Hammond Cars Reviews 

5,324
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 558 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and completely pressure-free during showroom visits, making the entire buying process comfortable and reassuring. Consumers also deeply appreciate the smooth paperwork handling, transparent communication, and extremely efficient service provided consistently from start to finish. Though some customers experienced issues with the overall condition of the vehicles or unexpected post-purchase mechanical faults, these represent minority occurrences. A few other people also felt that inadequate vehicle preparation, missing floor mats, or overdue maintenance services were frustrating after completing their purchases.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful, knowledgeable, and polite service from... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are polite, professional, and... See more

Product

Reviewers mention ambiguous feedback about product, noting a vast selection of quality vehicles at... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

User experience

Consumers find user experience to be exceptionally positive, describing the purchasing process as smooth and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall the buying experience was positive, with helpful staff eager to solve any problems. However the car appeared to not have been properly checked over for any damage (which was more than just 'co... See more

Rated 4 out of 5 stars

We were expecting a professional dealer site with showrooms, sales and service bays etc. But it's basically a large portacabin surrounded by hundreds of used cars. We were about 90 minutes from the No... See more

Rated 5 out of 5 stars

When I arrive to a car dealership I expect to be met with a focus on providing an impartial service which is EXACTLY what Hammond Cars presented to me. No "salesmanship" which is all too common in the... See more

Rated 5 out of 5 stars

Visited both the Norwich & Ipswich branches in the past 2 days. Test driving one car in Norwich & then a higher spec model in Ipswich, which I ultimately bought. Both Austin in Norwich & Rob in Ipswic... See more


Company details

  1. Used Car Dealer

Written by the company

Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.

Our promise to you

Written by the company

We are committed to our customers!
Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(5,324)

512 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Chris was extremely patient and understanding with my husband and I.
He made the whole process of buying my lovely car easy.
He was a real pleasure to deal with.

4 September 2026
Rated 5 out of 5 stars

It was a very good experience as the…

It was a very good experience as the sales person was really helpful and answered all questions helpfully. He arranged a test drive and handled all the paperwork and we were able to drive the car away on the same day.

6 September 2026
Rated 5 out of 5 stars

A service led experience.

When I arrive to a car dealership I expect to be met with a focus on providing an impartial service which is EXACTLY what Hammond Cars presented to me. No "salesmanship" which is all too common in the industry. Craig was a great ambassador for Hammond Cars and got me through the buying process in a single sit down session.

29 August 2026
Rated 5 out of 5 stars

Buying a second hand car is not easy by…

Buying a second hand car is not easy by any means. Hammonds were great and made the whole process from looking at vehicles to testing them as easy as it could be. They seem to have a terrific choice of makes and all at competitive prices with, what was my top priority, low mileage. Benji, who I dealt with was, was a pleasure. I had an issue with one of the key fobs but Hammonds sorted that easily with no fuss. An easy 5 stars.

26 August 2026
Rated 5 out of 5 stars

Kurtis of Hammonds Norwich made the…

Kurtis of Hammonds Norwich made the purchase of my son's first car smooth & hassle-free, and was able to answer all our queries in a friendly but professional manner.
Would definitely recommend if you are looking for a nearly new, quality condition vehicle at a competitive price.

27 August 2026
Rated 5 out of 5 stars

Relaxed atmosphere

Relaxed atmosphere. Nothing was too much trouble to sort. Quick and easy transaction. Kurtis was very helpful, informative and welcoming. Would definitely recommend to anyone.

28 August 2026
Rated 2 out of 5 stars

Not a great experience

Phoned up to book a test drive, staff had no idea where the car was. When we found it, it was very dirty. Decided to buy it, on day of pick up we’d asked for it to be cleaned. When we got there we then discovered loads of marks on the car that hadn’t been visible through all the dirt. Declined to buy it. They then kept calling to see if we’d looked through their other cars, but lost confidence in them by then.

13 June 2026
Rated 5 out of 5 stars

Highly recommend!

I worked with Jason at great Yarmouth Hammond cars, and he was amazing. He’s very easy to communicate with reliable and fed me all the information that I was looking for to make me feel comfortable in the purchase.

19 August 2026
Rated 5 out of 5 stars

Best dealer I’ve been to …

Would definitely buy from again the workers brilliant never got this service from Audi or other dealers not to mention the car was brilliant Audi q3 the train there 5hours was worth it they got straight on and we love the car and we can’t stop praising there services

15 August 2026

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