Recently won a holiday to Benidorm at Buzz bingo in Cricklewood London. The group travel was organised by Red Blaze. The whole group had a wonderful time and this review is to thank Buzz bingo and R... See more
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See what reviewers are saying
Buzz Wolverhampton. I like the newish part where you can talk during the bingo. What I don’t like is, the starter pages are now linked with other clubs instead of in-house, also people hanging around... See more
Company replied
I've always found it to be very pleasant, the evenings I've had at Buzz Bingo Metro Centre. Ofcourse I have been in the best company of a couple of friends I used to work with. I find the food nice an... See more
Company replied
Claire the Manager here at Buzz Bingo Derby City is amazing, She always goes out her way to speak with customers like myself also she gives you a warm welcome. Plus the new Dab & Gab session on a W... See more
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Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, United Kingdom
- buzzbingo.com
You should know
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Numbers are called a ridiculously fast…
Numbers are called a ridiculously fast speed.i missed loads numbers I didn't even have time to marke em off.for all I know I could of won a lot very badly organised.my first and last time there ridiculous the speed numbers are called.also not told to get there early to register.just sat down and numbers fired at u.total rip off don't use em.thety do it deliberately knowing u won't be able to keep absolutely disgusted would put a zero star if there was one don't use em my advice
31 August 2026
Unprompted review
Reply from Buzz Bingo
Hi Alan,
Thank you for taking the time to leave your feedback.
I am sorry to hear that you found the pace of the numbers too fast and that you felt you weren’t given enough information about registration and arrival times.
We understand how frustrating it would be to feel that you didn’t have enough time to mark your numbers and potentially missed a winning call. We take feedback like this seriously and will review this internally.
We’re disappointed that your first experience was not a positive one, and we appreciate you bringing your concerns to our attention.
Kind Regards,
Tia
Customer Reviews Team
I've always found it to be very…
I've always found it to be very pleasant, the evenings I've had at Buzz Bingo Metro Centre. Ofcourse I have been in the best company of a couple of friends I used to work with. I find the food nice and affordable and serving staff to be happy at what they do. I dont like the smell in the main toilets it makes me cockle. I do think it's either drains or cleaning fluid but they defo need some diffusers or such like. I did have a problem with the coin machine at the table we were playing on, when the staff member came over to assist, he couldn't have helped more. Ive always enjoyed my time there and staff are lovely, no complaints from me. I go buzzing, and leave buzzing.
17 September 2026
Reply from Buzz Bingo
Hi Brenda,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Metro Centre. I will pass this feedback over to the team. I am sure they will love to hear your comments!
We value any and all feedback good or bad to improve our services.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Still no change
It appears that very little has changed since my previous review of Buzz Bingo Feltham, and I was extremely disappointed by my experience when I visited the club on the evening of Wednesday, 16 September.
Before my visit, I received a text message from Buzz Bingo stating:
“For you and a mate: £10 off a paper Main Event or a Large+ touchscreen package! Show at the 1pm or 7pm Main Event on Wed 16th September at Buzz Bingo Feltham.”
The Buzz Bingo website stated that the Paper Main Event ticket was priced at £10. Furthermore, the price chart displayed in the club behind the cash desk clearly showed that the Small Paper Main Event Book was £10 and that this price included Big Money Live.
However, when I presented the promotional text message and asked for the Small Paper Main Event Book, I was told that I would have to pay an additional £1 for Big Money Live.
This raises a very simple question: how can a £10 voucher effectively be worth only £9 when presented at the cash desk? The promotional message I received did not state that an additional £1 would have to be paid for Big Money Live. I pointed this out to the cashier, particularly as Buzz Bingo promotional messages sometimes explicitly state when an additional payment is required. Nevertheless, I was told that the cashier was simply following the instructions he had been given.
Eventually, the Big Money Live sheet was removed from my book and I was given the book without it. As a result, I was deprived of the opportunity to play Big Money Live, despite the promotional message, the advertised £10 ticket price, and the price information displayed within the club all indicating that it was included.
I find this situation extremely disappointing. The customer should not be left to resolve inconsistencies between Buzz Bingo's promotional messages, website, club pricing information and instructions given to staff.
