Habitat - Home To Pet Supplies Reviews 

5,621
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 457 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent range and high quality of products, often finding competitive pricing and great value. Many highlight the fast and efficient delivery options, including same-day service, alongside the helpful, friendly staff and outstanding communication, contributing to a very positive overall experience. However, some customers also noted that deliveries can occasionally be slow, with orders sometimes taking weeks or not arriving. A few also mentioned website issues, like delivery recognition problems or payment process difficulties.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent range and variety available,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the competitive and reasonable... See more

Order

Clients share positive opinions on order, frequently highlighting the ease and speed of the ordering process,... See more

Service

People report positive experiences with service, often describing it as fantastic, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased Meals For Mutts 14kg bag from Habitat Pet Supplies. I’m in Queensland and was buying for my daughter’s dogs in Melbourne, very hard to find this food online and to be delivered quickly bu... See more

Rated 5 out of 5 stars

Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more

Rated 5 out of 5 stars

Always great service. If there's a problem that's not even their fault, they're always pro-active and helpful. Prices are good and sales throughout the year so always able to balance the pet budget... See more

Rated 5 out of 5 stars

Quick delivery,excellent price,I think more people would buy this product if the pricing was just a little bit more viable.Habitat has it on sale at the moment.This is an excellent product and my 5 y... See more



Company details

  1. Pet Supply Store
  2. Aquarium Shop
  3. Animal Feed Store
  4. Pet Groomer
  5. Pet Store

About Habitat - Home To Pet Supplies

Written by the company


Habitat

About us

We're Habitat, Australia's newest leading name in pet supplies.

Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!



Habitat

Why choose Habitat? Simple...

Written by the company

No-nonsense flat rate shipping
Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
So many ways to pay
Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
Free Click and Collect
So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)

Only the best

Because we get what it's like to love your pet

Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,621)

433 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Burwood Habitat

I find the people at Habitat friendly and welcoming. Good folk. They are my go-to for organic chicken food.

26 July 2026
Rated 5 out of 5 stars

Super easy purchase & super quick delivery!

I purchased Meals For Mutts 14kg bag from Habitat Pet Supplies. I’m in Queensland and was buying for my daughter’s dogs in Melbourne, very hard to find this food online and to be delivered quickly but I found it here. I was happy to pay the $10 for 2hr delivery, received many updates on progress and delivery information.
Fabulous online shopping experience, very pleased and would highly recommend. Will definitely purchase again from here, I just wish more businesses were this efficient and competent. Thank you!

24 July 2026
Rated 5 out of 5 stars

All Good

All Good
I appreciate the delivery and reasonable prices.
I should had know Habitat
Much Appreciated

22 July 2026
Rated 1 out of 5 stars

MISLEADING ADVERTISING

Nothing wrong with the product but I was charged for shipping even though Australia Post regards Sunbury as Metro.

Will no longer purchase from them.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service…

Fantastic service….delivers my 5 dog rolls direct to home within a few hours….for just $10!

Keep up the good work Habitat!!

17 July 2026

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