Hammond Cars Reviews 

5,332
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 553 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and welcoming throughout every stage of their visits. Consumers genuinely appreciate the smooth and straightforward buying process, noting that sales teams provide clear information without applying any purchase pressure. Buyers frequently note how easy it is to arrange test drives and complete paperwork quickly on the same day. However, some reviewers were not happy with the vehicle preparation, mentioning unexpected mechanical issues or faults discovered shortly after driving away. A few other people also felt that certain cars lacked proper checks or detailing before being handed over.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and very friendly throughout the entire buying process.... See more

Service

Clients share positive opinions on service, highlighting helpful and professional staff who make the... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing satisfaction and love for... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are polite,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how straightforward and stress-free... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to thank Chris for all his help while buying my current car, as he was patient and friendly throughout the entire process. He gave me the advice I needed and made everything go smooth... See more

Rated 4 out of 5 stars

Overall the buying experience was positive, with helpful staff eager to solve any problems. However the car appeared to not have been properly checked over for any damage (which was more than just 'co... See more

Rated 4 out of 5 stars

We were expecting a professional dealer site with showrooms, sales and service bays etc. But it's basically a large portacabin surrounded by hundreds of used cars. We were about 90 minutes from the No... See more

Rated 5 out of 5 stars

Given space to browse but offers of help by all staff when we arrived. Able to see as many cars as we wanted albeit one at a time (assume for security?) very quick to sort out a test drive and encoura... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.

Our promise to you

Written by the company

We are committed to our customers!
Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(5,332)

520 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Buying my first car - Hammonds Cars Norwich branch

I would like to thank Chris for all his help while buying my current car, as he was patient and friendly throughout the entire process. He gave me the advice I needed and made everything go smoothly. My thanks also go to the other two colleagues who assisted me during that time; they were all brilliant.

I am only taking off one star because Hammonds advertised cars online that were not yet on site (despite the advert stating the vehicle was already at the branch), which meant I had to wait a while before I could take a test drive. Additionally, I would recommend that the dealership carries out more thorough checks on sales vehicles, as a couple of them had mechanical issues during the test drives.

Overall, it was a very positive buying experience. I’m happy with the car so far and look forward to enjoying it for years to come.

6 September 2026
Rated 1 out of 5 stars

When buying a car from hammonds please…

When buying a car from hammonds please do not waste our money on the extended warranty. Its not worth it. NO matter what it is they will not get the problem fixed. They are quite enough to take the money. But they will never pay out AVOID AVOID

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service - Great Yarmouth Branch

Really helpful, friendly and professional service from start to finish. Unlike some other car dealerships, I didn’t have to wait a week to get my car after purchasing it, which was a huge bonus.

I’m really happy with my new car and the whole experience was so easy and straightforward. I would definitely use this company again in the future and would happily recommend them to others.

8 September 2026
Rated 5 out of 5 stars

Excellent service

Chris was extremely patient and understanding with my husband and I.
He made the whole process of buying my lovely car easy.
He was a real pleasure to deal with.

4 September 2026
Rated 5 out of 5 stars

It was a very good experience as the…

It was a very good experience as the sales person was really helpful and answered all questions helpfully. He arranged a test drive and handled all the paperwork and we were able to drive the car away on the same day.

6 September 2026
Rated 5 out of 5 stars

A service led experience.

When I arrive to a car dealership I expect to be met with a focus on providing an impartial service which is EXACTLY what Hammond Cars presented to me. No "salesmanship" which is all too common in the industry. Craig was a great ambassador for Hammond Cars and got me through the buying process in a single sit down session.

29 August 2026
Rated 5 out of 5 stars

Buying a second hand car is not easy by…

Buying a second hand car is not easy by any means. Hammonds were great and made the whole process from looking at vehicles to testing them as easy as it could be. They seem to have a terrific choice of makes and all at competitive prices with, what was my top priority, low mileage. Benji, who I dealt with was, was a pleasure. I had an issue with one of the key fobs but Hammonds sorted that easily with no fuss. An easy 5 stars.

26 August 2026
Rated 5 out of 5 stars

Kurtis of Hammonds Norwich made the…

Kurtis of Hammonds Norwich made the purchase of my son's first car smooth & hassle-free, and was able to answer all our queries in a friendly but professional manner.
Would definitely recommend if you are looking for a nearly new, quality condition vehicle at a competitive price.

27 August 2026
Rated 5 out of 5 stars

Relaxed atmosphere

Relaxed atmosphere. Nothing was too much trouble to sort. Quick and easy transaction. Kurtis was very helpful, informative and welcoming. Would definitely recommend to anyone.

28 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look