Digital Federal Credit Union Reviews 

Marie was great, but the other reps were absolutely below par in the standards of customer service! I was very disappointed with the way I was treated initially by the customer reps as I was passed around and never given any clear direction in terms of my application. I was told to just upload the same documents over and over again with the reps claiming “DCU is very meticulous, even though I have verified your document I need you to send me page 2” and page 2 was a blank document. And I was than told if I didn’t upload my job letter to which I did, that to just get it financed with your car dealership from whom you purchased from”. You can understand my frustration.

I have been a valued customer of DCU for almost 25 years. My financial goals have always been supported and i have always been treated as a person whose experience is valued.

Joe is the best!! He was very helpful and incredibly patient

My representative demonstrated her ability to complete my transaction with DCU. I had been having difficulty making a payoff deposite/ payment to my credit card. I want to commend her for completing busines my with patience and grace. I have always had a good to outstanding results with DCU representative. This effort was outstanding. Thank you from Peter Moreno and family. 520 753-7279 Tucson AZ.

Annabelle was a huge help. Very friendly and knowledgeable. Amazing customer service!

Customer service

Representative was patient, polite and very informative.

Diana was great, very helpful

Ellen was very pleasant to speak with and was extremely helpful.
She was able to fix the problem that was preventing me from being able to log in to my account and then stayed on the line to make sure that I could find the resource that I needed.

I called to inquire about my application and received clear, easy-to-follow instructions. The representative also provided additional helpful information and thoroughly explained the benefits of membership. Their genuine kindness and friendly communication made the entire experience much smoother.

Excellent 20/10 always great service, thank you Odalisa

Adaly was a very nice representative who answered and helped me with everything I needed

Gabe was awesome. He was very honest and helpful throughout the whole process. I hope next time I come I get to work with Gabe!

DCU is the most unprofessional banking co. I have ever had to deal with. They make you go through their online portal to get help with issues but every time I respond back to them trying to resolve an issue I get a different worker that sends me back to step one over and over again. It is the most frustrating bank institute. I will never do business with them ever again.

Navin was pleasant, knowledgeable, and an absolute joy to converse with. Great experience.

I have been with DCU for more than 20 Years and They are the best for all my financial needs.

Emily was incredible. She explained the loan terms clearly and offer additional provides relevant to my financial situation. 10 out of 10.