I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
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Review summary
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I bought an oversized cinema chair, i recieved it 8 days after order confirmed. Pretty good i thought, also the most comfortable peice of furniture ive owned i am hoping to buy 2 more
Company replied
Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Quick easy and fast in everyway.
Quick easy and fast in everyway.. from ordering online to the click and collect notification. Happy customer
31 July 2026
Best customer service!!!
31 July 2026
This was my second time shopping on…
This was my second time shopping on Giftbox.
Got what I wanted with out any hassle, until checking out, was unable to do it using Afterpay as I used it on my first time on Giftbox
31 July 2026
Gave me a second hand item
Gave me a second hand item. Firstly it arrived broken. Got a replacement in the mail and that one came used!!! Not happy at all. Delivery was fast though and drivers were lovely can’t fault them.
31 July 2026
Oversized hoodies
Felt really good product, reviewing after using it, much needed in winter.
30 July 2026
I ordered a very high quality Gizmo…
I ordered a very high quality Gizmo Gremlins figurine and it is so well made. Great value for money and it arrived so quickly. Thanks so much ☺️
13 July 2026
Reply from GiftBox
Hi Georgina, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a quick and easy experience with Giftbox Click and Collect.
I bought an oversized cinema chair
I bought an oversized cinema chair, i recieved it 8 days after order confirmed. Pretty good i thought, also the most comfortable peice of furniture ive owned i am hoping to buy 2 more
27 July 2026
Unprompted review
Reply from GiftBox
Hey Ellen, thanks for taking the time to leave us a five-star review!
We're delighted to hear your oversized cinema chair arrived quickly and that it's the most comfortable piece of furniture you've ever owned. We love to hear that our customers love our products as much as we do! We look forward to you purchasing from Giftbox again :)
Love all discount prices and offers
Love all discount prices and offers. I bought cinema sofa and I am very happy. Delivery could be better tho 🙏
13 July 2026
Reply from GiftBox
Hi Hanka, thanks for taking the time to leave us a five-star review!
We are thrilled to hear that you love the cinema sofa and that you enjoyed Giftbox discounts and special offers! We are sorry to hear that your experience with Hunter Express, we will share this with our logistics team.
Quick and efficient!
10 July 2026
Reply from GiftBox
Hi Ros, thank you so much for taking the time leave us a four-star review! We’re pleased to hear you had a quick and efficient experience with our Giftbox Click and Collect.
Reply from GiftBox
Hi Anne, thank you so much for taking the time leave us a five-star review! We’re really glad you are happy with our Giftbox service and that you love your lamp :)
Reply from GiftBox
Hi Tina, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that the delivery was fast :)
Reply from GiftBox
Hi Francesc, thank you for taking the time to leave a five-star review and we are thrilled to hear that you had a great experience with GiftBox customer service!
I still haven't received my $300 order…
I still haven't received my $300 order of a pizza oven 😕
20 July 2026
Reply from GiftBox
Hi Ian, thank you for sharing your feedback! Your tracking shows delivered - BULLI NSW • Mon 27 Jul, 9.42am. If this is not correct; please reach out to Startrack and our customer service team.
Reply from GiftBox
Hi Lydia, we're sorry to hear that your Spyra Go was not working when you received it. As requested, we processed a refund for you and we apologise for the service.
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