D.LOUISE Reviews 3,487

I made a one-letter typo on an engraved piece and contacted customer support via WhatsApp and email within 10 minutes of ordering. They sent a boilerplate reply via email refusing to fix it, claiming the warehouse processes things quickly. It is impossible for a custom piece to be engraved in 10 minutes and I believe customer’s satisfaction with the order should be more important than rules written on the website, considering the price. Terrible customer flexibility and instead of being excited to receive the necklace and gift it, I am dreading the day it comes.

This company is fabulous. I ordered a bracelet last year and unfortunately it has tarnished. I contacted the company of whom asked me to send a photo of which they sent to their workshop. I have just received my replacement of which the design has been changed slightly making it even more gorgeous. The most lovely company to deal with. It has be come a thing of which I treat myself to something every year for my birthday as the initials are the same as my mum. D.L,

I absolutely loved my necklace! I purchased three- one for myself and one for each of my daughters. It's beautiful and meaningful too. Great quality and customer service. Arrived quickly and beautifully boxed and ready to gift. I cannot be more pleased with my experience with D. Louise!

Easy to communicate with. Fast response. Very helpful.

The jewelry quality is generally good, i ordered 7 items but only 2 i tems have somewhat lower quality than others. mix of rings, earrings, necklaces and bracelets. i truly hope they stand the test of time, but in terms of design and look, they all look really good.

I have quite a number of D. Louise's pieces. I love them all and wear them regularly...not all at the same time, I have many! After the first few purchases, I was addicted and loved the fact that non-real-gold could look so good and have the same waterproof qualities. However...after a year, perhaps less, of wearing some bracelets (never taking them off, as is advertised...'jewellery you never have to take off'). But about a month ago I saw, with disappointment, that the gold on the jump rings on all the bracelets and part of the clasps has worn down to the silver metal under the gold coating. So now they look like cheap costume jewellery from a market stall. This is such a shame because the styles and general quality is really good. It's just its longevity that fails.

The quality of the products is amazing. I have ordered 8 pieces of jewellery and each one has been complimented on. Customer service is also spot on…. I had to exchange an item that was too big and it was made so simple to do! Would definitely recommend!

Excellent customer service and beautiful products

Fantastic everyday jewelry company! Brought a dainty initial necklace over 3 years ago and it still looks perfect despite wearing it in the sea, pool and shower.

Recently purchased a ring as a gift but misjudged the size, exchange process was super easy, even having a bundle discount style purchase.

Don't hesitate, you won't be disappointed.

A ring has tarnished. I wore it every day whilst on holiday. D Louise jewellery I have purchased lots of no problems, have stayed looking like new. I contacted customer service, immediately they responded and extremely speedily have sent out a replacement ring. I rate this company as outstanding compared with others for customer service and quality jewellery. Fair pricing compared with other companies where their jewellery does look plated and too gaudy. I shall be purchasing more. A very happy customer.

Couldn’t have been more helpful and sorted the problem straight away , I definitely recommend D LOUISE and the jewellery is beautiful X

I've bought several D Louise pieces of jewellery over the last several years and can honestly say I love them all. Should there be any issues, they absolutely honour their Lifetime Guarantee policy. Excellent quality items and outstanding customer service!

Honestly, the shipping was fast enough but I feel like they’re very overpriced for what they’re charging for their items. I bought the exact same necklace elsewhere for half the price and believe me when I say it was EXACTLY the same…,so feel kinda duped that they’re overcharging people so much!!!

Fantastic quick customer service! Really appreciate the ease and helping me process a refund

The customer service at this company is absolutely amazing...prompt replies and problems sorted quickly and easily. The jewellery is lovely and good quality...can't recommend them highly enough.

Shopping from D.Louise is always a joy. I have met Olivia at samples sales but I am a regular customer. I love the range and the quality is superb. For the first time I had an issue with the closure on one of the bracelets recently bought and the customer service I received was second to none. The issue was dealt with a high professionalism, quick and to my satisfaction. The customer service representative was very helpful indeed.

Amazing customer service and after care, couldn’t fault in the slightest. Beautiful pieces of jewellery and so many compliments already from them 🤍

Great company! they sorted my missing parcel straight away. Could’ve have been more helpful. Will definitely use this company again.

Great waterproof gold jewellery. Spot on service too.

I had an issue with one of my orders. I sent a message on WhatsApp to the customer service team and got a reply instantly. They were extremely helpful and generous is getting the issue resolved with no hassle from my end. It’s rare to find this level of care within a company. Would definitely recommend D Louise to all my friends and family. Beautiful pieces too.