DENTAKAY DENTAL CLINIC Reviews 

Half way through the process of having an All on 6 top jaw, 2 extra implants on lower jaw, plus a new bridge and Wow. So far Dentakay have been incredible. The clinic is state of the Art and the staff are very professional. An extremely streamlined process. Can’t wait to go back have my permanent teeth fitted. Great Job Dentakay.
So glad I made the decision to go through with it.

All experience was good , but is a few things that Dentakay could improve.
I have experienced a lack of communication with the patient, when waiting to be attended, long waiting without any information regards time waiting.

Excellent
From the first conversation on WhatsApp to departure after the treatment. I have total confidence in Dentakay and their advice, communication and commitment to give you what YOU want.

Dentists were very good and staff very helpful. It was all very efficient.

My experience with Dentakay: €8,500 spent, two surgeries at Clermont-Ferrand University Hospital, and a profound disappointment.
I never imagined I would go through such an experience. What was supposed to improve my health turned into the worst medical experience of my life.
I chose Dentakay with one very clear objective: to restore a proper, functional bite (occlusion) in order to relieve my severe bruxism, chronic neck pain, and body pain. Before I even arrived, I explained to Maram on several occasions that my occlusion was my absolute priority, far more important than simply achieving a Hollywood smile.
In the end, I paid almost €8,500, which was €3,500 more than the original quotation, without receiving the result that had been promised to me.
Today, my occlusion is still just as bad as it was before the treatment. My teeth remain misaligned, my jaw is still crooked, and the pain in my neck, jaw, and body has not improved. The main reason I travelled to Dentakay has simply not been resolved.
The most serious problems occurred after the treatment. Following the procedure performed at Dentakay, an oro-antral communication (an opening between my mouth and sinus) developed, resulting in significant complications. A recurrence of the cyst was also diagnosed. I had to be treated at Clermont-Ferrand University Hospital (CHU de Clermont-Ferrand), where I underwent a second operation under general anaesthesia on Friday, July 10. During this surgery, the surgeons at the CHU discovered that part of the cyst had not been completely removed during the previous procedure, making this second operation unavoidable.
As a result, I had to undergo more than five weeks of antibiotic treatment, make numerous trips to Clermont-Ferrand University Hospital, consult additional specialists, incur considerable extra medical expenses, and interrupt part of my professional activities.
Despite all of this, the clinic still refuses to accept any responsibility.
I am requesting a partial refund of €3,500, an amount that I consider fully justified in light of the medical complications, the two surgical procedures, the additional expenses I have incurred, and the damage I have suffered. Until now, I have tried to resolve this matter amicably. However, if Dentakay once again refuses to accept responsibility and reach a reasonable settlement, I will immediately instruct a lawyer and initiate legal proceedings to enforce my rights and seek compensation for the damages I have suffered.
On several occasions, I have requested:
a detailed quotation;
the complete medical report relating to my treatment.
To this day, I have received neither. This lack of transparency is completely unacceptable.
In my experience, Dentakay's customer service has been extremely disappointing. Before the treatment, everything is done to reassure you. However, as soon as complications arise, I felt that the clinic became much more reserved and far less willing to genuinely help its patient.
During my stay, I also met several other patients who shared their dissatisfaction with their own treatment. This only reinforced the concerns I already had.
I have already contacted the Embassy of the Netherlands to obtain information about the legal options available to me.
I will also make the facts, the complete chronology of this case, my correspondence with the clinic, and the medical documents in my possession—particularly those from Clermont-Ferrand University Hospital—publicly available so that everyone can form their own opinion based on the facts. This information will be published online.
I strongly advise anyone considering treatment at this clinic to think very carefully. As Turkey is not a member of the European Union, pursuing legal remedies and obtaining redress is significantly more complicated when serious problems occur.
I deeply regret placing my trust in Dentakay. Without any doubt, this has been the worst medical experience of my entire life.

More than happy with the result.

The online booking team could be a bit better organized, but in the end, that doesn't take away from the outstanding work of the dentists. Their professionalism and the final result speak for themselves.

Fantastic experience! Highly recommended.

Great service
Had my teath done 4 weeks ago now. The hole process. Was so easy from getting pick up from my hotel to getting dropped back each day. Looking forward to going back to get my two implants done in the next 8 weeks.
I would highly recommend to anyone thinking of having there teath done

Really happy - Dentakay are very professional and complete experts!! Focusing on a natural smile. It is not a ‘fluffy’ service. It is very matter of fact. Some people like that, some people dont. The doctors see you as a patient rather than a person, which I didn’t mind one bit as with my anxiety at an all time high, being chatty and smiley is not what I needed. Transfers to and from hotel - smile completed in 4 days. Mouth feels healthy and smile looks great and natural. Would highly recommend.

