Everyone is always nice on the phone at DCU but Jamie G was not only nice she helped me find a path to the loan I was seeking that 2 or 3 other reps before didn’t think of. I’m a bit of a unique situa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke with Bridget over the phone who assisted us with a car loan application. Bridget was super helpful, courteous, and patient with all of our questions we had. Working with DCU on our banking nee... See more
My customer service agent was top notch. We spoke on July 24, from 4-4:30 pm. She was patient, informative, and willing to help walk us through the steps toward solution. DCU is lucky to have customer... See more
I had the pleasure of talking to Tanya B, regarding a long pending service request (4 months). She has been so helpful and empathetic towards my problem and situation. She immediately escalated the ma... See more
Company details
Written by the company
DCU - Digital Federal Credit Union - Come to us for a better deal on free checking, auto loans, mortgages, credit cards, savings, insurance, business banking, and more. What can DCU save you? Plenty.
Contact info
Donald Lynch Boulevard 220, 01752, Marlborough, United States
- dcu.org
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service onsite!
1 August 2026
Unprompted review
Cassie D
Cassie D , have help so much with my family and explain a lot more than she needed.
1 August 2026
Unprompted review
Very easy to open an account
Very easy to open an account, Alice made me feel comfortable with my decision, explained everything to me.
1 August 2026
Unprompted review
Pleasant experience
Pleasant experience. Very helpful, courteous and prompt. Answerd all my questions. Excellent customer service.
1 August 2026
Unprompted review
Great customer service
1 August 2026
Unprompted review
It was really great that we got to…
It was really great that we got to speak with Geetha and she has provided all the needed information. DCU was always helping us
1 August 2026
Unprompted review
Hello Everyone
Hello Everyone, after having a difficult time reaching someone yesterday evening! I was finally able to reach someone in person. I spent more 30 minutes with Steven, he help me understand the loans I was approved for. And we made some adjustments and we received the best personal loans with the best scenarios.
1 August 2026
Unprompted review
Banking with DCU has always been a good…
Banking with DCU has always been a good experience. My experience today with Lisa from the loan team was 10/10 she was very helpful, patient and knowledgeable. DCU does a great job of assisting you in your time of need.
1 August 2026
Unprompted review
DCU does it better
The wilderness of the representative to provide the help that I need to answer my question and to make the whole process as easy as possible
1 August 2026
Unprompted review
The agent was very helpful and…
The agent was very helpful and professional I really appreciate it thank you have a great day
1 August 2026
Unprompted review
She did everything that I asked her to…
She did everything that I asked her to do in a quick and efficient manner, and she was just so pleasant to deal with.
I would love being able to do business with her again.
31 July 2026
Unprompted review
Good customer service
Good customer service. Navin did an excellent job.
30 July 2026
Unprompted review
Navin was absolutely amazing
Navin was absolutely amazing! He made sure I was depositing my desired amount after we both had a miscommunication moment, he also took the time to make sure he was pronouncing my name correctly which was really nice!
31 July 2026
Unprompted review
Thanks ashly
31 July 2026
Unprompted review
Lorianny Soto
Lorianny Soto, very helpful and very pleasant to work with. She definitely went above and beyond to help me with all of my banking needs. I will definitely be looking forward to more meetings with Lorianny.
31 July 2026
Unprompted review
Josephus was very patient with me
Josephus was very patient with me, he took the time to listen to my concerns and address each issue I had point by point. He’s really a true reflection of excellent customer service. It appears DCU hires the best and brightest people in the banking industry.
Thanks again!
Guy, Springfield Ma
31 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.