Clarks Reviews 

Marine- grafton street. Unbelievable service! Went in today with my partner to get shoes ended up leaving with two beautiful pairs. Had such a lovely talk with Marine, she was sincerely helpful and made the whole experience feel personal and welcoming. 💗

Izzy at the Grimsby store was so helpful yet not overwhelming. Friendly, efficient and knowledgeable! An overall easy experience!

Hunaira P served me and my very nervous foster boy . She was patient , spent time relaxing and calming the boy (age 11).
She was informative and professional

I had such a lovely experience at Clarks thanks to Maja! She was incredibly helpful, friendly and patient when helping me find the right shoes. She took the time to make sure I was happy with my choice and made the whole experience so easy and enjoyable. Excellent customer service — thank you, Maja!

Great experience today in Clarks with Seb. He measured my daughter’s feet and checked the sizing was correct before building my order and arranging a home delivery. Many thanks.

The customer services department at Clarks are completely incompetent. They have absolutely no interest in helping a customer that has a problem, they just simply refuse to help.
Disgraceful service from Clarks and their couriers.
They have lost my custom permanently. I will be contacting my bank to request a chargeback for the goods that have been lost.
Shame on you Clarks, you used to be a reputable trustworthy company, but you definitely aren't anymore.

Seb was very attentive, he sorted the sizing for my daughter and was very helpful!

Max was so very helpful while I was juggling two little ones under 3 today. They were very patient and gentle measuring the kids feet and even when they didn’t have the style of shoe I was hoping for, they brought another similar style that was great and I decided to get. They explained about the sizing for the shoes and the growing room which I found so helpful.

Dinesh at west brom store was really friendly and helpful and sort my products straight away

Gerry in the Grafton Street shop was really friendly and very helpful.

Harlow Clark Shania was amazing super nice and polite and very helpful

We were welcomed in the Trafford Centre store and served quickly despite the fact we were here for school shoes in the middle of August and the store was busy. We were served by Heidi who was so lovely, polite, helpful and kind. Despite the store being busy, Heidi was unfazed, went through the options, measured my daughter and sought out the appropriate size in the shoes my daughter liked. She did have to get a slightly bigger size in one of the shoes just due to my daughter needing a little more room in the particular shape of shoe and Heidi was very patient and understanding with her. Having not shopped in Clark’s for a good few years, I was very impressed with the choices available, the price and the exceptional customer service received from Heidi and the lady on the till. I will definitely be returning in future.

Visited the store in Wolverhampton for some school shoes Samee was great in helping me choose my kids first school shoes great, really happy with the experience.

After scouring Belfast for a long shoe horn after hurting my back, I finally hit upon Clarks where a very helpful assistant named Angela knew immediately what I was talking about and produced a shoehorn.

elvina was really helpful and lovely :)) great customer service!!

I’d like to give a special mention to Jake in the Peterborough Queensgate store, who helped me in the shop today. He was still in training but was absolutely brilliant. He was extremely polite, thorough and knowledgeable, and clearly really knew his stuff. He took the time to make sure everything was right and was genuinely excellent at his job. He’s a real credit to the shop, especially for someone still in training. Because of Jake we purchased 2 pairs of shoes today. Thank you, Jake!

Served by lovely young lad called Ary/Ari. Super efficient, he was so kind and polite with my little girl. Also sold me some shoes care i didnt know about. Amazing experience at Trafford

Visited Clark’s at Selly Oak for school shoes for my son and daughter. We had a very friendly and helpful young man named Rashid providing support. Excellent customer service as usual! And the ticketing service worked well.

I visited the Cheshire Oaks branch today to get my little boy measured up for some school shoes.

He is profoundly autistic and this is never an easy trip for us as a family as he gets so upset with any loud noise and as you can imagine a week before school starts it was hectic.

The staff as soon as we walked in greeted us warmly and upon explaining my son's difficulties we were taken straight to a quieter area, he was still struggling so the lovely young lady took us outside to measure him there where he was more comfortable, he didn't make her job easy at all but she was so understanding and compassionate.

We finally picked some lovely shoes and when I went to pay we were told to wait outside and someone would come and take payment outside which was another wonderful member of staff, a young man, I wish I'd asked for their names because they are an absolute credit to the company.

So many people don't understand or try to understand just how much autism can effect something as simple as coming to buy school shoes but the staff went above and beyond, I can't thank you all enough, you made a stressful trip easy and full of compassion.