Attention!!!! Please read !!!!!

Visited dentakay in February after numerous of messages and calls about crowns id be getting, my first visit in feb seemed to good to be true , was giving my quote and was reassured that was the final price to only find out when I got there that there's another 1500 on top , ok I payed it for my crowns my final day having my final fittings of my crowns they looked great but my upper and lower front teeth I felt a lot of pressure on them so had to contact them , took ages for them to get back to me , and they suggested I come back which they did provide hotel ( so they should ) so came back for a 2nd time last week to have it all sorted and I stressed to them so much that I dont have anymore money to spend as they have already taken nearly 8k from me , so 2nd visit I was guaranteed that my problem would be solved , 😢 well guess what it wasn't had to pay more money for a minor surgery that hasn't done anything at all i literally told them straight away it feels the same and there staff we're very rude to me and my wife I couldn't believe the things they was saying I have it all on voice record and they have admitted its there fault why im still in discomfort and still after 6months not being able to eat properly 😢 basically said id have to have implants on the front but obviously at my cost for some strange reason 🤷‍♂️ they dont care about the patience all they care about is the numbers through the door and the money , iv messaged customer care team that dont care they are just ignoring me but I will be going further with this because iv paid for a service and not received it , I see it all the week i was there the amount of complaints they had that 1 day was an eye opener. I'd avoid this place like the plague once they have your money they are not interested, they will always charge you different from the next person . Honestly people dont go there if I could turn back the clock I would of never have gone there and I could carry on with my life , il come back here in a month and update you all on whats happening with mine but please stay clear 🙏

More to add as dentakay made me take off my review because they said it was going to be fine I'll be sorted , but im still in the same situation today despite all the messages they do not care about you at all i have video evidence of the messages I have received from them and now all of a sudden they are ignoring me and ignoring the fact this needs sorting. If anyone has any questions please you can find me on Facebook
I will be more then happy to answer any questions and show you the messages and voice notes of how unprofessional and disgusting these are please stay well clear they are massive scam. My life is literally been put on hold for the last 6 months and its still going .

The ONLY part of this experience that was 5 stars was the end result and the work of the actual dentist. (And this review only stands if I am still happy in the future, I'm sure things could still go wrong during recovery or in the future, but hopefully not)

The medical support on the phone - wow, so pushy and ended up actually being extremely dishonest. Firstly do not trust the price your given, it is irrelevant until you have your first day at the clinic and an actual plan is made. EVERYONE I talked to had their price increase because they needed more work carried out. The accomodation, many people are out in the Falcon Hotels sister hotel across the road, a far inferior hotel. Ensure you get the actual Falcon Hotel with swimming pool and restaurant. Golden Suite is not a good hotel. But even worse, I didn't get a hotel at all. Totally lied to about staying one night in the Golden Suite and then moving to The Falcon. Had to book my own Hotel because there was no truth to this. The Falcon had no availability at all. So when they send you a video of The Falcon - make damn sure that's where you're staying.

The transport. I had two late pickups and ended up getting a taxi myself. And I mean 30-45 minutes late. Afraid of missing my appointment.

I need not have worried though because out of all my appointments, 1 was on time. Get used to the lobby reception, I sat in it a total of 5 hours waiting for late appointment.

As for your appointment times, they aren't given to you until late at night or the morning of via WhatsApp. Leaving it impossible to plan your down time.

Having said all of this, if my end result lasts and recovery goes well...I would be happy to go through it all again because in fairness, they look incredible and the standard of work by the dentists is amazing.

Let's hope the after support and care makes up for the initial experience. Hard to trust a company when so many times their word has not been true. So if there are any problems and I hope there are none, I would imagine it might be difficult to get a good person on the other end of the phone.

Klaus, my 'medical advisor' on the phone should be sacked. A blatant liar and I have all the recordings and screenshots to prove that.

Excellent service that makes you 😃

Answer to their comment - and review below:

Dentakay never tried to locate my information, they do have my information and they answer to the number only if you're a new patient, i don’t appreciate the lies from the comment. Be careful if you’re an existing patient asking for aftercare. They are not professional at all, and their representative keeps telling me that they are waiting on their management. Lies lies… they contacted me but no responsive at all to take care of the issue. I confirmed my ticket and I will go there to face the reality in person to speak with Gullay the owner since I think she doesn’t know this is going on.

