I have gotten a confirmation now that they are sending the suitcase. It took about three weeks to get an answer. The application itself was swift and smooth. I wish it was easier to contact them after... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast and reliable processing of the case. Very fast pickup and delivery. As a little „minus“ for a five star experience: The repair was not perfect. Some bumps and scratches are still visible. Thi... See more
Company replied
The good contacts, updates and follow-up. Also to know if one is not satisfied with the luggage been replaced. It will also be nice if GLS can be specific about the time for pickup or delivery!
Company replied
We received today our luggage from a repair trip in Dolfi1920. The speed and quality of the service was excellent: we were kept informed what is going to happen next and it really happened fast. Lugga... See more
Company replied
Company details
Written by the company
Dolfi1920 ist das weltweit führende Unternehmen für die Regulierung von Gepäckschäden, die während einer Flugreise entstehen. Rund 100 Airlines auf der ganzen Welt vertrauen unserem Service. Zusätzlich gehören Garantiereparaturen, After Sales Management und Privatreparaturen zu unserem Portfolio.
Contact info
Langer Kornweg 34D, 65451, Kelsterbach, Germany
- +49 30 30806777
- info.germany@dolfi1920.de
- dolfi1920.de
4.2
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Dolfi1920
Dear passenger,
thank you for your feedback.
We are sorry that the quality of the service offered did not meet your expectations.
Any comments from customers are an extremely valuable source of information for us on how to improve the quality of the services offered. We apologize for any inconvenience.
We will analyse your case to solve the problem.
We wish you safe travels in the future.
Best regards,
Dolfi 1920 Team
quick and professional handling
self-explaining website & process "damaged suitcase during flight", clear advice guiding through the process, quick and transparent decison making process
1 August 2026
Reply from Dolfi1920
Dear passenger,
as you know, we are trying to resolve this as quickly as possible. When a parcel does not arrive, we are dependent on the courier and can only send out another one once they have confirmed the loss. We are currently still working on this. Please also see your emails for details.
Thank you
Best regards
Team Dolfi 1920
How could you send back the luggage…
How could you send back the luggage without the inner lining?
31 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to report your experience with our service
to us. Your feedback is very important to us.
We sincerely apologise for this situation. We’d like to clarify one more thing: Could you please check the front pocket to see if the lining is there?
Thank you
Best regards
Team Dolfi 1920
Speedy suitcase repair!
Easy online claims format. Only anoying thing was that I did the reporting to the Eurowings claims page once and had to do it on your page again.
But the pick up was quick and easy, also the repair and resending was very quick!
Thank you for your service!
31 July 2026
Very professional service
The speed and the professionalism with which the case was handled.
27 July 2026
Very good experience!
Very good experience!
All communication fast and customer centric. Clear informations and walk the the talk, what means, what Dolfi announced, it happened shortly after that.
31 July 2026
Thank You.
Good comunication. Thank you for your help and for solving the problen. The suitcase arrived in good condition after being repaired.
31 July 2026
Impressive, fast ande excellent service.
After scheduling an appointment, my damaged suitcase was picked up from my home, quickly repaired and returned.
Every step was documented, so I was constantly kept up to date on the progress.
Thank you very much!
27 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
The replacement of my damaged suitcase…
The replacement of my damaged suitcase with a new one wasn’t particularly fast, but since I was staying at my destination for a while, it was fast enough for me. It could have been a problem if my stay had been shorter
30 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Swift treatment overall
I have gotten a confirmation now that they are sending the suitcase. It took about three weeks to get an answer. The application itself was swift and smooth. I wish it was easier to contact them after sending the case over for updates.
30 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
The new luggage is currently being prepared for shipping. You do not have to give feedback immediately. If you prefer to wait until you have received the new luggage you can also give feedback once you have received it.
Thank you
Best regards
Team Dolfi 1920
Fast and statisfactory service.
23 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
My luggage come back but not repaired…
My luggage come back but not repaired zipper. It is still damaged. Very bad service. Case from may and only now get back but not repaired, i cant use it for my trip.
30 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for your feedback.
We are sorry that the quality of the service offered did not meet your expectations.
Any comments from customers are an extremely valuable source of information for us on how to improve the quality of the services offered. We apologize for any inconvenience.
We will analyse your case to solve the problem.
We wish you safe travels in the future.
Best regards,
Dolfi1920 Team
Super quick and great updates
30 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Swift response and action!
28 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Service was good but came back sticky
Service was good. It took almost 1 month for my bag to be repair after first message. But my carry-on came back with my stickers scratched and the front part is sticky, looks like something was stuck on top of my sticker and removed leaving it with scratches and sticky.
28 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for your feedback.
We are sorry that the quality of the service offered did not meet your expectations.
Any comments from customers are an extremely valuable source of information for us on how to improve the quality of the services offered. We apologize for any inconvenience.
We will analyse your case to solve the problem.
We wish you safe travels in the future.
Best regards,
Dolfi1920 Team
Complaints filed at the airport
Complaints filed at the airport, Dolfi informed about every stage of the complaint, a courier was sent to me and the suitcase was repaired. I quickly got it back. Everything went smoothly.
7 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
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