I sincerely hope that the management at Head Office will review what happened, clarify the terms of these promotions, and ensure that the information provided to customers, the clubs and their staff is consistent. Customers should be able to rely on the offers they receive and the prices displayed in the club without encountering conflicting information at the cash desk.
I hope Buzz Bingo will take this matter seriously and put the necessary measures in place to ensure that an incident like this does not happen again.
The response submitted below by Tia is a very irresponsible response as it very clearly is a copy from an earlier response and does not cover the issue raised in this review. Maybe I should bring the matter to the attention of the Gambling Commission or Trading Standards.
16 September 2026
Unprompted review
Reply from Buzz Bingo
Hi Llewelyn,
Thank you for taking the time to share your feedback again.
We're sorry to hear that some of our promotional messaging has caused confusion. We always aim to make our offers as clear and easy to understand as possible, and we appreciate you highlighting areas where the wording may have led to different interpretations.
We understand your concerns regarding the use of terms such as "Freebie", "Free Bingo" and "All In", particularly where certain games or products may not form part of the promotion. Customer feedback plays an important role in helping us review how we communicate our offers, and we've shared your comments with the relevant teams for consideration.
We want all of our members to feel confident that they understand exactly what is included in any promotion before visiting a club, and we are continually reviewing our communications to ensure they are as clear and transparent as possible.
Thank you again for taking the time to provide this detailed feedback. We value hearing from our members and appreciate you bringing your observations to our attention.
Kind regards,
Tia
Customer Review Team
Reply from Buzz Bingo
Hi there,
Thank you for taking the time to leave us a review and I hope you are doing well!
It is great to hear you are enjoying your time on our site, that is all we could hope for.
We will continuously strive to provide the best variety and promotional offers possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Tia
Customer Reviews Team
Absolutely love Buzz Bingo
Absolutely love Buzz Bingo. Fantastic. I play using the app & never had any problems or issues at all. ♥️♥️
16 September 2026
Reply from Buzz Bingo
Hi there Adele,
We love hearing this — thank you for taking the time to leave us a review!
We’re so glad you’re enjoying the games and finding everything easy to use.
Our team works hard to make an enjoyable experience, so your feedback really means a lot.
Kind Regards,
Tia
Customer Reviews Team
I won bingo twice and both times got…
I won bingo twice and both times got nothing , tried to speak to customer service to find out what happened and didn't get anywhere no explanation nothing I feel like its all a massive con
3 September 2026
Reply from Buzz Bingo
Hi there,
I hope you’re well.
Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods outlined on our 'Contact Us' page.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Tia
Customer Reviews Team
BE WARNED the online bingo and slot…
BE WARNED the online bingo and slot welcome offer is a CON they will bury the terms and conditions so you miss it You deposit a tenner and get 30 pounds free, wrong .. you then have to spend 110.00 to get your winnings yes its buried terms not visible and transparent when you look at the offer. The governing body has no teeth to stop this game thats gone on forever. The company is based abroad... dont be fooled save your cash... also you will find the bonus pot you have and of cash pot alters by itself you have no control and i mean even when you havent played the total drops BE WARNED YOU HAVE NO PROTECTION the response from Buzz bingo fails to address why the crucial terms are so hidden and why are you discussing irrelevant waffle about not guaranteeing a win nothing to do with my post
15 September 2026
Unprompted review
Reply from Buzz Bingo
Hi there,
Thank you for your review.
I am sorry to hear of any disappointment with the wagering requirement of a recent bonus. We do always state any wagering requirements within the terms of the promotion which we do advise giving a read before participating to avoid any frustration.
Please feel free to reach out directly via our ‘Contact Us’ page on our website where one of our team would be happy to provide some further information regarding where to locate the wagering requirements if attached to a bonus.
All of our games, including Bingo are controlled by an RNG (Random Number Generator) to ensure that the outcome of all the games on our site are completely random, making sure that this is fair for all players on the site. Ensuring that our games are fair is of the utmost importance to us here at Buzz Bingo.
