Thank you, Su, for being incredibly thorough throughout our entire process. When we first walked in, we weren't sure what to expect, but you have truly exceeded our expectations greatly. We really app... See more
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Review summary
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My auto loan request was handled by Cindy. She was very friendly and extremely helpful. She was able to quickly understand my requirements, look up my online request online and determine it was still... See more
Marvin at the check in desk made this a pleasant experience for me. I needed to withdraw some cash and did not have the ATM card with me. However, he handled the situation flawlessly and even faster t... See more
Andrea was incredibly helpful submitting and processing our auto loan over the phone while driving home from the dealership. I had everything approved, signed and uploaded within 30 minutes for the lo... See more
Company details
Written by the company
DCU - Digital Federal Credit Union - Come to us for a better deal on free checking, auto loans, mortgages, credit cards, savings, insurance, business banking, and more. What can DCU save you? Plenty.
Contact info
Donald Lynch Boulevard 220, 01752, Marlborough, United States
- dcu.org
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service rep was very great
Customer service rep was very great. Cassandra was very knowledgeable and able to help me with everything that I needed.
13 July 2026
Unprompted review
Heidi made our experience as seamless…
Heidi made our experience as seamless as could be! My wife and I came in to clean up some old accounts and apply for an auto loan. Start to finish Heidi was a pleasure to work with. One of the most knowledgeable, efficient and professional Member Service Specialists we’ve had the opportunity to work with! We would recommend her to anyone looking to bank with DCU!
13 July 2026
Unprompted review
Heidi was so incredibly helpful
Heidi was so incredibly helpful! We came to do auto loans and switch over my name on my bank account. She made the whole process seamless and so incredibly easy.
13 July 2026
Unprompted review
Everything IS good I’m verry happy.
13 July 2026
Unprompted review
She was very helpful
12 July 2026
Unprompted review
Great experience with DCU
Great experience with DCU - (as always) Wait time was minimal, service was excellent and quick. I was provided with information on how to make more interest on my savings accounts. Service representative was very friendly. Great Job!!
11 July 2026
Unprompted review
The Manchester NH branch was very…
The Manchester NH branch was very helpful and nice helping me with refinancing. Alice Drohan was delightful to deal with and answered every question. Highly recommend!
11 July 2026
Unprompted review
I loved Ashly services the best
11 July 2026
Unprompted review
I am please with the way they easily…
I am please with the way they easily handled out the entire process. Account opening,account ,loan etc all are just at click .And I wanna appreciate your customer service team they are incredible.
11 July 2026
Unprompted review
Great communication very positive…
Great communication very positive attitude well spoken
11 July 2026
Unprompted review
Great customer service
Wait times on the customer service line have improved significantly. The rep I spoke with was helpful and pointed out solutions to needs I didn't know I had. Customer service at DCU has always been good, but this time, they went a step above. Thanks!
10 July 2026
Unprompted review
She made my day GREAT!!
She made my day GREAT!!! She was so nice conducting business, but she was really really pleasant!!! She’s a wonderful person!!!
11 July 2026
Unprompted review
Thanks for your amazing support and…
Thanks for your amazing support and help I have not words to describe how much support and kindness you give me Ashly
11 July 2026
Unprompted review
Savannah gave me the information that I…
Savannah gave me the information that I needed and did it in a very pleasant manner.
8 July 2026
Unprompted review
Malina was great help and super…
Malina was great help and super friendly. I was able to get the guidance I needed from her. Great customer service!
10 July 2026
Unprompted review
Melissa was outstanding with assisting…
Melissa was outstanding with assisting me locate my share number.
10 July 2026
Unprompted review
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