Good provide discounts packages and air from other vendor. One witness is forget my previous search and I need to reenter every time login.
Company replied
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Review summary
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I only want to know why Booking with Budget air is very simple and fast but takes long to issue the air tickets. May I know some reasons for the delay in issuing the Air ticket
Company replied
The process to purchase was easy. The airline's record locator was hard to reach. The seats purchased with the transaction were not assigned immediately.
Company replied
The booking was easy and easy to understand. They have many payment option including google and apple pay and also paypal pay later. Hopefully the seat that we choose and if any issues happens the... See more
Company replied
3.5
Average
30K reviews
Asks customers to review
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I liked the ease but did not know for sure if it was the correct cabin and also had to pay for premium economy seats
I liked the ease but we were given the option through Booking.com and had the lowest fare.We booked premium economy but as I went to make payment , it did not show the prem economy booking on the details ,so I was hesitant and booked again just to be sure. Also, I did not like the fact that I had to pay for seats when it was premium economy and other websites do not as for extra payment when booking in premium economy or business .
12 August 2026
Reply from BudgetAir.com
Hello Helen,
Thank you for sharing your feedback.
Seat availability, included options, and seat assignment fees are governed directly by the operating airlines, which means those rules are outside the travel agency's control.
To look into the reservation details and ensure everything is set up correctly with the booking, an email will be sent from customer support.
Kind regards,
Leo
Informative and Affordable
I enjoy the affordable price when booking through the website and the amount of informational transparency
12 August 2026
Reply from BudgetAir.com
Hi Ngoc Diep,
Thank you for taking the time to share your experience with us. It is great to hear you found the booking process transparent and easy to follow.
We value your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
I paid extra for my seat and when I…
I paid extra for my seat and when I checked in Liner’s site. The seat is not confirmed. The amount is debited
12 August 2026
Unprompted review
Reply from BudgetAir.com
Hello Alamin,
Thank you for sharing your feedback.
The seat assignment request is currently pending and actively being processed with the airline. An email with the details regarding this request has already been sent to provide more information on the current status.
Kind regards,
Peter
about 26 dollars cheaper
about 26 dollars cheaper, easy to follow the booking process, too many offers for unnecessary extras though and not sure about the additional change fees if needing to change flight without added protection, but overall good process and easy to search for flights. Checking in all went well.
2 July 2026
Reply from BudgetAir.com
Hi there,
Thank you for sharing your feedback with us. It's great to hear you found our website easy to use for searching and booking your flights, and that your check-in process went smoothly.
We appreciate your comments on the extras offered during booking and will pass this on to the relevant team for review. We are always looking for ways to improve our customer experience.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Ahmad,
Thank you for taking the time to leave a 5-star review. It's great to hear you found the booking process to be a cool and smooth experience.
We appreciate you choosing BudgetAir.com and hope to welcome you back for your future travel plans.
The BudgetAir.com team
I booked a ticket yesterday and today…
I booked a ticket yesterday and today the price decreased $90 with Expedia if I book a ticket and the price decrease they will refund the difference
11 August 2026
Reply from BudgetAir.com
Hello Marcel,
Thank you for reaching out to us.
Airfares fluctuate based on live airline availability and market demand, so prices can increase or decrease at any time after a booking is finalized. Unlike some platforms, we do not offer price matching or partial refunds for price drops after purchase.
To explain this in detail and answer any further questions, a member of our team will call you shortly.
Kind regards,
Steve
BudgetAir
Budget friendly
12 August 2026
Reply from BudgetAir.com
thank you for your 5 star review, have a great trip!
very bad experience
very bad experience, due to tech issues, Budget aid booked my source to destination and i got reversed ticket. When reached out, you charged me more of cancellation. Thats very bad experience.
12 August 2026
Reply from BudgetAir.com
Hello Shivram,
Thank you for bringing this experience to our attention.
Selected flight details are processed automatically based on the selections made during checkout. Once a ticket is issued, applying changes or processing a cancellation requires following the specific fare rules and fees set by the airline.
To look into the booking record and review the charges applied to the account, please reply directly to the latest email received from customer support.
Kind regards,
Leo
Made a mistake on my booking
Made a mistake on my booking. Immediately messaged support. They were not able/willing to cancel it
11 August 2026
Reply from BudgetAir.com
Hello Peter,
Thank you for reaching out and sharing your review.