There is no guarantee that if you put in a certain amount of money, you will get a certain amount back. It is always nice to have a win, but this is never guaranteed. Gambling should be enjoyable and not a way to gain money or make a profit, therefore you must be willing to lose what you stake.
Thank you again for leaving your review and I hope your future experiences with us are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Hi Jacky,
Thank you for taking the time to leave us a review and I hope you are doing well.
It is great to hear you are enjoying your time on our site, that is all we could hope for!
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Tia
Customer Reviews Team
Shocking all round!
Do not waste your money here, slow site, terrible layout with bonuses hidden away for no reason making it difficult to navigate the site, and the customer service out of 3 chats I only had one friendly member of staff the other 2 were cheeky idiots.
15 September 2026
Unprompted review
Reply from Buzz Bingo
Hi Glenn,
I hope you're well. Thank you for taking the time to leave us a review.
I am sorry to hear your experience with us fell short of your expectations.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo
Hi Lynn,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Buzz Wolverhampton
Buzz Wolverhampton. I like the newish part where you can talk during the bingo. What I don’t like is, the starter pages are now linked with other clubs instead of in-house, also people hanging around the machines watching people put lots of money in and lose, then they go on and win. These vultures should be banned or told to move on,……… reply to buzz. I’m not talking about the random number generator, Im talking about people that hover around the machines like vultures watching how much money people put in . They are a nuisance and off putting.
14 September 2026
Unprompted review
Reply from Buzz Bingo
Hi Linda,
I hope you're well. Thank you for taking the time to leave us a review for our Wolverhampton Club.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put in.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo
Hi Vicky,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us! I do hope you continue to enjoy Buzz Bingo in the future.
Kind regards,
Olivia
Customer Reviews Team
Recently won a holiday to Benidorm at…
Recently won a holiday to Benidorm at Buzz bingo in Cricklewood London. The group travel was organised by Red Blaze. The whole group had a wonderful time and this review is to thank Buzz bingo and Red Blaze for giving me a wonderful experience. We were exceptionally well looked after. Special thanks to Amos, Gaby, Tash, Richard and George for the way we were treated everything was *****. A big job for them all looking after both the Cricklewood and Northampton winners, we were a big group.
Hope we all do it again sometime in the future.
Thank you all.
7 September 2026
Unprompted review
Reply from Buzz Bingo
Hi Barbara,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you had a great time away. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Reply from Buzz Bingo
Hi Karen,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us! I do hope you continue to enjoy playing with Buzz Bingo.
Kind regards,
Olivia
Customer Reviews Team
Being a new customer I didn't know what…
Being a new customer I didn't know what to do so a member of staff from Bexleyheath helped me set up an account
11 September 2026
Reply from Buzz Bingo
Hi Patrick,
I hope you are well.
Thank you for taking the time to leave us a review. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Excellent fun site exciting promos
Good fun. Large selection of fantastic games. Great promos thanks
7 September 2026
Reply from Buzz Bingo
Hi Debbie,
Thank you for taking the time to leave us a review and I hope you are doing well!
It is great to hear you are enjoying your time on our site, that is all we could hope for!
We will continuously strive to provide the best variety and promotional offers possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Olivia
Customer Reviews Team
The staff are great I was a regular…
The staff are great I was a regular when it was the gala I luv buzz bingo it's enjoyable and I have made so many friends in staff and customers
10 September 2026
Unprompted review
Reply from Buzz Bingo
Hi Maureen,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Buzz bingo is amazin there different…
Buzz bingo is amazin there different room play and free bingo look the promo on it as well
8 September 2026
Reply from Buzz Bingo
Hi Edward,
Thank you for taking the time to leave us a review and I hope you are doing well!
It is great to hear you are enjoying your time on our site, that is all we could hope for!
We will continuously strive to provide the best variety and promotional offers possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Olivia
Customer Reviews Team
Food Menu
I don’t like the food menu at buzz bingo, why remove the hot puddings and bring cold puddings? This has been going on over a year now and the food menu still not changed? May I know reason why you still keep the food menu the same please? I hate Ice cream!
9 September 2026
Unprompted review
Reply from Buzz Bingo
Hi Corben,
I hope you're well. Thank you for taking the time to leave us a review.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
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