Creditsafe USA Reviews 

640
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software platform is exceptionally easy to use and helps streamline daily business tasks efficiently. Consumers also warmly appreciate the dedicated staff who provide professional guidance and thorough answers to every question. However, some people mentioned occasional issues with communication delays and unresponsive customer service during their onboarding process. A few reviewers experienced notable difficulties getting timely responses for urgent invoice corrections or when trying to schedule calls. Despite these specific drawbacks, most users still remain very satisfied with the overall service quality and available platform features.

What people talk about most

Customer service

Customers expressed great satisfaction with customer service, noting that actual human beings are helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is very... See more

Staff

Reviewers express great satisfaction with staff, frequently highlighting that representatives are friendly,... See more

Service

Users describe positive interactions with service, highlighting that customer service has always been... See more

Response time

Reviewers highlight positive aspects of response time, noting that sales and support teams are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been attending Creditsafe's webinars for years and have been politely asked for our business. We were never harassed or bothered. When the time came to decide to move forward, everything was... See more

Rated 5 out of 5 stars

We have used CreditSafe for 5 years. They are a valued vendor with a huge commercial credit database. We also purchased their additional service that provides data on small business term loans. C... See more

Rated 5 out of 5 stars

We have been a customer for around 10 years. Customer service has always been execllent and the services offered have improved in many ways and helped us in researching credit checks for compainies a... See more

Rated 5 out of 5 stars

Quick to reslove issues, and very helpful in explaining their data and how best to use it. Extensive data sets, both domestically and abroad. Great user experience and dashborad.


Company details

  1. Asset Manager Service
  2. also in
  3. Financial Consultant

Information provided by various external sources

Our team at Creditsafe knows that high quality data on the health of your suppliers, vendors and partners is critical to making smart business decisions. As the world's most used provider of business credit reports and a comprehensive database of 320 million companies worldwide, Creditsafe strives to give financial professionals useful insights on companies whether they're large, small, global or domestic. Let's talk about how our data can help meet your business needs.

Written by the company

Promise 1
Dedicated Account Mananger in the US
Promise 2
Freedom Access, up to 49,999 US credit reports included with all packages
Promise 3
We will never auto-renew your contract

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

640 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(640)

119 reviews in the last 12 months

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Rated 4 out of 5 stars

Reliable Credit Management Tool

CreditSafe has been a great tool for evaluating the creditworthiness of prospective customers and supporting informed credit decisions. The monitoring features help us stay on top of changes with existing customers, and the payment data appears to be current and reliable. Overall, it's a valuable resource that makes the credit management process more efficient.

21 July 2026
Rated 4 out of 5 stars

Great accessibility on credit scores

Usually has credit information on our credit applicants, but there are many that started business 2 years ago and less and there is no information on Creditsafe. We love the ability to look up the credit information on our own and not have to wait for a report.

17 July 2026
Rated 2 out of 5 stars

Rushed Renewal

The renewal of Creditsafe was very rushed; staff did not give me much time to review pricing before the product term expired and every question I asked seemed to generate three additional emails. The main point of contact went on vacation and wasn't copying anyone else internally, which resulted in the service expiring before a decision could be made.

6 July 2026
Rated 5 out of 5 stars

Excellent experience

Excellent experience! The team was incredibly helpful, knowledgeable, and responsive throughout the process. They made everything easy to understand and provided great support whenever I had questions.

26 June 2026
Rated 5 out of 5 stars

Great Sales Associate

Great Sales Associate. Nick spent alot of time with me explaining all the reports in detail.

This made our decision easy.

10 June 2026

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