CSSBuy Reviews 

722
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and support team for being extremely polite, attentive, and always ready to help people throughout the entire shopping process. Many consumers also mention that the online platform is very simple to navigate and highly efficient for ordering and managing items from overseas warehouses. Some reviewers were not happy with unexpected extra service fees and unusually high shipping prices charged when finally sending packages out. Conversely, a small portion of people felt that customer support was frustrating to deal with due to language barriers and poor communication.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service, as experiences vary significantly among... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers praising the fast support, cheap... See more

Product

People report ambiguous experiences with product, as some consumers highlight that the items received are of... See more

Delivery service

Customers had ambiguous experiences with delivery service, as opinions regarding shipping times and fees were... See more

Staff

Clients share positive opinions on staff, frequently praising the support team for being polite, attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought dozens of different vintage ballpoint pens through cssbuy, so a bit unusual compared to almost everyone else seemingly buying only clothing items. My experience was honestly insane. Th... See more

Rated 5 out of 5 stars

My experience with CSSBuy was really smooth. Their customer support replied on time, were polite, and helped me with everything I needed without any hassle. They made the whole process easier and gave... See more

Rated 5 out of 5 stars

I recently bought a gaming laptop and told them not to open the original box and to put protection on it. The laptop arrived very well protected and I was very well attended to and I wanted to thank t... See more

Rated 5 out of 5 stars

The best agent and longest running one without any problems I just don’t see why anyone would use another agent when this one exists

Company replied


Company details

  1. e-Commerce Service

Written by the company

Your #1 Shopping Agent, based in Hangzhou, China. Purchase billions of products with a few clicks. B2B and B2C support. We connect our customers worldwide to millions of sellers in China!


Contact info

4.2

Great

TrustScore 4 out of 5

722 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(722)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

they don't pay......

freebnb.in and all similar sites don't pay.... once you request withdraw, the block your account ....they discover bot / double account / etc / exactly in withdraw moments......they are extremely polite to explain the situation, but don't pay....so it is your decision to work or not with this site.....

29 September 2026
Unprompted review
Rated 1 out of 5 stars

COBRANÇA INDEVIDA

I had a very frustrating experience with CSSBuy.

I already paid the shipping fee for my package. After the payment, CSSBuy informed me that they would not ship my package unless I deposited an additional 240.8 RMB into my account using another payment method such as Wise, Alipay or crypto.

They claim that this extra amount is only for “verification” and will not be deducted, but this requirement was not clearly explained before I paid the shipping fee.

I repeatedly asked them to either ship my package using the amount already paid, provide the exact official policy that requires this additional deposit, or refund the shipping fee. Instead, I keep receiving essentially the same response telling me to deposit more money.

For me, the biggest problem is the lack of transparency. A customer should know about this kind of requirement before paying for shipping.

I will update this review if CSSBuy provides a proper solution, ships my package without requiring an unexpected additional deposit, or issues a refund.

28 September 2026
Unprompted review
Rated 1 out of 5 stars

Recharge System just doesn't work

Recharge System just doesn't work.

Tried to complete the "simple" recharge wallet submission via Wise payment. Caused an absolute headache as they were expecting a GBP payment, despite sending the funds in CNY/RMB. Customer service were painful to deal with, tried to tell me I hadn't sent enough money when they were showing me someone else's transfer. Made all the excuses under the sun about not being able to process the recharge. Stated their finance department weren't working, but then quoted responses from their finance department during customer service chat.

If you're going to deal with them, just accept you'll be paying additional inflated conversion rates when paying via credit card. The wallet recharge process to try and save money isn't remotely worth the hassle.

24 September 2026
Unprompted review
Rated 1 out of 5 stars

STAY OFF AND WARNING!

STAY OFF AND WARNING!
I purchased few item on their website and they started charging me for storage, rehearsal, shipping , etc, charge after charge, I contacted their customer service and they went through the same process of charging for this and that,I finally gave up.
It is a ripping off website and be AWARE , STAY OFF

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Best Shipping agent out there.

In my opinion, Cssbuy is the best shipping agent out there. They have the cheapest shipping prices, and very fast support. I have nothing bad to say about them, and would recommend Cssbuy to anyone who wants a reliable shipping agent.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

A good company

Man, everything has gone smoothly for me so far; the staff took good photos, and the turnaround time for requests was fast—I haven't had any issues there. I hope it stays that way. God bless your company.

11 September 2026
Unprompted review
Rated 1 out of 5 stars

CSSBuy is a dishonest Chinese company that does not respect the legal rights of Brazilian buyers, do not buy from this company.

CSSBuy is a Chinese company that is extremely dishonest with buyers; I have videos and photos proving my order arrived destroyed due to their own negligence, even though I had paid for a fake insurance policy they offered. I lost 1,500 reais (300 dollars) because it was confirmed that they did not pack my product correctly or honestly. I do not recommend buying from this fraudulent company.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Got a question about an order ,

Got a question about an order ,
They helped me directly and without being rude or anything,
Been using them for a good time now and can recommend them,
Staff is very fast with answers and helps with any questions.
Can definitely recommend them, have not issues since im using them

1 September 2026
Unprompted review
Rated 2 out of 5 stars

Barely passable experience

The website is extremely buggy and frustrating to use. Sometimes the wrong icon is displayed for an item. For example, a black T-shirt icon would show up when I selected a white T-shirt. This was CSSBuy’s fault and not an issue with the actual listing, and the misleading icon is actually what caused me to order the wrong color and ultimately return the T-shirt. The return process was another major problem. When I tried to return the item, I received little to no information about what was happening with it, and the return itself took an extremely long time. To make things worse, the amount eventually refunded to my account was at least four times less than what I originally paid. The refunded funds also took so long to appear that I had already shipped my parcel several days before the refund even showed up. Even then, the website wouldn't let me withdraw the remaining balance. Order notes were also unreliable, as they would simply disappear after placing an order. I had to contact support just to provide instructions for rehearsal packing, and despite doing so, the instructions weren't followed anyway. The shipping statuses were buggy as well and would often update days later than they should have, making it difficult to know what was actually happening with my parcel. The only reason I'm giving CSSBuy a very generous rating of 2 stars instead of 1 is because, somehow, my package did eventually arrive at my door, and CSSBuy had the lowest shipping prices compared with other agents at the time. I guess you get what you pay for.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

They will never pay the insurance.

30 August 2026
Unprompted review
CSSBuy logo

Reply from CSSBuy

Hi Denilson,

we’re sorry to hear that you’re unhappy with the outcome of your shipment.

After reviewing the case, we found that the recipient information submitted for the parcel was incomplete. Only a first name was provided instead of the required full legal first name and surname. The parcel was subsequently rejected by customs.

Unfortunately, insurance cannot cover losses that result from incorrect or incomplete recipient information provided when submitting a parcel. This is different from a loss or damage caused by the carrier during transportation.

Our support team has already explained this to you, but we are still happy to review the case again if you believe there is information we have overlooked.

Best regards,
CSSBuy Team

Rated 5 out of 5 stars

The best agent and longest running one…

The best agent and longest running one without any problems I just don’t see why anyone would use another agent when this one exists

30 August 2026
Unprompted review
CSSBuy logo

Reply from CSSBuy

Thank you for your review!

Best regards,
CSSBuy Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look