Once a booking is confirmed and issued, the reservation is bound by the specific fare rules established by the airline. These rules determine whether cancellation, changes, or full refunds are permitted for that specific ticket type, meaning travel agencies cannot manually override those policies.
Kind regards,
Leo
Company is not trustworthy
Company is not trustworthy. Somehow my flight codes got switched and I called them immediately after booking. They refused to edit it and instead charged a 95% fee of the price.
11 August 2026
Reply from BudgetAir.com
Hello Kevin,
Thank you for leaving a review.
It's not that we are not trustworthy. Flight details are processed directly through the system based on the exact selections made on screen during checkout. Once a booking is completed, modifying flight segments or ticket details requires following specific ticket change conditions.
You will be contacted by customer support to ensure what is the possible help we can offer as per the airline policies.
Kind regards,
Leo
Reply from BudgetAir.com
Hi Selma,
Thank you for your 5-star review. It is great to hear that you found the booking process on our website to be both easy and reliable. This is exactly the straightforward experience we aim to provide for our customers.
We look forward to helping with your future travel plans.
The BudgetAir.com team
SIMPLICITY IS KEY
IT WAS A QUICK TURN AROUND ON SECURING AN E-TICKET. SIMPLE EASY TO NAVIGATE AND DOUBLE CHECK IF YOU SKIP A QUESTION. UNDERSTANDABLE AND NOT TRYING TO HIDE ANY OPTIONS
11 August 2026
Reply from BudgetAir.com
Hi Arnel,
Thank you for sharing your positive experience. It is great to hear you found the website simple to navigate and that securing your e-ticket was a quick process.
Our goal is to make booking flights as clear and straightforward as possible, so your feedback on the site's transparency and ease of use is much appreciated.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Nandini,
Thank you for taking the time to leave this positive review. It is great to hear you found our website easy to use for your booking.
Our goal is to make the travel planning process as simple and smooth as possible. We wish you a wonderful trip and look forward to helping you again in the future.
The BudgetAir.com team
I purchased seats through BudgetAir but…
I purchased seats through BudgetAir but they are not showing as purchased on the New Zealand Air website, under the confirmation number. So it looks like I will need to purchase seats again. Not good.
11 August 2026
Reply from BudgetAir.com
Hello Jennifer,
Thank you for leaving a review.
Seat requests submitted through the booking system are sent directly to the airline for confirmation. Air New Zealand is currently processing the seat request, and an update with the confirmed seat numbers will be delivered as soon as the airline completes the confirmation.
An agent will monitor the seat status and send over the updated details right away.
Kind regards,
Leo
Reply from BudgetAir.com
We're so happy you found our fares and flexibility to your liking. We appreciate your positive feedback!
TKT was immediately received
TKT was immediately received. No concerns. I would recommend! Best price.
11 August 2026
Reply from BudgetAir.com
Hi Priscila,
Thank you for sharing your positive experience. It is great to hear that your ticket was delivered promptly and that the booking process went smoothly for you.
Your recommendation is much appreciated, and I hope you have a fantastic trip.
The BudgetAir.com team
Just a big scam
11 August 2026
Unprompted review
Reply from BudgetAir.com
Hello Lukka,
I am sorry to hear that, but I would be happy to look into the matter! At the moment, I am still missing a few details needed to contact you. I have just sent you a message via Trustpilot asking you to provide them (please check your inbox). As soon as I receive your reply, I will contact you immediately to find a solution.
Kind regards,
Leo
Good price and fast process
11 August 2026
Reply from BudgetAir.com
Hi Katherine,
Thank you for taking the time to leave this 5-star review. It is great to hear you found our booking process to be fast and straightforward.
We aim to make booking flights as simple as possible and look forward to helping you with your future travel plans.
The BudgetAir.com team
The return flight was changed from…
The return flight was changed from direct to non-direct and a day later.
11 August 2026
Reply from BudgetAir.com
Hello Kyomi,
Thank you for leaving a review.
Flight schedule updates and route modifications are decided directly by the airlines, which means these timing adjustments are outside direct agency control. Making sure travellers receive clear support, accessible alternatives, and proper guidance during an airline change remains a priority.
Kind regards,
Leo
Reply from BudgetAir.com
Hello Himesh,
Thank you for leaving a review.
When a review is shared without a specific reason related to the reservation, locating the account and investigating what happened becomes a challenge.
To look into this situation to see how assistance can be provided. An agent will check the case and follow up with you.
Kind regards,
Leo
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