Excellant products bath toilet and sink units. Packaging needs improving as marks were found on the edge due to wooden crate rubbing it but came out. Taps etc very very expensive so went else where.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service. The employees are very professional and make you feel comfortable about asking questions, taking time to think, etc, also friendly. But most important for me is that they come across ve... See more
Company replied
We travel all the way from Manchester to visit Easy Bathrooms, as Gemma is so kind, extremely knowledgeable and always identifies the correct tiles for our new house. Gemma was also great at picking o... See more
Company replied
Sales is relaxed, allowing you to browse the products at your own time without any pressure. Ben, in the Barnsley store, was patient and knowledgeable and guided us through the process of choosing the... See more
Company replied
Company details
About Easy Bathrooms
Written by the company
Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.
Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.
Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.
Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.
Simply Luxurious
Written by the company
- Award Winning Design & Install Service
- BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
- Free Online Planner
- Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
- Nationwide Showrooms
- With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
- Book an Appointment
- We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
- Flexible Finance
- Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
- Inspiration Hub
- Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
- Dedicated Trade Hub
- Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.
Contact info
Easy Bathrooms, WF2 7UA, Wakefield, United Kingdom
- 0330 660 1120
- Support@easybathrooms.com
- easybathrooms.com
Complete Bathroom Installation Service
4.3
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Service!
Massive thanks to Carl in the Roker store who helped me with my tile selection for the hallway! I was sooooo indecisive and with his expert opinion and great taste I came to a decision which I’m extremely happy with! The process was slick and easy and I was updated regularly on delivery. Once my tiles arrived Carl even helped me load them into the car! Thank you so much!!
28 June 2026
Good service
Although the initial delivery was not right the driver returned to us the next morning with everything on the order (although 1 tube of mastic is to come). He was very polite and very helpful.
27 August 2026
Knowledgeable when we were first…
Knowledgeable when we were first considering who to use.very helpful when we're looking at options. Great fitter. Reliable, worked full days and completed a full refit including wall boards, new ceiling and floor in 2 weeks with minimal disruption. Great experience overall.
12 August 2026
Friendly staff very helpful, always happy to help.
Friendly staff very helpful, the only disappointment was the time you have to wait for a refund.
24 August 2026
Simion was great
Simion was great, supported us with our purchase and lots of other solutions. Very helpful would recommend speaking to him.
29 August 2026
Unprompted review
Very friendly staff
Very friendly staff - especially Rob. Easy to order and pay. Arrived on time. Good quality tiles. Lots of free parking.
27 August 2026
Reply from Easy Bathrooms
Thank you so much for your lovely feedback! We’re delighted to hear that you had such a positive experience, particularly with Rob. It’s great to know he was friendly and helpful throughout, and that everything from ordering and payment through to delivery went smoothly.
We’re also pleased to hear you’re happy with the quality of your tiles. We really appreciate you taking the time to share your experience and hope to welcome you back again in the future!
Many thanks
Sophie
Easy Bathrooms & Tiles
Didn't get my full order on first visit…
Didn't get my full order on first visit the bathroom fitter said there was a lot of item's missing had to go back and put in a second order got charged £85 pound for first delivery especially when i paid £2,500 pound in total it should of been free delivery the second delivery was free only when the bathroom fitter said he would collect it from the showroom
27 August 2026
Reply from Easy Bathrooms
Thank you for taking the time to share your feedback. We’re sorry to hear that some items were missing from your initial order and that this resulted in you having to arrange a second collection.
We appreciate your frustration regarding the £85 delivery charge, particularly given the overall value of your order. We’ll make sure your feedback regarding the delivery charge and the way the additional items were supplied is passed on to the relevant team.
We’re pleased that the second collection was provided free of charge, and we’re sorry that the experience overall fell short of what you expected.
Many thanks
Easy Bathrooms & Tiles
Reply from Easy Bathrooms
Thank you for taking the time to leave a review. I’m sorry to hear about your experience when ordering your tiles, and I wanted to look into this for you.
Having reviewed your order, I can see that the tiles themselves were provided free of charge, but unfortunately, the showroom mistakenly applied a £15 delivery charge. This was not correct, and I have raised this with the store so we can ensure this is avoided in future.
We certainly don’t want you to be left unhappy with your experience, so I have arranged for the £15 to be refunded to you in full. I hope this helps to put things right and goes some way towards restoring your confidence in our service.
Please accept my sincere apologies for the inconvenience caused, and thank you again for bringing this to our attention.
Many thanks
Sophie
Easy Bathrooms & Tiles
Waiting for you to reply to my email
Waiting for you to reply to my email.
