Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more
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Review summary
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Always great service. If there's a problem that's not even their fault, they're always pro-active and helpful. Prices are good and sales throughout the year so always able to balance the pet budget... See more
Quick delivery,excellent price,I think more people would buy this product if the pricing was just a little bit more viable.Habitat has it on sale at the moment.This is an excellent product and my 5 y... See more
We love bringing our greyhound to Habitat for Pets at Caulfield South. The staff make a fuss of her with treats and pats. They are always knowledgeable about their products, have a good range of stock... See more
Company details
About Habitat - Home To Pet Supplies
Written by the company
About us
We're Habitat, Australia's newest leading name in pet supplies.
Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!
Why choose Habitat? Simple...
Written by the company
- No-nonsense flat rate shipping
- Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
- So many ways to pay
- Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
- Free Click and Collect
- So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)
Only the best
Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!
Contact info
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Ordering from Habitat is easy
Ordering from Habitat is easy and delivery is always quick in my experience.
27 June 2026
Easy to place order
Easy to place order, competitive price, good range & prompt delivery. Seriously can't fault them.
3 July 2026
Unprompted review
I ordered online not knowing it was…
I ordered online not knowing it was past Best Before Date. Next morning a staff from Habitat called, wanting to let me know so I can make an informed decision whether to proceed with purchase or refund ~ that was really thoughtful and professional. And when I said I’ll proceed because my dog is really fussy and only eats that item, they sold to me at a fair discount, so thank you Team Habitat !!
29 June 2026
First time ordering from this company…
First time ordering from this company and it will not be my last !! Fast delivery the product was exactly what I expected cant beat them on price and to top it off its an Australian family owned company just cant beat that !!!
15 July 2026
Unprompted review
Exceptional service
Exceptional service provided when I had difficulties checking out.
All goods were well packaged and arrived promptly.
Good prices and lots of variety to tempt my kittens.
A big hit is the green lipped mussels and the salmon bellies
Highly recommend
1 July 2026
Unprompted review
Staff friendly and great products
4 June 2026
great sales and helpful staff
11 July 2026
Great products and quick delivery
First time customer. Very impressed with how quickly my products were posted and received - within a week of ordering! The dogs were happy too, as they'd run out of these treats... Great service and prices, keep up the good work 😊
12 June 2026
Unprompted review
Delighted Fur Babies
Delivered quickly and was at an awesome price and delighted fur babies upon arrival
28 June 2026
Great experience
Great communication, lots of great products ,fast delivery, and overall top service,
28 June 2026
Knowledgeable staff
Knowledgeable staff. Always a great discounted item/s to be found too!
27 June 2026
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