Fitshop UK Reviews 

I bought a piece of equipment on Monday, it was with the courier on Tuesday, it is now Friday and nothing delivered. I called customer service who informed me the Courier had tried to deliver but we weren't in, which is false. Upon further questioning I was told that the courier had to book us in before delivering, I have never been called so why would they try and deliver. I now have to wait until Monday to receive my item, what is frustrating is that my address is only 25 minutes away from Fitshop's Warehouse. I'm sure the product will be great but I'm extremely unhappy with the service.

Customer Service hung up on me this morning due to me wanting to cancel my order- as I had not heard following it being placed a week ago. Called back- they picked up and hung up again. Disgusting customer service- awaiting deposit so I can go elsewhere ASAP.

The Fitshop website seems to me to be attuned primarily to people familiar with gyms. As a result, I found it difficult to work out precisely what I needed from the many choices and 'bundles' on offer. Having sought advice and an 'interpreter', the ordering process was quick and easy. Delivery was speedy and efficient and the product is of industrial quality. Now in operation, it is doing exactly what I wanted.
One the whole, the experience was very good, but a little more attention could be given to the non expert.

Amazing selection of equipment and Phil was very helpful today!

Great service, highly recommend

Excellent customer service! I recently bought an exercise bench from Fitshop, and after contacting them about their Price Promise, they honoured it without any hassle. A special thank you to Alisha, who was friendly, professional, and very helpful throughout the process. She kept me informed and arranged for my partial refund to be passed to the accounts team for processing. It's refreshing to deal with a company that stands by its promises and values its customers. Based on my experience so far, I would happily recommend Fitshop to anyone looking for fitness equipment.

Brilliant service really helpful bought numerous equipment from company always good service

Great help finding what I need by Lewis ! Amazing store . Highly recommend. Brilliant to be able to go into a store to try the equipment that I want to buy !

Visited Glasgow store to buy a rowing machine. Staff were knowledgeable and friendly.

Senti and Phoebe were both excellent in answering all my questions and queries pre and post purchase. Would highly recommend the Birmingham store and staff to anyone who is looking for a no pressure, friendly experience.

Craig was great. Helped me decide on whether the MS65 was the right choice for me. The other staff Erin & Melina were also very friendly! Would highly recommend this store. Will be back !

After buying a poor excuse for a weight bench from an online supplier, which sadly, did not live up to expectations, I decided to go a bit more 'up-market' and buy a bench from a recognised sports equipment supplier. I eventually opted for Fitshop and bought the Tunturi UB80 Weight Bench. This is an excellent piece of kit, with easy-to-understand instructions and a relatively simple process to put the bench together. The only criticism I have is that assembly requires two different sized Allen Keys, which as I didn't have I had to order. A minor issue but I have now added a good set of Allen Keys to my toolbox. So, about the bench. It's really well-made, robust and great to use. The height is good, the bench padding is comfortable and for the free-weights training regime I use it fits my purpose. Fitshop has a great reputation and sells high-quality products.

Very happy with the advice given on the phone and in the Chessington store. The installation team was extremely professional too.

I met with Garth in the Willesden Store. He was very knowledgeable, friendly and above all helpful. I’ll be back for sure…

Garth helped me choose the right dumbbells and equipment for my fitness goals and made sure I had a good experience when I had requirements around transporting. Came in not sure what I needed but gave helpful advice.

Fantastic product, great price and waiting time for delivery excellent. The only negative is the actual delivery, the guy knocked on door, I answered and he just left the mats in my garden, how the heck am I supposed to get them in the house/ garage myself they weigh a ton! Yeah delivery could be a lot better but product itself really good.

I would love to review the product but I have never even received it. Unfortunately you can't give 0 stars. The couriers were never given my full address for delivery so although I had booked a day it didn't arrive, I was not contacted by the courier or fitshop. I had to hassle the courier and after 45mins on chat with them was told I couldn't amend the address and that the supplier had to, getting fitshop to do anything was slow at best. Fitshop had supposedly been chasing the courier but supplied me with no updates unless I hassled them again very slow at replies. I am still waiting for a refund to place my £2000 order elsewhere, it has been nearly 2 weeks since it was meant to be delivered. Service is shocking. Won't be using them in the future, there are plenty of other suppliers all at very similar prices.

Fitshop Nottingham staff were excellent. When the product I wanted was out of stock they reserved it for me, and as soon as new stock was available put it aside and contacted me. The product itself, Tarus viynal covered 16kg kettlebell was of excellent quality and will stand up to many years of use.

Shocking ... that's all i can say. Ordering is easy, but why wouldn't it be, this is the point there taking your money. If you want some customer service .... then don't bother wasting your time on the phone. Oh and if you want to cancel the order due to poor service they tell you you will be charged the delivery ... even thought its not been delivered. With Gym equipment there's little difference in price.. i would find a different retailer! Update from the above- Fitshop have been rude, arrogant, unhelpful and totally inept from the start, thankfully the order is now cancelled and I will find a decent company that actually cares! Who know when I will be credited for the money spent… I can’t wait for that argument with them!