Booking through BudgetAir was simple but their system messed up the middle name and instead merged it into 1 long first name. When I asked them to fix it, they said it is fine, no need. I have heard o... See more
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Review summary
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Reviews shaping this summary
I’m actually on hold at them moment. The dayt on my ticket is not the correct date for me. Your wanting to charge me a fee of 95$ then another 150
Company replied
I got cheapest fare in this website but you do have to pay more for cancellation/change in flight than compared to other websites. So, if you’re sure about your trip or willing to take a little bit of... See more
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Experience on purchasing a ticket from you website was good, there was some info on your website was not clear regarding travel and I had to call your call centre but the info I received from your age... See more
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3.5
Average
30K reviews
Asks customers to review
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The booking process was so easy
The booking process was so easy!
But that is just a bonus. The price was the best part.
18 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from BudgetAir.com
Hi Achyutkumar,
Thank you for taking the time to share your feedback. It is great to hear you had another positive experience with us.
We appreciate you choosing BudgetAir.com for your travel needs and look forward to assisting you with future bookings.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Ammar,
Thank you for taking the time to share your experience. It is great to hear you found the booking process easy and our response times fast. We aim to make travel planning as smooth as possible for all our customers.
We appreciate you choosing us and look forward to helping with your future travel plans.
The BudgetAir.com team
Budgetair are thieves
Budgetair are thieves! Watch out. You will lose your money to india
30 September 2026
Unprompted review
Reply from BudgetAir.com
Dear Anjum,
Thank you for taking the time to leave a five-star review. It is great to hear you found a good deal for your travels with us.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future flight bookings.
The BudgetAir.com team
Customer service bad
17 October 2026
Reply from BudgetAir.com
Hello Hemadri,
Thank you for bringing this review to our attention. Changes to flight details and ticket conditions are determined directly by the operating airline, meaning those rules must be followed when managing reservations. I will contact you to explain and assist further.
Kind regards,
Leo
Easy and economical
It was just so easy to book and the flights were the exact same ones I saw on the West Jet site but $50.00 less expensive!
17 October 2026
Reply from BudgetAir.com
Hi Mary,
Thank you for taking the time to share your experience with us.
It is great to hear you found our booking process easy to use. We are happy that you had a smooth and positive experience finding your flights. We look forward to helping you with your future travel plans.
The BudgetAir.com team
Awesome online services provided which…
Awesome online services provided which is realiabile n really cheaper with other websites. Thanks n Regards kunchok
17 October 2026
Reply from BudgetAir.com
Hi Kunchok,
Thank you for taking the time to share your positive experience. It is great to hear that you found our online services reliable and easy to use for your booking.
We appreciate you choosing BudgetAir.com and look forward to helping with your future travel plans.
The BudgetAir.com team
It’s a great thing to take my ticket…
It’s a great thing to take my ticket with you and it’s very simple and fast process
17 October 2026
Reply from BudgetAir.com
Hi Rahma,
Thank you for your positive feedback. It is great to hear you found our booking process to be simple and fast. We aim to make finding and booking flights as easy as possible for all our customers.
We look forward to helping you with your future travel plans.
The BudgetAir.com team
Bad experience i select date 2 and…
Bad experience i select date 2 and automatically change 10 then charge 77 dollars
17 October 2026
Reply from BudgetAir.com
Hello Rakesh,
Thank you for bringing this review to our attention. Selecting specific travel dates only to see the schedule shift during booking is confusing. The operating airline's policies govern ticket reissuance and cancellation terms. I will contact you to assist further.
Kind regards,
Syed
Reply from BudgetAir.com
Hi Glenn,
Thank you for your review. It's great to hear you found our booking process to be very easy. Our goal is to make planning your travels as simple as possible, and your feedback lets us know we are on the right track.
We hope you have a wonderful flight and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Jeanie,
Thank you for taking the time to leave this positive review. It is great to hear you found the booking process on our website to be clear and easy.
We aim to provide a simple and straightforward experience for all our customers, and your feedback is much appreciated. We look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Claudette,
Thank you for taking the time to share your positive experience. It is great to hear that you found the booking process to be quick and easy.
We appreciate you choosing to book with us and look forward to helping with your future travel plans.
The BudgetAir.com team
I haven’t received my cheetah windbreak…
I haven’t received my cheetah windbreak or a shipped notice in 5 weeks.
17 October 2026
Reply from BudgetAir.com
Hello Sevin,
We are BudgetAir, a travel agency. Please let us know if you are facing any travel-related issues with your booking.
Kind regards,
Syed
Reply from BudgetAir.com
Hello Alice,
Thank you for leaving this feedback. Booking details are processed clearly and sent directly to ensure everything is confirmed with the operating airline. To review the reservation and help you access the itinerary on the airline website without further issues.
Kind regards,
Leo
New website found to buy cheaper tickets!!
Great site to book tickets at a decent price!! Very easy to use and book.
17 October 2026
Reply from BudgetAir.com
Hi there,
Thank you for taking the time to share your feedback. It is great to hear you found our website easy to use for booking your tickets.
We appreciate you choosing BudgetAir.com and hope to welcome you back for your future travel plans.
The BudgetAir.com team
During payment
During payment, the OTP was not required, Thats not okay
17 October 2026
Unprompted review
Reply from BudgetAir.com
Hello Rijiyah,
I am sorry to hear this, but I would be happy to look into the matter! At the moment, I still need a few details to assist you. I have just sent you a message via Trustpilot requesting your booking number and email address (please check your inbox). As soon as I receive your reply, I will contact you immediately to find a solution.
Kind regards,
Leo
Good exprience
17 October 2026
Unprompted review
Reply from BudgetAir.com
Dear Mohamed,
Thank you for taking the time to share your feedback with us. It's great to know you had a good experience booking your flight.
We aim to make the booking process as smooth as possible for all our customers, and we are happy this was the case for you. We look forward to helping you with your future travel plans.
The BudgetAir.com team
The simplicity and transparency of the…
The simplicity and transparency of the process.
17 October 2026
Reply from BudgetAir.com
Hi Shazia,
Thank you for taking the time to leave this wonderful review. Your feedback is much appreciated.
It is great to hear you found our booking process simple and transparent. We aim to make booking flights as straightforward as possible for all our customers, and we are glad this was your experience. We look forward to helping you with your future travel plans.
The BudgetAir.com team
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