Everyone from walking in is super friendly and helpful. Nothing is too much trouble. I was a bit nervous using the electronic boards but was assisted through the whole thing. Only go on Thursday but... See more
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QFriendly staff, buzz always running competitions and offers. Local to us so a win win. Great atmosphete and bingo callers are all excellant especially Steph. Front of house staff Donna, Michelle, Ste... See more
Company replied
The bingo hall is in need of a refurbishment and an improved cleaning regime. The brass hand rails have not been polished in a long time which makes them feel sticky. This and seeing the same pieces o... See more
Company replied
Staff are always very welcoming and friendly. Being new recently to using the app and getting an extra deal is great. Offers on paper bingo and on machines are very good so always welcome.
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, United Kingdom
- buzzbingo.com
You should know
3.9
Great
3K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Very disappointing experience with Buzz Bingo
I was removed from the Buzz Bingo Rewards programme without being given a clear reason. When I contacted online support to ask what had happened, I found the response from the staff member extremely abrupt, rude and arrogant.
They repeatedly referred me to term 27.2, but when I actually read through the terms and conditions, I could not see how I had breached the terms they were referring to. I tried to get a proper explanation, but the member of staff simply kept referring me back to the same term rather than properly addressing my concerns.
From my experience, it feels as though there may have been an error with my account, but instead of investigating or correcting the issue, the support staff appeared unwilling to acknowledge that possibility.
The whole experience was incredibly frustrating and disappointing. Customer service should involve listening to customers and clearly explaining decisions, rather than repeatedly quoting a term without explaining how it applies to the individual situation.
Based on this experience, I would strongly recommend thinking twice before downloading the Buzz Bingo app or participating in the Rewards programme. I hope Buzz Bingo reviews how these situations are handled and provides customers with better explanations and more respectful customer service.
10 August 2026
Unprompted review
Only played in one room,but same winners all time
Only played in one room and room i did play in I never won due to same winners winning all time. Price and number of players were fine
10 August 2026
Bingo is fine but food is not nice
Bingo is fine but food is not nice, chips very dry, burger was hard and dry even with lots of mayo on. I wouldn't recommend the food at all.
9 August 2026
Unprompted review
Reply from Buzz Bingo
Hi there,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Hi Leeanne,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Warm welcome and great offers
Staff are always very welcoming and friendly. Being new recently to using the app and getting an extra deal is great. Offers on paper bingo and on machines are very good so always welcome.
8 August 2026
Unprompted review
Reply from Buzz Bingo
Hi Valerie,
Thank you so much for your lovely review!
We’re delighted to hear that you’ve found our staff welcoming and friendly, and that you’re enjoying the extra deals and offers available through the app.
It’s great to know you’re making the most of the paper bingo and machine offers too. We really appreciate your support and look forward to welcoming you back soon!
Kind Regards,
Tia
Customer Reviews Team
Love buzz bingo...
Love buzz bingo...
Love the clubs, prizes and food. Good night out without breaking the bank. Also love the variety of slots online
7 August 2026
Unprompted review
Reply from Buzz Bingo
Hi there Kelly,
Thank you for the fantastic review!
We’re so pleased to hear you love our clubs, prizes and food, and that you enjoy a great night out.
We will always strive to keep our pricing as affordable as possible.
It’s also great to hear you’re enjoying the variety of games online.
We look forward to welcoming you back soon!
Kind Regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Hi there,
Thank you for the lovely review, your kind words mean a lot to us.
We’re pleased to hear you’re enjoying the club and the great deals, I am sure the team will love to hear your comments.
We look forward to welcoming you back soon.
Kind Regards,
Tia
Customer Reviews Team
Everyone from walking in is super…
Everyone from walking in is super friendly and helpful. Nothing is too much trouble.
I was a bit nervous using the electronic boards but was assisted through the whole thing. Only go on Thursday but went to the Christmas in July event and will probably go to some of the other special events.
There is some confusion over pricing and when we went to the Christmas in July event the advertising made it appear it would be £15 but when we got there it was an extra £10 for bingo so it was £25 a bit misleading in the wording of the advert.
25 July 2026
Unprompted review
Reply from Buzz Bingo
Hi Lynne,
Thank you for taking the time to leave such a detailed review.
We’re really pleased to hear that you found the team friendly and helpful, and that the team in club were able to support you with the electronic boards. It’s also great to hear you enjoyed our Christmas in July event and are considering joining us for more special events.
We’re sorry for the confusion around the pricing and appreciate your feedback regarding the wording of the advert. We’ll make sure your comments are passed on to the team as we strive to improve moving forwards.
Kind Regards,
Tia
Customer Reviews Team
Staff friendly food good and even…
Staff friendly food good and even managed a win.
1 August 2026
Unprompted review
Reply from Buzz Bingo
Hi Lesley,
Thank you for the lovely review, it really means a lot to us.
We’re pleased to hear you enjoyed the friendly service and good food, and congratulations on your win!
We look forward to seeing you again soon.
Kind Regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Hi!
Thank you for the fantastic review! We really do appreciate your kind comments, it means a lot to us.
We’re delighted to hear you had such a great experience and have no complaints.
We look forward to welcoming you back again soon.
Kind Regards,
Tia
Customer Reviews Team
The bingo hall is in need of a…refurb
The bingo hall is in need of a refurbishment and an improved cleaning regime. The brass hand rails have not been polished in a long time which makes them feel sticky. This and seeing the same pieces of litter on the floor under the tables for weeks on end puts me off ordering food.
