I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
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Review summary
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Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
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There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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They excellent i often order my smokes for delivery but at the weekend they had trouble with their system and even when i rang they were so lovely and when they got it fixed they were nice enough to... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I did a click to collect order for a…
I did a click to collect order for a particular store. After placing the order, i was notified via email that the certain store i had chosen could not fill my order. I was told that a check had been done and there were 2 other stores near me and both had the item available. The email went on to say that if I let them know which store was more convenient for me to go to, they would let that store know and transfer my order to them.
They also said that if none of the stores were convenient to me they would deliver my parcel free of charge to my address, or they would cancel the order and refund me.
This in my opinion is fantastic customer service. I am more than happy with this service. 110% from me.
6 July 2026
Great experience
7 July 2026
Exactly what I was looking for
Great product exactly what I was looking for,quick delivery and nicely packed. So much I repurchased straight away.
6 July 2026
Great item and customer service when I…
Great item and customer service when I had clarify something with my purchase. Would definitely purchase from them again.
29 June 2026
Reply from GiftBox
Hi Janole, thank you for taking the time to leave a five-star review :) We’re pleased to hear you’re happy with the Giftbox speaker as well as our customer service. We look forward to you purchasing with us again!
Easy ordering great prices and fast…
Easy ordering great prices and fast delivery and a great range
6 July 2026
Reply from GiftBox
Hi Carmen, thank you for taking the time to leave a fantastic five-star review and your kind words. We’re so pleased to hear you’re happy with Giftbox prices, product range, fast delivery and the easy ordering experience.
Good product and delivered promptly
Good product and delivered promptly
As described and works well
19 June 2026
Reply from GiftBox
Hi Fred, thank you for taking the time to leave a five-star review! We’re thrilled to hear you are happy with your lamp and that your Giftbox order arrived quickly.
Excellent sales personnel
Excellent sales personnel; I love the beautiful lights, so I bought four of them at a bargain price. I am very happy with the service, and the product was ready to pick up not long after I went home and ordered online. Love Mildura GiftBox.
Marj Johanson
6 July 2026
Reply from GiftBox
Hi Marjorie, thank you for taking the time to leave a five-star review and your kind words. We're so pleased you love your products, pricing and the Click and Collect service from our customer service team, we will share this to Giftbox Mildura :)
Fab-tastic and fast
Fab-tastic, great prices and fast delivery. My Christmas shopping is already done for the year, thanks Giftbox!
19 June 2026
Reply from GiftBox
Hi Emilie, thank you for taking the time to leave a five-star review and your kind words. We’re so pleased to hear you’re happy with Giftbox prices, fast delivery and that you chose us for your Christmas shopping :)
Reply from GiftBox
Hi Gordana, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive experience with our GiftBox customer service and quick Same Day Delivery!
I like the product it sells and the…
I like the product it sells and the price at which they sell them for.
3 July 2026
Reply from GiftBox
Hi George, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with Giftbox products and pricing.
Reply from GiftBox
Hi Warwick, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with our Giftbox product and Same Day service :)
Delivered the wrong item but they…
Delivered the wrong item but they delivered the right item within a few days very happy
16 June 2026
Reply from GiftBox
Hi David, thank you so much for taking the time leave us a five-star review! We sincerely apologize for the initial mix-up with your order, but we're so glad we were able to get the correct item to you within a few days. We really appreciate your patience and are delighted to hear you're happy with the resolution from Giftbox customer service.
quick delivery and great item
17 June 2026
Reply from GiftBox
Hi Corinne, thank you so much for taking the time leave us a five-star review! We’re really glad that you loved the product and quick delivery :)
I ordered the heated clothes rack but…
I ordered the heated clothes rack but you sent everything but that and only gave me half the money back. Pretty disappointed in that
1 July 2026
Reply from GiftBox
Hi Lillian, I'm sorry for the disappointment. The heated clothes rack was unfortunately out of stock at our warehouse. The full amount for the heated clothes rack, $64.99, was refunded back to your original payment method. If you're only seeing a partial refund at the moment, please let us know and we'll be happy to look into it for you.
Great customer service and click and…
Great customer service and click and collect was quick and easy
14 June 2026
Reply from GiftBox
Hi Bettina, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a great experience with GiftBox customer service and Click and Collect was quick and easy :)
I made a online order and it was very…
I made a online order and it was very easy and convenient.
30 June 2026
Reply from GiftBox
Hi Julie, thank you for taking the time to leave a five-star review! We're so glad to hear you found Giftbox online ordering process easy and convenient.
Reply from GiftBox
Hi Samantha, thank you for taking the time to leave a five-star review! We're so pleased to hear you were happy with the fast delivery and that our product descriptions matched what you received. It's wonderful to know you loved our Giftbox products too :)
Easy to use and order 😊
30 June 2026
Reply from GiftBox
Hi Stacy, thank you for taking the time to leave a five-star review! We're glad to hear you found the Giftbox website easy to use and order :)
Fast delivery
Fast delivery, product was exactly as advertised. Kept informed about tracking.
29 June 2026
Reply from GiftBox
Hi Tracey, thank you for taking the time to leave a five-star review, we're delighted to hear your Giftbox order arrived quickly, the product was exactly as advertised, and that you found the tracking updates helpful.
Fantastic very quick and easy to buy…
Fantastic very quick and easy to buy amazing things
29 June 2026
Reply from GiftBox
Hi Lita, thank you for taking the time to leave a five-star review and your kind words, we're thrilled to hear you found the shopping experience quick and easy, and that you loved our Giftbox range.
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