helpful sales specialists who... See more

Product

Customers consistently note positive experiences with product, highlighting that they are very happy with the... See more

Customer service

Customers had positive experiences with customer service, noting that reviewers were supported by responsive... See more

User experience

Reviewers highlight positive aspects of user experience, noting that salespeople are very helpful, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We don't react well to salesmen pressuring us to buy so had walked away from other garages doing very good finance deals. The salesmen at Hawco allowed us to look at the car without pressure, but a... See more

Rated 5 out of 5 stars

From a simple phone call to owning a brand new Audi Q5, that’s what your staff managed for me without any hitches…. Pleasant, easy to understand, knew exactly what we required & came up with the goo... See more

Rated 5 out of 5 stars

Huw, was excellent to deal with very straightforward and pleasant excellent communicator and I actually bought the car without seeing it. He sent me a video showing me all of the important aspects.. a... See more

Company replied

Rated 5 out of 5 stars

Discussed with a customer assistant about changing my vehicle and offered a deal on a new VW Polo. She was very helpful and gave advice on finance. The next afternoon I collected my new car.


Company details

  1. Car Dealer
  2. also in
  3. Audi Dealer
  4. Car Repair and Maintenance
  5. Used Car Dealer
  6. Volkswagen Dealer

Written by the company

Hawco Group has been proudly serving customers across the north of Scotland for over 70 years, earning a strong reputation for friendly, professional service and a commitment to putting customers first. Now part of the John Clark Motor Group, Hawco Group continues to operate Škoda, Volkswagen and Audi dealerships in Inverness, Elgin and Peterhead, maintaining its long-standing local presence and trusted approach. We offer a wide choice of new and used vehicles, supported by comprehensive servicing, parts and aftersales care. We believe our relationship with customers goes far beyond the initial purchase, and delivering on our promises, acting with transparency and providing an exceptional experience at every stage of ownership is central to everything we do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(179)

162 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience buying my first new…

Great experience buying my first new car from Audi. Looked after really well by staff from start to completion. Connor kept in touch regularly during the process and has also followed up with calls to check in that all is going well with our new Q4.
Will be back when time to change car in 4 years.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Looking for an new or used Audi? Go to Inverness Audi!

The members of the Audi Inverness sales team with whom I had contact during my recent car trade-in and purchase deal were extremely polite, helpful and accomodating. I felt a welcome to the dealership from the moment I walked into the showroom for the first time. I'm very happy with the deal which was agreed and I'm delighted with my purchase.

2 October 2026
Rated 5 out of 5 stars

New Vehicle

Discussed with a customer assistant about changing my vehicle and offered a deal on a new VW Polo. She was very helpful and gave advice on finance. The next afternoon I collected my new car.

30 September 2026
Rated 5 out of 5 stars

Another positive experience

Have dealt with Conor for many years now and he knows what we want / like in a car so was happy to take his advice on this one as we usually buy new. Very pleased with how it all went, no issues and everything happened when we were told it would.

20 September 2026
Rated 5 out of 5 stars

Excellent

We had a great experience purchasing our new Škoda Karoq from Hawco Inverness. Sarah, our Sales Specialist, was extremely helpful, efficient and knowledgeable throughout the whole process. She was an absolute delight to deal with and made the whole experience easy and enjoyable. We would highly recommend Sarah and Hawco Inverness.

26 September 2026
Unprompted review
Rated 5 out of 5 stars

From a simple phone call to owning a…

From a simple phone call to owning a brand new Audi Q5, that’s what your staff managed for me without any hitches….
Pleasant, easy to understand, knew exactly what we required & came up with the goods at an affordable price…
That’s what Highland Audi are all about….

21 September 2026
Rated 5 out of 5 stars

The sales staff were so nice

The sales staff were so nice. Very organised and friendly.

21 September 2026
Hawco Group  logo

Reply from Hawco Group

We're so glad to hear our sales staff provided you with such a positive and organized experience. Thank you for your kind words!

Rated 5 out of 5 stars

Huw - straight talking non nonsense or hard sell.

Huw, was excellent to deal with very straightforward and pleasant excellent communicator and I actually bought the car without seeing it. He sent me a video showing me all of the important aspects.. and I’ve been very happy with the car that I’ve purchased. I even got a recommendation for a great place for curry chips.

21 September 2026
Hawco Group  logo

Reply from Hawco Group

We are so happy to hear about your positive experience with us! It's wonderful that our team could make the process of purchasing your car straightforward and pleasant, even from a distance. We are also glad you're enjoying your new car and the curry chips recommendation!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look