Scratch on bath which was brand new.
Not sure if damage underneath / quality issue. Very disappointed.
Would have been nice to reduce a reply in a timely manner…
27 August 2026
Reply from Easy Bathrooms
Thank you for your feedback, and please accept our apologies for the frustration caused by the delay in communication.
We’re sorry to hear about the scratch to your brand-new bath and completely understand your disappointment.
We can only apologise if you have been trying to reach us and haven’t received a timely response. From our records, we can see email correspondence from 26th August, and our Customer Service team have since been in touch with you and worked towards an amicable resolution.
We’re pleased that this has now been resolved, and we’re sorry again for the inconvenience caused.
Many thanks
Sophie
Easy Bathrooms & Tiles
Top quality products nice knowledgeable…
Top quality products nice knowledgeable staff
13 August 2026
Reply from Easy Bathrooms
Thank you for your 5 star review Martin, it's great to hear our knowledgeable staff were able to assist you, and you loved the quality of our products. We hope you love your new bathroom and look forward to dealing with you again soon!
Many thanks
Sophie
Easy Bathrooms & Tiles
First class service.
Fantastic staff who were interested, helpful, accommodating and very informative.
Professional but also approachable.
27 August 2026
Unprompted review
Reply from Easy Bathrooms
Thank you so much for your fantastic feedback! We’re delighted to hear that our team were helpful, informative and accommodating, while still being professional and approachable. It’s wonderful to know you felt well looked after, and we really appreciate you taking the time to share your experience. We hope to welcome you back again in the future!
Many thanks
Tara
Easy Bathrooms & Tiles
Thomas was very good and helpful and…
Thomas was very good and helpful and good knowledge of the tiles and what we would need for our bathroom. He helped to ensure we got the finish we wanted.
27 August 2026
Unprompted review
Reply from Easy Bathrooms
Thank you for your lovely review! We’re delighted to hear that Thomas was so helpful and knowledgeable, particularly with advising you on the tiles and what you would need for your bathroom.
It’s great to know that his guidance helped you achieve the finish you were looking for. We’ll be sure to pass your kind feedback on to Thomas!
Many thanks,
Easy Bathrooms & Tiles
Reply from Easy Bathrooms
Thank you for your 5 star review, we are delighted to hear you enjoyed our service and look forward to seeing you again!
Many thanks
Easy Bathrooms & Tiles
Good choice and knowledgeable staff
12 August 2026
Reply from Easy Bathrooms
Thank you for your excellent review! We are delighted to hear you found our customer service team knowledgeable and they were able to assist you in designing your dream bathroom!
We look forward to dealing with you again soon,
Many thanks
Easy Bathrooms & Tiles
Reply from Easy Bathrooms
Thank you for your excellent review Lisa! We are thrilled to hear you found our bathroom showroom staff helpful, and we hope you found everything you needed for your bathroom renovation.
We hope to see you again soon!
Many thanks
Easy Bathrooms & Tiles
Reply from Easy Bathrooms
Thank you for your excellent review, we really appreciate your feedback and we're glad you found our customer service so helpful when choosing your bathroom products.
We hope you love your new space, and look forward to dealing with you again soon!
Many thanks
Easy Bathrooms & Tiles
The good experience starts in the…
The good experience starts in the showroom where the staff in Bournemouth is excellent, they know there products well and use their knowledge well to help the customer decide.the ordering, delivery and after sales service is equally as good.
12 August 2026
Reply from Easy Bathrooms
Thank you for your fantastic review! We’re delighted to hear that you had such a positive experience with our Bournemouth team. It’s great to know that their product knowledge and helpful advice made your decision easier, and that you were equally pleased with the ordering, delivery and after-sales service. We really appreciate your kind feedback and look forward to welcoming you back in the future!
Many thanks,
Easy Bathrooms & Tiles
Great helpful staff
26 August 2026
Reply from Easy Bathrooms
Thank you for your 5 star feedback, we really appreciate your review and it's great to hear you found our staff so helpful.
Thank you for choosing Easy Bathrooms & Tiles!
Staff are always really helpful and…
Staff are always really helpful and friendly
Tiles were excellent quality
25 August 2026
Reply from Easy Bathrooms
Thank you for your lovely review! We’re delighted to hear that you’ve found our team so helpful and friendly, and that you’re pleased with the quality of your tiles. We really appreciate your kind feedback and hope you enjoy your new tiles for many years to come!
Many thanks,
Easy Bathrooms & Tiles
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.