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I have never left a negative reviews, but I feel it’s important to share my experience.

While I was initially “somehow” satisfied with the treatment, my experience with Dentakay’s aftercare and warranty support has been extremely disappointing. Over the past several weeks, I’ve made multiple attempts to contact the clinic through different communication channels regarding ongoing pain, signs of infection, and the need for follow-up under the warranty that was promised to me. Unfortunately, my messages have largely gone unanswered, and I have not received the level of support I was led to expect.

For a clinic that promotes its aftercare and long-term warranty, I expected much better communication and patient support—especially only less than three years after my treatment.

I will be traveling back to Turkey in the coming weeks and intend to visit Dentakay in person to discuss these concerns directly with the management team, including Gülay Akay. My hope is that the clinic will address the issues professionally and honor the commitments that were made regarding follow-up care and warranty coverage.

I genuinely hope this situation is resolved, and if Dentakay provides the support and service they promised, I will gladly update this review to reflect that experience.

At this time, however, I can only rate my experience 1 star (if I can give bellow 1 star I will) based on the aftercare service I have received, which has been very disappointing. I remain open to resolving this matter and will update this review accordingly.

I brought multiple patients to this clinic and at this point I do not recommend until it’s fixed.

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My original review after first visit below:
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I recently had the pleasure of being treated by Dr. Tugba at Dentakay and I must say, she is the queen of crown! Dr. Tugba went above and beyond to ensure that I received excellent care. She is incredibly knowledgeable, professional, and friendly. I felt comfortable throughout the entire process and am thrilled with the results of my treatment. I highly recommend Dr. Tugba and Dentakay to anyone looking for a dental office that truly cares about their patients. Thank you so much for everything!
The team from the office manager Obada, to the translator team Nihal, to Busra to Ossama were excellent and did an awesome job. I hope to come back and see all of you in Turkey soon. Thank you.

Staff and everyone the hole time I was there so helpful. Made me feel so comfortable every time. Thank you so much for what you have done. I feel so much better in my self. And a thank you to the lady that has dealt with me for the hole time that I have coming here. Thank you dentakay ❤️

Excellent service and exceptional dentistry, my dentist and assistant were very nice and supportive, I have always been fearful of dentist but I was made to feel very comfortable. Highly recommended.

Overall I couldn’t fault this company personally, I did see what a lot of reviews say that prices can rise quite high once there but that comes down to the lack of the customers prep, get up to date x rays ect use the Dentakay London base as a steppingstone or even your own dentist to confirm your needs medically and it would help rid the nasty price hikes apart from that I think they surpassed all my expectations, maybe some tweaks here and there like separate areas for patients pre and post op as walking in with anxiety and waiting hours looking at someone in pain whilst you await 1st appointment can enhance your already anxious mind , I acted as much as I could at the hotel to calm others and hope it helped lessen anxiety so maybe making that a potential rep roll would be a great help to the point even I would put myself forward for , someone who has been there and done it all is very comforting to others in a sympathetic way (call me ) who knows 🤣 I’d say as is 8 out of 10 but would 100% recommend Dentakay as very professional and go out of there way to make you a priority whilst going through your journey , put your effort into getting your own X-rays /needs and avoid disappointment due to it would be my advice after all no one can fully see through taking pictures alone over what’s app , keep up the good work Dentakay and adapt to customer needs and you will corner the market
Ps big up to the falcon hotel an amazing place to recuperate x

Everything from start to finish was amazing. What a fantastic service they provide especially the hotel it's stunning 😍. All the staff at dentakay was fantastic aswell. The dentist is literally a magician 🎩 can't wait to go back for 2nd part of treatments get them finally fitted

Numero uno and best ,professional , kind, friendlies
Equip in the world
Francesco

After many years I decided to get my teeth fixed, from the outset Dentakay was perfect, professional with that personal touch. Transfer from the airport to my hotel was on time, the personal transport from the hotel to the clinic second to none all drivers very polite and understanding.
All the staff at clinic was polite, kind and talked you through your procedure and made sure you understood each step as it happened. The Dr's was extremely professional, kind and courteous at all times ensuring you were comfortable during the procedures.
The clinic was spotlessly clean with comfortable surroundings thought out. The hotel accommodation provided was good with a wide range of all inclusive food and beverages, rooms were very clean and staff extremely polite. Lovely swimming pool and sea views.
Thankyou Dentakay for giving me back my smile.. see you in November... Shaun Hobbs

From my first visit, to completion very accommodating and professional. Will recommend to friends and family.