I was very happy with everything I ordered what I wanted picked same day delivery I got updates about my delivery I got updated when my delivery was here excellent service every was packed fantastic... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Gift Box. Excellent company.
What an excellent company. Ordered on the weekend and was delivered on Tuesday. Great communication and my package was not damaged at all. Highly recommend shopping from Gift Box.
10 August 2026
Reply from GiftBox
Hi Sonya, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a fast experience with our Giftbox delivery service :)
thank you guys
31 July 2026
Unprompted review
Reply from GiftBox
Hi Jack, thanks for taking the time to leave us a five-star review! We're really glad you had a good experience with Giftbox :)
Beautiful sofa chair
Beautiful sofa chair, love it for my book room and grandkids love it too.
20 May 2026
Reply from GiftBox
Hi Jennifer, thanks for taking the time to leave us a five-star review!
We love hearing that our customers love our Hazel sofa as much as we do, thank you for shopping with Giftbox :)
Great bargains and very quick delivery 😁
6 August 2026
Reply from GiftBox
Hi Jody, thank you for taking the time to leave a five-star review! We’re glad to know you're happy with our sales and quick delivery, thank you for shopping with Giftbox :)
Reply from GiftBox
Hi Georges, thank you for taking the time to leave a five-star review! We’re glad to know the product was as described and well priced, thank you for shopping with Giftbox :)
Reply from GiftBox
Hi Janine, thank you so much for taking the time leave us a four-star review! We’re pleased to hear you received helpful and courteous experience from our Giftbox team:)
Very happy customer
I was very happy with everything I ordered what I wanted picked same day delivery I got updates about my delivery I got updated when my delivery was here excellent service every was packed fantastic in the bag
Very happy with everything
7 August 2026
Reply from GiftBox
Hi Ashlee, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive experience with our GiftBox Same Day Delivery!
Reply from GiftBox
Hi Kelly, thank you for taking the time to leave a five-star review and we are so happy to hear that you loved everything! Thank you for shopping with Giftbox :)
I love everything I have gotten from…
I love everything I have gotten from gift box products and service is good
5 August 2026
Reply from GiftBox
Hi Jenelle, thank you for taking the time to leave a wonderful five-star review and your kind words! We're thrilled to hear you've loved everything you've purchased from Giftbox and that you've had a great experience with both our products and service :)
Happy with products and postage speed
Happy with products and postage speed, will buy again
5 August 2026
Reply from GiftBox
Hi Jason, thank you for taking the time to leave a five-star review! We’re thrilled to hear you are happy with our Giftbox products and that your order arrived quickly.
The delivery time was good before the…
The delivery time was good before the scheduled date. The productis great we used it that evening pizza oven.
20 July 2026
Reply from GiftBox
Hi Greg, thank you so much for taking the time leave us a four-star review! We're so glad your Giftbox order arrived ahead of schedule and that you're happy with the product. We hope you have many more delicious pizza nights ahead :)
I found it very easy to find what I was…
I found it very easy to find what I was looking for and the item was on special which was even better. The delivery was fast and the lamp was in one piece so I didn’t have to put it together.
4 August 2026
Reply from GiftBox
Hi Kelly, thank you so much for taking the time leave us a five-star review! We're so pleased to hear you found exactly what you were looking for and that your lamp arrived quickly, ready to enjoy straight out of the box. Thank you shopping with Giftbox :)
12” rotating pizza oven
I ordered the 12” rotating pizza oven, I had to get it delivered was delivered to my home in less than 2 weeks.
The pizza oven is absolutely perfect, making my own is far better.
20 July 2026
Reply from GiftBox
Hi Donna, thank you so much for taking the time leave us a five-star review! We're so glad to hear your 12" rotating pizza oven arrived quickly and that you're loving it. Thank you for shopping with Giftbox :)
The perfect place to find a gift.
Fun and quirky range of products - you’ll always find something for a good gift idea.
29 June 2026
Reply from GiftBox
Hi Clinton, thank you so much for taking the time leave Giftbox a five-star review and your kind words! We're thrilled you love our fun and quirky range.
24 hours from placing order to…
24 hours from placing order to receiving it! Super impressed but it's not the first time it's happened.
Great products and service
4 August 2026
Reply from GiftBox
Hi Llynda, thank you so much for taking the time leave Giftbox a five-star review :) We’re really glad we were able to have your order placed and delivered within 24 hours especially as it was regular post!
I was having issues ordering and paying…
I was having issues ordering and paying so had to ring and the young lady went out of her way to help as I am not good on computers but she helped me to sort it all out
30 July 2026
Reply from GiftBox
Hi Lynda, thank you so much for taking the time leave a lovely five-star review! We're so pleased our Giftbox team were able to help you through the ordering process and we'll be sure to pass your kind words on to her :)
took much longer than expected
took much longer than expected, the tracking was wrong as deliver came after the ETA
13 July 2026
Reply from GiftBox
Hi Rach, thank you for sharing your feedback! We're sorry to hear your order took longer than expected and that the tracking information didn't accurately reflect the delivery timing. We appreciate you bringing this to our attention, and we'll continue working to improve both our shipping experience
Reply from GiftBox
Hi Joanne, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that the delivery was fast :)
The staff in Rockhampton were amazing…
The staff in Rockhampton were amazing with me . I ordered on line. Went in store and they were just amazing. Don’t know your names but thank you to the two lady’s. And to the customer care or who ever it was that they had to ring to sort out my order she was amazing to. 🌟.
17 July 2026
Reply from GiftBox
Hi Lauren, thank you so much for taking the time leave a five-star review! We’re so happy to hear the Giftbox team at our Rockhampton store were amazing! We’ll be sure to pass your kind words on to both of them :)
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