Rua General Humberto Delgado 2, R/C Esq 2685-337 Prior Velho, 2685-337 Loures, Loures, PT
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Green Motion operates a car rental service for Lisbon Airport (LIS), with its office based nearby in Prior Velho, Loures. This desk serves travellers flying into Lisbon and needing a car for the surrounding area. From the arrivals hall, turn right and head for Exit 4, next to the Vodafone store. Cross the first pedestrian crossing and wait there for the shuttle, which typically arrives every 15 minutes and takes customers the short distance to the rental office for car collection. Desk opening hours (local time): every day 07:00–21:00, including public holidays.
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Rua General Humberto Delgado 2, R/C Esq 2685-337 Prior Velho, 2685-337, Loures, Loures, Portugal
4.3
28 reviews
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The staff was very helpful and everything was running smooth. Next time I will book directly by greenMotion
Reply from Green Motion Car and Van Rental - Green Motion Lisbon Airport
Thank you for your review. We’re pleased the team was helpful and everything went smoothly. We’d be happy to welcome you again.
The rental agent tried to force me to purchase additional insurance (which by the way costs 2X of what the actual rental charges were.) He threatened me that if I didn't, I would be responsible for the full value of the vehicle. I am well aware of this (and could easily afford to purchase any vehicle on the lot.) Full coverage is provided through the credit card that I use for all car rentals anywhere in the world. In addition, they require customers to pay 1,800-2,400 Euros deposit, which I was more than happy to do. I also had these strong-arm tactics when I tried to rent a car from Green Motion in Faro, Portugal last winter. When this happens, I just order an Uber, walk out and don't rent the car. Even if it's prepaid, my credit card company immediately reverses the charges. I've rented from Green Motion 10 times in the past 2 years and generally have had positive experiences. These were the only 2 times where the rental agents were unusually aggressive about this. I'm supposing that they receive commission on selling additional insurance coverage and attempt to scare people into purchasing it. I'm afraid that many foreign drivers fall for it.
Reply from Green Motion Car and Van Rental - Green Motion Lisbon Airport
We understand your concern about the pressure you felt to buy additional cover at Lisbon, particularly after generally positive rentals with us. The cover available through a credit card and the rental deposit can involve different terms, but we cannot establish what was said or required at the counter from this review. Please send your booking reference and the documents provided at Lisbon privately to ics@cs.greenmotion.com so central customer services can review the options presented and respond.
The absolute worst experience ever!!! I picked up my rental on 09/20/26 and it broke down within 2 hours of having it. I was stranded on the highway for over an hour waiting for roadside assistance. I purchased full coverage insurance. They keep charging my card for added charges, last charge was yesterday for the tow truck charge. I have now been charged a total of $1180.23 for a vehicle I had for 2 HOURS!!!!!! Customer service does not exist we these people!!!! Completely DISGUSTING what they are doing. Today is 10/13/26 and they still have not credited me for anything!!
Reply from Green Motion Car and Van Rental - Green Motion Lisbon Airport
We understand your concern about the breakdown shortly after collection, the roadside wait and the later charges, including towing, while you await an explanation or credit. We cannot establish the cause of the breakdown or the basis of each charge from the review. Please forward your rental reference, the charge notices and any earlier correspondence privately to ics@cs.greenmotion.com so central customer services can review the rental and payment records and respond.
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