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Easy Bathrooms Reviews 

14,172
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,892 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, approachable, and helpful throughout the entire bathroom design journey. Many people note that showroom teams provide outstanding support, valuable layout ideas, and practical advice without applying any pressure to buy. Consumers value the friendly attitudes and efficiency experienced during showroom visits and planning sessions. However, some customers also noted frustrating issues regarding delivery delays and receiving damaged items. A few people additionally mentioned experiencing difficulties in securing timely resolutions from support teams regarding missing parts or prolonged installation timelines.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Clients share ambiguous opinions on product experiences, with some consumers praising the vast selection of... See more

Service

Reviewers mention positive feedback about service, with consumers praising knowledgeable staff members who... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting that while some consumers enjoyed quick... See more

Customer service

People report ambiguous experiences with customer service, as many consumers praise helpful staff members... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The contractor (Ziggy) was excellent, very helpful and tidy from start to finish. Couldn't fault him. Likewise the girls at head office, especially Alisha, who helped me recover over payment caused by... See more

Company replied

Rated 4 out of 5 stars

When you think you have planned everything and you are ready to invest your hard earned cash into a new bathroom, you learn quickly that you cannot plan enough. Thanks to Andy, Michelle and Sim... See more

Company replied

Rated 4 out of 5 stars

Excellent products. Shame you cant lump deliveries and avoid multiple shipping charges. Contacting was easy and help constructive. Had one issue with mismatched toilet cistern and pan this was know pr... See more

Company replied

Rated 4 out of 5 stars

We visited Easy Bathrooms in Altrincham. Chris was brilliant. Nothing was a problem. Changes additional orders etc. All arrived in good time. Refunds for returns processed in a timely manner. Not... See more

Company replied


Company details

  1. Bathroom Supply Store
  2. also in
  3. Bathroom Remodeler
  4. Mirror Shop
  5. Radiator Shop
  6. Shower Door Shop
  7. Tile Store

About Easy Bathrooms

Written by the company

Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.

Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.

Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.

Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.

Simply Luxurious

Written by the company

Award Winning Design & Install Service
BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
Free Online Planner
Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
Nationwide Showrooms
With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
Book an Appointment
We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
Flexible Finance
Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
Inspiration Hub
Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
Dedicated Trade Hub
Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.

Contact info

Complete Bathroom Installation Service

From bathroom design to installation, our expert team handles it all.

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.3

All reviews

(14,172)

2,640 reviews in the last 12 months

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Rated 5 out of 5 stars

Lady in the shop listened to our ideas…

Lady in the shop listened to our ideas for our new bathroom and give us some great advice around what would suit our needs. She advised on everything we would require, delivery times and when to arrange delivery at a time which would suit the installers. Everything has worked out great and we now have a lovely new bathroom which we owe our thanks to the team at Stockton. Great product but most importantly great service from the staff in store in particular Dawn. Thankyou.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

William the Manager of oxford easy…

William the Manager of oxford easy bathrooms was fantastic and helpful
Just bought a new house and needed showroom have the experience in bathrooms project and William has all the knowledge and the expertise
Fantastic service would highly recommend

4 November 2026
Unprompted review
Rated 4 out of 5 stars

Shower Bath

On the whole our experience was a good one. we had a slight issue with the wrong taps being supplied but this was quickly rectified and the appropriate refund issued. We are very pleased with the Bath but have yet to fit the shower screen as work still in progress.

3 November 2026
Rated 2 out of 5 stars

Lack lustre sales experience.

Lack lustre sales experience.
Very uninterested staff, minimum questions asked about the project, no advice, just "which tile would you like a price for"

Never stood up from desk just "computer says this this cost" type of communication.

27 October 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

We're sorry to hear that your visit didn't meet your expectations. We want our customers to feel supported and receive helpful advice when planning their projects, so it's disappointing to hear this wasn't your experience. Your feedback is important to us and will be shared with the relevant showroom management team to review with the staff involved. Thank you for bringing this to our attention.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Andrew was extreamly knowledable and…

Andrew was extreamly knowledable and was able to recommend options that we had not thought of. I particularly like the plan he had come with.

1 November 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback! We're delighted to hear Andrew's knowledge and recommendations helped you explore options you hadn't previously considered. It's great to know you were particularly pleased with the plan he put together. We'll be sure to pass on your kind comments to Andrew!

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Large & varied display

Large & varied display, clear identification of items on display, knowledgeable staff on hand but not intrusive.

