Stephanie H was just the "most superest" aide to my specific requests and understanding today (8/3/26)...from her seat. Imagine helping a real knucklehead with obviously little computer skills to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We recently had our DCU credit card compromised (again) and called customer service to have new cards issued. Our call was handled by Maryame who was absolutely wonderful. Not only did she get new car... See more
Shanita was very helpful to me. She answered all my questions and gave me extra information about DCU that I didn’t know off
I've been banking with DCU for 18 years and have always found them to be professional, consistent, and helpful. Whenever I need to talk with someone, staff is always friendly and helpful, providing gr... See more
Company details
Written by the company
DCU - Digital Federal Credit Union - Come to us for a better deal on free checking, auto loans, mortgages, credit cards, savings, insurance, business banking, and more. What can DCU save you? Plenty.
Contact info
Donald Lynch Boulevard 220, 01752, Marlborough, United States
- dcu.org
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesomeness 👌🏾
Everything, if I may put it in a list.
1 no waiting
2 Jamie was so patience and helpful
3 not only she solved the problem but instructed me on new stuff, by now (so exited) generating more money with my favorite bank through the tools they got.
I'M VERY HAPPY AND ON MY OPINION SHE DESERVES A RAISE NOT ONLY FOR ME, BUT HOW SHE IS OVERALL WITH THE CUSTOMER.
16 August 2026
Unprompted review
Great service and products
Great service and products. Erica was a great help in assisting and made things go smoothly. DCU is not you're average bank it's top tier with a multitude of products that are exceptional for credit building and strengthening financial foundations and building economic structure
16 August 2026
Unprompted review
Very pleasant and prompt.
16 August 2026
Unprompted review
Customer service is amazing
Customer service is amazing! Thanks a again Shanita!
16 August 2026
Unprompted review
Shanita was pleasant and very helpful
Shanita was pleasant and very helpful. She listened to my issue and was prompt with her responses.
16 August 2026
Unprompted review
Great customer service!
Had to request my statements from 20 years ago and I was helped patiently and got answers. Best thing is I was able to speak to a real person on Saturday afternoon 4pm and was able to get what I wanted. Thank you DCU for your service.
15 August 2026
Unprompted review
Mavin Was able to notice that we need a new…
Was able to notice that we need a new card when we have in 5 months
15 August 2026
Unprompted review
My service today from Amanda was…
My service today from Amanda was excellent. She went above and beyond, helping me with my issues. Love the DCU staff.
15 August 2026
Unprompted review
Great service and professionalism
This was my first time stopping by the DCU Andover branch, and I had a great experience. Alex and Valarie were both very friendly and professional, and they were able to address all of my questions and requests. Valarie especially demonstrated great leadership and professionalism by handling the issues while also guiding Alex, who is new to the branch. I truly appreciate their help and excellent customer service.
15 August 2026
Unprompted review
DCU customer care member called Porsche…
DCU customer care member called Porsche was great with helping my request.
15 August 2026
Unprompted review
Naureen was awesome and serviced me
Naureen was awesome and serviced me. She knows so much about DCU products. The bank was great. I appreciate the help
15 August 2026
Unprompted review
Annya did a fantastic job
Annya did a fantastic job. Very knowledgeable, patient, professional and excellent at guiding me through a concern. Friendly, assistive, clear speech and genuine desire to help me resolve the issue quickly and carefully.
14 August 2026
Unprompted review
It feels so easy to reach out to…
It feels so easy to reach out to membership representatives. All the membership representatives I have talked in DCU , are very nice and polite. They listen , they understand and they respond very positively to my problems immediately.
15 August 2026
Unprompted review
yandry zabala buen servico
14 August 2026
Unprompted review
It was very helpful and fast great…
It was very helpful and fast great experience
14 August 2026
Unprompted review
good help
The agent I spoke to was very helpful, friendly, and very informative!!
14 August 2026
Unprompted review
ashly- she’s really nice and patient.
14 August 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.