I purchased a Freya & Sol reed diffuser 3 months ago from my local Giftbox store a was so pleased with it that I wanted another. However it was no longer in stock but the sales assistant suggested I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process from ordering online to delivery, plus all the comms in between, were excellent When the pizza oven arrived, it looked even better in the flesh than the photos. Very happy 😄
Company replied
I have had a fantastic first experience with GiftBox. I ordered the Cosy Faux Fireplace and the whole process could not have been easier. My parcel arrived within 3 days, in perfect condition and... See more
Company replied
I LOVE! Smokemart Giftbox!, the staff are fantastic & the special gift buys are the best, I love it so much I could live there! The products are unique & beautiful with great quality & I found I co... See more
Company replied
Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Had a issue with my Halloween animatronics all sourted no issues replacement in mail
The communication was great With the issue I had it’s been replaced
29 September 2026
Reply from GiftBox
Hi Karen, thank you for taking the time to leave a five-star review! We’re glad that our Giftbox customer service team was able to resolve the issue quickly to your satisfaction. We appreciate you giving us the opportunity to make things right :)
Great prices and delivery
Great prices and delivery. Always have a good experience purchasing.
28 September 2026
Reply from GiftBox
Hi David, thank you so much for taking the time leave us a five-star review and we’re so pleased to hear you always have a good experience with GiftBox and that you’re happy with our prices and delivery.
So easy and your prices were cheap and…
So easy and your prices were cheap and the items arrived in great condition
28 September 2026
Reply from GiftBox
Hi Samantha, thank you so much for taking the time leave us a five-star review and we’re thrilled to hear you found shopping with Giftbox easy, loved our prices, and your items in great condition.
Great website checkout process
Great website checkout process. Good communication, and item ready and packed nicely when I arrived to collect my order. Thank you!
27 September 2026
Reply from GiftBox
Hi Simeon, thank you so much for taking the time leave us a five-star review! We’re delighted to hear you had a smooth checkout experience, good communication with Giftbox Click and Collect service :)
The pumpkin is really great
The pumpkin is really great, but I think it was a shop display when it arrived it had battery in it that were flat and no battery cover and it looked used.
28 September 2026
Reply from GiftBox
Hi Sharon, thank you for bringing this to our attention, please contact hello@giftbox.com.au to resolve this matter for you.
Really good prices quick delivery the…
Really good prices quick delivery the only thing is i think $15 for shipping is a bit steep but I'm still happy with my purchases
28 September 2026
Reply from GiftBox
Hi Leanne, thank you so much for taking the time leave us a five-star review! We’re so pleased to hear you’re happy with our prices, quick delivery, and your Giftbox purchases :)
We appreciate you taking the time to share your feedback regarding the $15 shipping cost.
14" Rotating Pizza Oven
Really fast delivery. Still in the outer box, as it will be a gift for a family member, but impressed by the quick turnaround
28 September 2026
Reply from GiftBox
Hi Douglas, thank you so much for taking the time leave Giftbox a five-star review! We’re delighted to hear you were impressed with the fast delivery and quick turnaround. We hope your family member loves their gift :)
Products are good.
28 September 2026
Reply from GiftBox
Hi Sahil, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with your Giftbox products :)
Reply from GiftBox
Hi Diane, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with our Giftbox delivery.
Reply from GiftBox
Hi Georgina, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with your Giftbox products :)
Great experience and Service
The whole process from ordering online to delivery, plus all the comms in between, were excellent When the pizza oven arrived, it looked even better in the flesh than the photos. Very happy 😄
10 September 2026
Reply from GiftBox
Hi Gary, thank you for taking the time to leave Giftbox a five-star review! We’re thrilled to hear that you were happy with the entire experience, from ordering through to delivery and our communication along the way. It’s especially great to hear that your pizza oven looked even better in person than in the photos!
Great quality Halloween product
9 September 2026
Reply from GiftBox
Hi Amanda, thank you for taking the time to leave us a five-star review! We’re thrilled to hear you love our Halloween product, thank you for shopping with Giftbox :)
Great customer service
Great customer service. On delivery the pizza stone was cracked in half, the team at gift box were quick to respond and replaced the pizza stone with quick delivery. Well done gift box.
8 September 2026
Reply from GiftBox
Hi Mark, thank you for taking the time to leave a five-star review! We’re really sorry to hear that your stone arrived cracked however, we’re glad that our Giftbox customer service team was able to resolve the issue quickly to your satisfaction. We appreciate you giving us the opportunity to make things right :)
Great easy to order love the prices
24 September 2026
Reply from GiftBox
Hi Karen, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that you loved the prices :)
Customer service was excellent
Customer service was excellent - very professional and efficient.
26 August 2026
Reply from GiftBox
Hi JP, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a positive experience with GiftBox customer service!
Highly recommended
The product is great and what really amazed us that it arrived at our house within two days of ordering
23 September 2026
Reply from GiftBox
Hi Raoul, thank you for taking the time to leave us a five-star review! We’re thrilled to hear you love our Halloween product and that your Giftbox order arrived quickly.
Reply from GiftBox
Hi Geraldine, thank you for taking the time to leave Giftbox a five-star review! We’re thrilled to hear that your order arrived so quickly.
Reply from GiftBox
Hi Jason, thank you for bringing this to our attention, please contact hello@giftbox.com.au to resolve this matter for you
Reply from GiftBox
Hi Kathy, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that the delivery was fast :)
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