29 October 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback! We're pleased to hear you enjoyed the variety of displays and found our products clearly presented. It's also great to know our team were knowledgeable and available to help while giving you space to browse. We really appreciate your comments!

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Wonderfull staff

staff were very friendly and extremely helpful and efficient.

3 November 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback! We're delighted to hear our team were so friendly, helpful and efficient. Your kind comments are greatly appreciated and will be shared with the team.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Friendly efficient staff prepared the…

Friendly efficient staff prepared the quotation. Delivery arranged on time and minor issues handled quickly with replacement supplied.

20 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback! We're delighted to hear our team made the quotation process so straightforward and that your delivery arrived on time. It's also great to hear any minor issues were resolved quickly. We really appreciate your support!

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Perfect replacement for my old shower…

Perfect replacement for my old shower head

20 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your feedback! We're delighted to hear you've found the perfect replacement for your old shower head. We hope you enjoy your new purchase!

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Staff very friendly

Very good product and nice stuff excellent customer service

20 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback! We're delighted to hear you're happy with your product and the service provided by our team. Your kind comments are greatly appreciated!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

My personal experience with Easy Bathrooms team

My experience with Easy Bathrooms has generally been positive. I have had a few issues but that was due to the independent fitter. All and I would rate them well.

28 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your feedback! We're pleased to hear that your overall experience with Easy Bathrooms has been positive. We're sorry to hear you've encountered some issues along the way, but appreciate you taking the time to share your experience and are glad you would recommend us. Thank you for choosing Easy Bathrooms!

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Excellent customer service

I had an excellent experience when purchasing my new cloakroom furniture and accessories at the St Helens store. Carlos assisted me with my order and was professional and knowledgeable and extremely helpful. He took the time to answer all of my questions and guided through what to expect from easy bathrooms. He kept me informed throughout and I would not hesitate to recommend Carlos and easy bathrooms to friends and family.

12 October 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for such fantastic feedback! We're delighted to hear Carlos made your experience at our St Helens showroom so enjoyable. It's great to know his knowledge, professionalism and communication gave you confidence throughout the process. We'll be sure to pass on your lovely comments to Carlos. Thank you for recommending Easy Bathrooms!

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Great service

Nice website, easy to navigate and search for items, straight forward ordering and confirmation email sent straight away, goods arrived on time in perfect condition and were good quality with all correct items and nothing missing, Items were packed nicely on a pallet to avoid damage and i received up to date tracking, great service from start to finish

29 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for such fantastic feedback! We're delighted to hear everything went so smoothly, from navigating our website and placing your order through to delivery. It's great to know your items arrived safely, on time and exactly as expected. We really appreciate you taking the time to share your experience!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Staff were very helpfull and polite

Staff were very helpfull and polite, good customer service whe a few of our floor tiles were broken, all sorted with no hassle .

20 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback! We're pleased to hear our team were so helpful and polite, and that the issue with your damaged tiles was resolved quickly and without any hassle. Your kind comments are greatly appreciated!

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Alsways helpfull lots of trade…

Alsways helpfull lots of trade discounts happy with customer service great place

1 November 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your great feedback! We're delighted to hear you're happy with the customer service, our trade discounts and the support provided by our team. We really appreciate your continued support!

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Having just moved house we went to Easy…

Having just moved house we went to Easy bathrooms because we bought our last bathroom for the previous house.
The staff at Stourbridge were exceptional. My wife changed her mind 4 times having ordered the bathroom fittings. The staff couldn't have done more. They treated us with respect and we got there in the end.
They were extremely professional and had a great sense of humour.
Definitely recommend.
Steve C.

7 August 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for such wonderful feedback! We're delighted to hear the team at our Stourbridge showroom made your experience so enjoyable. Choosing a new bathroom can involve plenty of decisions, so it's great to know the team were patient, accommodating and kept things enjoyable throughout. We'll be sure to pass on your lovely comments. Thank you for your continued support and recommendation!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Excellent customer service Netherfield

We visited the Netherfield, Nottngham branch and received excellent, advise and support from Chris. He was very professional throughout the whole process, showing options to enable us to make the best choices for us. We cannot thank him enough for the clear communication and support. Would highly recommend Chris.

30 October 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for such fantastic feedback! We're delighted to hear Chris made your visit to our Netherfield showroom such a positive experience. It's great to know his knowledge, professionalism and clear communication helped you explore the options and make the right choices. We'll be sure to pass on your lovely comments to Chris. Thank you for your recommendation!

Many thanks
Hannah
Easy Bathrooms & Tiles

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