I went into the Birmingham store looking for a functional trainer for my home gym but I wasn’t sure which one would best suit my needs. Phoebe was absolutely brilliant and helped explain each one indi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visited Fitshop in Glasgow. Craig was so helpful and knowledgeable. Explained the machines clearly so we could make an informed decision on the correct equipment for us. Gave us lots of tips for my h... See more
Company replied
We were purchasing an all in one trainer for a home gym but were unsure of what we wanted. Initially helped by Craig and then by Erin, we received expert advice from both which allowed us to make an i... See more
Company replied
I communicated quite a bit with Callum who was very helpful. I live in Guernsey Channel Islands and he sorted the shipping and because we are UK VAT exempt he sorted that to. I was a bit tentative... See more
Company replied
Company details
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
- Table Tennis Supply Store
About Fitshop UK
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contact info
3 Rutherglen Links, G73 1DF, Glasgow, United Kingdom
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic variety of fitness equipment…
Fantastic variety of fitness equipment and very reasonably priced.
Luke was excellent in explaining the pros and cons of the products.
Great team!
13 July 2026
Unprompted review
Great communication and easy interaction.
Dillon was really friendly and talked us through the differences between the two items I was looking at.
He broke each item down and helped me identify which was the better option for me.
Great communication and easy interaction.
13 July 2026
Unprompted review
Have only good things to say about the…
Have only good things to say about the help I received from Callum in your Aberdeen Store! Really helpful in explaining my options which was appreciated over 3 visits. The vast choice of equipment was also good to see.
9 July 2026
Unprompted review
Great Service
I was looking for a cross trainer and came across Fitshop who stocked the one I was after.
I went online and chatted to Kane in the Edinburgh, he was super helpful and sent over a quote to me within minutes. I placed the order and it arrived within 5 days.
Highly recommend these guys if you're looking for gym equipment.
4 July 2026
Unprompted review
Efficient and helpful
Max was great, quick to reply, efficient with dealing with my request and got it sorted within minutes. Thank you!
13 July 2026
Unprompted review
Very helpful and professional
Very helpful and professional. Luke was fantastic would recommend to anyone
13 July 2026
Unprompted review
Taurus Pro Iso Belt Squat/Phoebe/Fitshop Birmingham
Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it together yet, but looks very impressive and constructed from heavy gauge steel. Very pleased and highly recommended.
24 June 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Genuinely delighted at the service
Genuinely delighted at the service, speed and value. When the thread went in the exercise bike pedal I thought I'd have to buy a new one. A quick call to Fitshop and I had an easy to follow process and a spare part sent out to me saving hundreds of pounds on a new bike.
13 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Great service from start to finish
Great service from start to finish
Smooth transition from buying to delivery/installation
Good communication
Look forward to using new interactive treadmill and bike in our organisation
10 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
We were immediately greeted & although…
We were immediately greeted & although busy were dealt with quickly & efficiently. Very good service.
12 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Nottingham shop is great with…
Nottingham shop is great with competitive prices and a friendly service!
12 July 2026
Unprompted review
Great service and advice by Dale at the…
Great service and advice by Dale at the Leeds store.
Talked us through the Peloton bike + and Peloton Treadmill and priced up a dumbbell set.
12 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Erin and Lewis in the Glasgow shop were…
Erin and Lewis in the Glasgow shop were super helpful and helped me find the perfect yoga mat! Thanks guys 🌟
11 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Best in Nottingham
Best fit shop in Nottingham. Everything from equipment to supplements under one roof, decent prices and staff who actually know their stuff. Highly recommend.
11 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Amazing experience would recommend to…
Amazing experience would recommend to everyone
11 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Great experience in the shop in Leeds
Great experience in the shop in Leeds, got my skull kettlebell from Dale and he helped me get it to the car. Deffo recommend.
11 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Quick knowledgable service very helpful…
Quick knowledgable service very helpful shop manager -quick delivery and great price
10 July 2026
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Had a slight issue but someone from…
Had a slight issue but someone from customer care gave me a phone call and resolved my issue and then some which I was surprised they was so good about it which helped me decide to make more purchases from them the same day. After the service I got from them will definitely be using them in future
10 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.