7 August 2026
Unprompted review
Reply from Buzz Bingo
Hi there,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the cleanliness of the club has affected your experience, particularly the hand rails and litter under the tables.
We appreciate you bringing these concerns to our attention and will make sure your comments are passed on to the team.
Kind Regards,
Tia
Customer Reviews Team
Regulars made me feel very uncomfortable
Staff were OK tables small tight
Regulars were very loud when some one else spoke they didnt like it. They were rude annoying and made me feel very uncomfortable
I travel to alot of buzz bingos never have I felt awkward. Regulars took the piss out off another lady
1 August 2026
Unprompted review
Reply from Buzz Bingo
Hi Karen,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Friendly staff reasonable prices and…
Friendly staff reasonable prices and hall clean. Good menu too.
4 August 2026
Unprompted review
Reply from Buzz Bingo
Hi Kim,
Thank you for the lovely review.
We’re delighted to hear you enjoyed the friendly service, reasonable prices and clean surroundings.
It’s great to know you’re enjoying the menu too, we strive to provide the best services possible.
We look forward to welcoming you back soon!
Kind Regards,
Tia
Customer Reviews Team
Very clear caller
Very clear caller. Friendly staff.
Need better cleaners though as the banisters are disgusting and no soap in the disabled toilet
7 August 2026
Unprompted review
Reply from Buzz Bingo
Hi there Mandy,
Thank you for taking the time to leave your feedback.
We’re pleased to hear you found the caller clear and the staff friendly. We’re sorry to hear about the cleanliness issues, particularly the banisters and lack of soap in the disabled toilet.
We’ll make sure your comments are passed on to the team as we strive to improve moving forwards.
I hope any future visits are nothing but enjoyable.
Kind Regards,
Tia
Customer Reviews Team
Really enjoy this club
Really enjoy this club. Staff are very friendly and helpful. A lot of good offers too and of course always a boost when I get a win 😄
4 July 2026
Unprompted review
Reply from Buzz Bingo
Hi there Gail,
Thank you for the lovely review!
We’re really pleased to hear you enjoy the club and find the team friendly and helpful. It’s great to know you’re enjoying the offers too, and even better when they come with a win!
We look forward to seeing you again soon.
Kind Regards,
Tia
Customer Reviews Team
Friendly staff
QFriendly staff, buzz always running competitions and offers. Local to us so a win win. Great atmosphete and bingo callers are all excellant especially Steph. Front of house staff Donna, Michelle, Steve & Ann always welcoming.
4 August 2026
Unprompted review
Reply from Buzz Bingo
Hi there Ann,
Thank you so much for the lovely review!
We’re delighted to hear you enjoy the friendly atmosphere, competitions and offers, and that we’re conveniently located for you.
We’ll be sure to pass your kind words on to Steph and the rest of the team.
We look forward to seeing you again soon!
Kind Regards,
Tia
Customer Reviews Team
I absolutely love bingo,BUT…
I absolutely love bingo,BUT buzz seems to be all about slot machines and how many gogo games they can get in before the actual bingo game starts.the staff seem so fake
2 August 2026
Unprompted review
Reply from Buzz Bingo
Hi there,
Thank you for sharing your feedback.
We’re really glad to hear how much you love bingo, although we’re sorry to hear that your recent experience hasn’t lived up to expectations.
I appreciate your comments about the balance between bingo and the other games, as well as your feedback about the staff. We’ll make sure your comments are passed on to the team.
Kind Regards,
Tia
Customer Reviews Team
Lincoln club could do with new touch…
Lincoln club could do with new touch pads. They always go flat while playing. Then your rushing to get another so as not to miss numbers. Other than that it’s a good club.
7 August 2026
Unprompted review
Reply from Buzz Bingo
Good afternoon Audrey,
Thank you for leaving a review, I hope you are well.
I am glad to hear you enjoy your time at our Lincoln club but do apologise for any technical issues with the available Touchpads.
I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Thank you again for your comments.
Kind Regards,
Tia
Customer Reviews Team
Buzz bingo Irvine is one of the worst…
Buzz bingo Irvine is one of the worst bingo halls I have encountered. Irvine is a health and saftey nightmare. Saff training needed. And a total upgrade on the service of food and being available when electronic pads go wtong. Staff need new uniforms and being polite to customers. I won't be surprised if this place shits down soon. Never be back. Manager needs replaced ASAP.
3 August 2026
Unprompted review
Reply from Buzz Bingo
Hi Jacqueline,
I hope you're well. Thank you for taking the time to leave us a review for our Club.
I am sorry to hear your experience with us fell short of your expectations.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Honestly shocking site
Wowwwww onxe again not a single stake win!! ABSOLUTE SCAMMING CORRUPT SITE!!!! CONSTANT TAKE TAKE TAKE!!!! FIXED.
TIME TO REPORT YOU!!!!!
Edited. Once again not a single cash collect win on gold rush. Shocking site. Random generator yea absolute rubbish
Honestly shocking site.
Once again no cash collect win.
Evwn when they dug just £3 on gold rush.. not 1 cash collect in site.
Talk about ripping people of constantly. Absolute jokers
6 August 2026
Unprompted review
Reply from Buzz Bingo
Hi Kelly,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially lose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Olivia
Customer Reviews Team
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