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Golden Insurance Reviews 

2,891
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,873 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally polite, patient, and thoroughly detailed when explaining complex insurance policies to families. Consumers highlight the outstanding customer service, noting that helpful agents make them feel completely comfortable, respected, and valued during every phone call. Reviewers also deeply appreciate the exceptionally smooth user experience, straightforward guidance, and very affordable pricing options available for their long-term coverage. Some reviewers were not happy with communication challenges, mentioning that representatives occasionally spoke too quickly or that hearing important information over the telephone was difficult.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising representatives for being... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are extremely... See more

User experience

Consumers find user experience to be positive, highlighting how helpful agents explained every detail clearly... See more

Service

Clients share satisfaction regarding the service, frequently highlighting that representatives are very... See more

Price

Customers had positive experiences with price, frequently highlighting that fortnightly payments and premiums... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nick is well spoken young man. I felt so comfortable talking to Nick. Explain every sentence to me”Nick “ Help me breaking down big words that I can’t understand, I am so grateful Nick for showi... See more

Company replied

Rated 5 out of 5 stars

Ryan was amazing and highly professional which made it alot easier fir me to decide to sign up with the policy I went with. He explained everything very clearly and I understood all information that R... See more

Company replied

Rated 5 out of 5 stars

Soraya was extremely helpful on the call today. She explained everything really clearly to me and ensured I understood everything she had said. She also checked every detail with me to ensure there we... See more

Company replied

Rated 5 out of 5 stars

Certainly Kia's kind nature. The delivery was clear and well explained, and he answered all my questions, which made it alot easier. I appreciated his professionalism and I am happy with the service t... See more

Company replied


Company details

  1. Life Insurance Agency

About Golden Insurance

Written by the company

Golden Insurance was born to meet the needs of Kiwis aged 40 and older who want to keep helping their loved ones financially – even after they’re gone.

Choose up to $250,000 life insurance benefit paid to your loved ones (depending on your age when you apply), which could help you give your loved ones a brighter tomorrow.1

 Golden Insurance Company Profile

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,891)

2,885 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole process went smoothly

The whole process went smoothly.
The guy/gentleman was a true pro who knows his stuff. Courteous and pleasant in manner.
I am very happy with what Golden Insurance offers, and I wished I had known them early.

21 October 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Paul, thanks for your review! We're glad to hear that your experience has been a positive one.

Rated 5 out of 5 stars

I have been chating with Vanessa with…

I have been chating with Vanessa with the van fantastic clear friendly and explained the policy perfect, brilliant service highly recommended

21 October 2026
Golden Insurance logo

Reply from Golden Insurance

Hi there, thank you for leaving us such a lovely review. We're glad to hear that everything went well.

Rated 5 out of 5 stars

Kia was very patient.He explained about…

Kia was very patient.He explained about the product clearly and answered my queries in a polite manner.I highly recommend Kia for your insurance matters.Thank you Kia.Ruby

21 October 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Ruby, thanks for your kind review. We're pleased that you've had a good experience with us.

Rated 5 out of 5 stars

Thankyous Golden Insurance

Thankyous Golden Insurance, this will really help my family and I for the future ❤️

14 October 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Barbara, we're grateful for your review and delighted to hear that you've had a positive experience with us.

Rated 5 out of 5 stars

Giving all the details and information…

Giving all the details and information very clearly easy to understand. Very respectful and trustworthy

20 October 2026
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Reply from Golden Insurance

Hi Apaula! Thanks for sharing your experience. We're pleased to hear that you were happy with the service.

Rated 5 out of 5 stars

Every step of the signing up process…

Every step of the signing up process was explained & Nick the agent I dealt with had made each step crystal clear . Thank very much Nick & everyone at Golden Insurance

20 October 2026
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Reply from Golden Insurance

Hi Glenn! Thank you for letting us know about your experience. We're so glad to hear that you were pleased with our service.

Rated 5 out of 5 stars

I've received good customer service…

I've received good customer service from Kia. He explained the policy very well.

20 October 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Ana, thanks for the 5 stars! We're delighted to hear that you had such a great experience with us.

Rated 5 out of 5 stars

lovely personality

lovely personality, very patient with me throughout the interview, explained in a basic language of understanding

19 October 2026
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Reply from Golden Insurance

Hi there! We're always pleased to hear from happy customers. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Finding the right life insurance for me…

Finding the right life insurance for me Golden insurance is the best fit for me.

16 October 2026
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Reply from Golden Insurance

Hi Dayna, thank you for your feedback! We're really happy to know that you were pleased with the service.

Rated 5 out of 5 stars

Dwayne

Dwayne the guy who hooked me up was very patient and helpful I actually enjoyed talking to him even though it was about insurance,

19 October 2026
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Reply from Golden Insurance

Hi Kerry! Your kind review is much appreciated. We're so glad to hear that you had a great experience with us.

Rated 5 out of 5 stars

Nick

Nick, the guy at the end of the phone was fantastic, friendly. Explained everything really well.
made it very easy. no fuss and bother.

16 October 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Donna, thanks for taking the time to share your feedback. It's wonderful to hear that you were happy with the service.

Rated 5 out of 5 stars

Soraya was very patient with me and…

Soraya was very patient with me and confident with your products. Please offer her an employee award thank you

19 October 2026
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Reply from Golden Insurance

Hi Marama! We're grateful for your lovely review and pleased to hear that you had a great experience with us.

Rated 5 out of 5 stars

The rep was very warm and made me feel…

The rep was very warm and made me feel comfortable as we went through the questions and answers.
He made me feel important, made me feel like a person and not a number

19 October 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Francessca-Faye! Thanks so much for your feedback. We're delighted to know that you were happy with the service we provided.

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service everything was explained to me very clearly and with a smile in his voice
Thankyou you helped me more than you know and I dont need to worry about leaving a funeral bill for my children .

16 October 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Ronnie, we're so pleased to receive your lovely review. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Excellent Service

Soraya was extremely helpful on the call today. She explained everything really clearly to me and ensured I understood everything she had said. She also checked every detail with me to ensure there were not mistakes in spelling or numbers. Thank you for getting my policy organised in one quick phone call!

19 October 2026
Golden Insurance logo

Reply from Golden Insurance

Hi Angela! It's great to know that you were happy with the service. We really appreciate you taking the time to let us know.

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