Clarks Reviews 

Appalling customer service. Charged me incorrectly and were completely unhelpful afterwards. It was a query of less than €6 and I’d say they spent 10 times that on the wages of the person in the time it took to answer me. And they phoned me from America to Ireland rather than just refund me the €5.85 they owed me. Offering me a e-gift card for the amount for which I would then have to spend more money to use it.
Won’t be using this website again.

We visited the Clarks Bedford store today to look for school shoes for my daughter. We were served by Huwaida, she was very knowledgeable and kind. She took her time to help us with the right size school shoes. We would recommend Clarks Bedford to other parents for shoes.

In my last Clarks Trustpilot review I wrote that a pair of men's tan boots, bought as a gift, had developed a fault in that the soles had started to depart company from the top edge of the uppers after occasional wear over a two year period, which is only going to get worse over time.
I raised the issue with Clarks customer care team (Ref:168302) who contacted me via email afterwards.
Clarks wished to know the following details:
1/The store I purchased from
2/The date and approximate time of your visit
3/The purchase amount
4/The first 6 and last 4 digits of the credit-debit card
These boots were purchased as a gift just over two years ago, so it would be an impossible task to begin to get this information in order to progress my complaint and Clarks in all likelihood know this, so the complaint goes nowhere, expect into the 'closed' draw of the filing cabinet. In short: very disappointing.

Tara provided great service Cheshire oaks branch.

Naya at Bedford Clark’s was absolutely brilliant. Her patience and calm nature made the whole experience easy and relaxed. Thank you!

Very helpful staff and friendly

We had an amazing experience with Selene!
She was absolutely amazing and so helpful.
We would give her 100/100 if we could.

I went to the Whitehaven shop for work shoes today. The shop assistant Debbie was fantastic! The whole experience was really pleasant and she helped me try on lots of different shoes to get the ones that fit just right. 10/10 would recommend!

Jaden ,a shop assistant, was very friendly, got the right shoes we wanted, made sure the shoes were comfortable and stayed with us until we were happy we looked at all the shoes we wanted to. He made our experience great!

Jurgita very good and very helpful - an enjoyable experience.

Ordered online for next day delivery, after 4 days the order is still processing and customer service tells me I have to wait 48h more to see if there's an update and that the cost of next day delivery can not be refunded till the order is processed

We made an appointment at the Fosse Park Clarks store for school shoe fitting. We arrived early but we were assigned a member of staff very quickly. Ace was fantastic. They were really patient with my son who was very shy. His feet were measured and a range of shoes were brought out in his size. There was no pushiness to go for the more expensive shoes and my son preferred the fit of the cheaper ones. We then decided to make the most of an offer and Ace found two pairs of trainers in our son’s size which he loved. Overall a really good experience for buying our son’s first school shoes- thank you!

I always dread the school shoes shopping trip as my boys hate it and it can be really difficult getting them try shoes on never mind finding ones they say are comfy and they'll wear, but Iman at the Oldham store made it possible. She was really attentive, engaging and patient with them and we came away with 2 pairs each. Thank you!

Sipho was incredible! School shoe shopping for four kids is hugely stressful. He found every size quickly and efficiently - A legend!

Beth at Clarks was really helpful and made the whole experience easy. She listened to what I was looking for and helped me find the exact pair of shoes I wanted. Friendly, patient, and great customer service—really appreciated her help.

Today l was in Clarks in Donegal Place in Belfast. I purchased a pair of shoes and was assisted by Angela in making my purchase.
I have visited this Clarks shop many times and always find the staff so helpful and friendly and it is always the shop l go to when looking to buy Clarks shoes.
Angela today was first class with her help and advice and it made for another pleasant visit to this Clarks shop. Thank you Angela. 👍

Naya was quick to spot us in the shop and to offer her assistance politely. She then asked sensible questions, was friendly, found the sandals we were after, was apologetic that half sizes were not available, helped me try the sandals on and made the sale easy and natural.

Mo and Wardah were excellent, especially when dealing with my granddaughter who was being very uncooperative. Well done

Naya was very attentive, patient with my child, she was very understanding to the type of footwear i wanted fir my child. Very good customer services.