Graysons Solicitors Reviews 

2,037
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being supportive, helpful, and professional, often going above and beyond to assist them. The service provided is consistently described as efficient and timely, with many appreciating clear communication and quick responses to inquiries. People felt reassured and confident in the expertise, with many successful outcomes reported for various claims and purchases. However, some customers also noted experiencing delays and needing to frequently chase for updates on their cases. A few other people also felt that communication was sometimes unprofessional or that they received conflicting information, leading to frustration.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers expressing gratitude for their hard work, support,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Customers had positive experiences with response times, with many praising the prompt and efficient... See more

Claim

Users describe positive interactions with claim services, often highlighting the care and consistent updates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This firm have been top notch, be totally honest and transparent with them and they will provide exactly what they say. Went above and beyond before actually issuing proceedings. Didn't keep me in the... See more

Company replied

Rated 5 out of 5 stars

Graysons were amazingly supportive, reassuring and helpful throughout my journey, buying my 1st home. They use an app which was great and meant I could sign paperwork easily and quickly, making the pu... See more

Company replied

Rated 5 out of 5 stars

Caroline and Robyn have looked after all the details so well, including the ups and downs of selling and buying. They kept us very well informed and acted very fast once information arrived... See more

Company replied

Rated 5 out of 5 stars

Following my Mother’s death over ten years ago, Graysons handled the probate for my father and subsequently his Will. Recently my Dad’s property needed to be sold and the staff at Graysons in Sheffiel... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Executor
  4. Family Law Attorney
  5. Personal Injury Attorney
  6. Real Estate Attorney

About Graysons Solicitors

Written by the company

Graysons is a Sheffield, Hathersage & Chesterfield based solicitors specialising in wills & lifetime planning, probate & estate administration, property, family, personal injury, occupational illness and medical negligence.

Based in Sheffield since 1925, Graysons Solicitors is one of South Yorkshire’s most established and respected Solicitors. Through its vibrant and progressive team of dedicated legal professionals—including six highly experienced partners—the law firm has built a reputation for providing expertly tailored legal advice. The firm’s Lexcel accreditation—the Law Society’s quality mark—is testimony to its excellent standards of management and quality of service.

Graysons is recommended in the Legal 500 2023 for its work in the areas of family, personal injury, private client and medical negligence.

We are here to help you with a range of high quality legal services, including:

  • Personal injury
  • Medical negligence
  • Occupational illness and injury
  • Property matters
  • Divorce and separation
  • Children matters
  • Domestic violence
  • Wills, trusts & inheritance tax planning
  • Probate and administration of estates
  • Powers of attorney

  • Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    2K reviews

    5-star
    4-star
    3-star
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    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 61% of negative reviews

    Typically replies within 2 weeks

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    4.7

    All reviews

    (2,037)

    245 reviews in the last 12 months

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    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    I had an excellent experience with…

    I had an excellent experience with Graysons Solicitors throughout my property purchase. The entire process was handled professionally, efficiently, and with great attention to detail.
    A special thank you to my solicitor Jessica, who was always helpful, responsive, and kept me informed at every stage of the transaction. I really appreciated the clear explanations and guidance, which made the whole process much less stressful.
    The purchase was completed smoothly, and I felt confident that everything was being managed properly from start to finish. I would highly recommend Graysons Solicitors to anyone looking for a reliable and professional conveyancing service.
    Thank you again for all your hard work and support.

    16 July 2026
    Rated 5 out of 5 stars

    They looked after my problem w great…

    They looked after my problem with great care an always kept me up with any news though out my claim. Always there when I rang them .very very happy thank you .

    10 July 2026
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you so much for taking the time to leave a review we appreciate it.

    Rated 5 out of 5 stars

    Thank to to Isabella Evans and Caroline…

    Thank to to Isabella Evans and Caroline Buxton. The sale went smoothly and was really fast. We were kept in the loop at ever stage and felt well informes and looked after. Thank you to all.

    1 July 2026
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you so much for taking the time to leave a review we appreciate it.

    Rated 5 out of 5 stars

    Divorce is never easy but Angela Moores…

    Divorce is never easy but Angela Moores at Graysons really is the best at navigating divorce proceedings - especially where the matter is more complex. From liaising with the other side, gathering documents and advice for court or sharing her wealth of experience in finance and family matters she is definitely someone you would want there to help get the best outcome possible.

    8 July 2026
    Unprompted review
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you so much for taking the time to leave a review we appreciate it.

    Rated 1 out of 5 stars

    Divorce Papers and full refund not provided after a promise and ombudsman involvement.

    Divorce - appalling service, extremely poor communication, my divorce has supposedly been resolved but no papers have been sent to me although these were promised months ago, I got the ombudsman involved, and Graysons promised a full refund due to the poor service but I am still waiting for this refund although it was promised months ago. I have had different solicitors over the months and none of them have updated me or provided my divorce papers despite being told that the divorce was finalised. My case was worked on by a different solicitor every week due to the high turnover of staff. I have been in conversations with Peter Clarke a senior member of the team and he promised my papers and a full refund plus compensation but still nothing.
    My divorce which is very straightforward is still not resolved and despite the ombudsman’s involvement in my case, Graysons have ignored his instructions to finalise the divorce and provide a full refund as I am still waiting, for both. Do not use this firm for a divorce as they are unprofessional, and do not know what they are doing, they are a disgrace.

    7 July 2026
    Unprompted review
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    We have no record of you as a client.

    We have had no correspondence with the Ombudsman’s office concerning yourself and we have had no communication with you.

    If there is something you want us to investigate, then please provide details.

    Rated 5 out of 5 stars

    Excellent Conveyancing Support for a First-Time Buyer

    I contacted Graysons for my house conveyancing and would particularly like to highlight the excellent support I received from Jessica Gamble and Amy Moore. As a first-time buyer, I had a lot of questions about the process and what to expect at each stage. Jessica and Amy handled everything so smoothly and were extremely patient in explaining everything clearly to me. They made the whole purchase feel much less stressful and kept me reassured throughout. Their professionalism, responsiveness, and attention to detail really stood out. I felt supported from start to finish, and I truly appreciated how approachable and helpful they were. The entire purchase was completed in around 2.5 months, which I was really pleased with. I’m very grateful for their help and would happily recommend Graysons, especially Jessica and Amy, to anyone looking for conveyancing support.

    10 April 2026
    Unprompted review
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you for your review. We hope you are really happy in your new home.

    Rated 5 out of 5 stars

    Issy and sale of house.

    All information needed was given in a friendly manner
    and our meetings were excellent and Issy treated us
    with great respect and was a pleasure to deal with.

    3 July 2026
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you for your review we really appreciate it.

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